Bertera Subaru of West Springfield

By far the best car buying experience I've ever had. Josh was really awesome and handled everything in amazing time. Josh was not pushy and explained everything throughly. He called a few days later t Josh was really awesome and handled everything in amazing time. Josh was not pushy and explained everything throughly. He called a few days later to make sure everything was taken care of and we were satisfied with our purchase. Dan did our paper work very quickly and also explained everything very well. I would not use any other dealership after the work of these guys. Everyone in the office was friendly and pleasant also. Josh and Dan had actually stayed late on a saturday to take care of us which was also really awesome. I could not be happier with my purchase and the service. More

I wanted to take the time to express how pleased my husband and I were with the service provided to us at Bertera Subaru. The customer service that we recieved was great. Max took into consideration husband and I were with the service provided to us at Bertera Subaru. The customer service that we recieved was great. Max took into consideration our needs as well as our budget. He listened to what we were looking for in a car and was able to provide us our option. He was very friendly and we appriciated that the fact that he was not pushy and didn't try to show us cars out of our range as a previous dealer had done. He went out of his way to search other dealers that they dealt with to find the vehicle we purchased. That showed dedication because he was willing to go above and beyond to get us a car that met our budget and we are so happy with it. Dan also helped us process our paperwork he was friendly and professional and explained so much to us. Offered us all warrenty and special offers and explained the importancy of why the warrenty and offers were in place. Overall we had a very pleasant experience and we are more than willing to refer our family and friends to Max. After having such horriable service at other dealerships it was refreshing to go in and leave with what we wanted at a affordable price. The welcoming and friendly atmosphere overall will more than likely keep your business. More

This was the end of our first lease and the start of the second. We have owned 5 subaru's in the past and this was such a better experience than the last vist. We learned more from Max about our new car and second. We have owned 5 subaru's in the past and this was such a better experience than the last vist. We learned more from Max about our new car and he even showed us things we did not know about the car we were turning in. Max was excellent!!!!! Was hoping for lower monthly payments More

The sales rep I worked with, Andrea, was great and she did not pressure me to buy immediately. Instead, she told me to do my research and I am glad she did because it helped solidify my Subaru purchase at did not pressure me to buy immediately. Instead, she told me to do my research and I am glad she did because it helped solidify my Subaru purchase at Bertera. More

I hate shopping for a new car but Bertera Subaru has made my experience so pleasant and easy. They aren't obnoxiously aggressive, quite gentle in their sales approach and there to help you find the car you' my experience so pleasant and easy. They aren't obnoxiously aggressive, quite gentle in their sales approach and there to help you find the car you're looking for the best price in western Massachusetts. I travel an hour to Bertera for my service appts. because I love them there, also love their waiting area where i can plug in my computer to their wifi and get some work done while I'm waiting. I refer anyone who is looking for a Subaru to them. More

Purchasing my Subaru from Bill made the expensively scary purchase worth it! He was so helpful and patient and went out of his way to make me feel comfortable with my purchase. I had 0 pressure from Bill. He purchase worth it! He was so helpful and patient and went out of his way to make me feel comfortable with my purchase. I had 0 pressure from Bill. He made me feel confident that I was choosing the right car for me. It's been 1 week with my new car and he's called to see if I had any more questions. Excellent dealer. If you choose to purchase a Subaru, PLEASE see Bill! More

I had a great experience and very prompt service. The process was simplified by Mr. Johnson. He found the right car for me and provided excellant service and I am very pleased and would highly recommend process was simplified by Mr. Johnson. He found the right car for me and provided excellant service and I am very pleased and would highly recommend your dealership based on my positive experience. I am pleased with the financial package and explanation of options provided by Dan Faria. Sincerely, Noreen Geraghty More

I can't say enough about Bertera Subaru! It was a pleasure to buy a car from them! Josh Menke is the best salesman ever! pleasure to buy a car from them! Josh Menke is the best salesman ever! More

Usually, car shopping is the last thing I want to do but Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a gre Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a great resource and his whole approach was relaxed rather than what you sometimes see in a sales situation. After dealing with Subaru I can tell you that this will remain our dealership for the long term. They continue to follow up and take care of you after the sale. They show that they are committed to your satisfaction with your vehicle, service and the extras. All advice that was given by Bill was factual and easily backed up by data with typical search engines used when comparing car prices, safety and features. The car we went with was a Legacy which is manufactured in the USA which was a nice plus. In addition Subaru in general shows a commitment to the environment which is also an added bonus. The Legacy is fantastic with safety features that I did not even know existed in vehicles! The inside is well fabricated and shows nice design features giving it a well put together look. It is classy inside and out which was not the same for some of the other make cars that we test drove which seemed overdone on the inside but with parts that appeared flimsy or inexpensive. We also received a nice value on our package without spending all kinds of back and forth time haggling. All wheel drive is fantastic in comparison with front wheel drive. I am enjoying not feeling that slipping feeling in the snow that I used to. Our experience at Bertera Subaru was excellent. More

Upfront and honest. Did what they could to get us into the car we wanted and met our criteria. Hard working and very professional. A+ experience the car we wanted and met our criteria. Hard working and very professional. A+ experience More