Bertera Subaru of West Springfield

Usually, car shopping is the last thing I want to do but Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a gre Bertera Subaru, Bill Johnson, Shawn Sullivan and team have changed our minds. I recently had a perfect experience at Bertera Subaru. Bill was a great resource and his whole approach was relaxed rather than what you sometimes see in a sales situation. After dealing with Subaru I can tell you that this will remain our dealership for the long term. They continue to follow up and take care of you after the sale. They show that they are committed to your satisfaction with your vehicle, service and the extras. All advice that was given by Bill was factual and easily backed up by data with typical search engines used when comparing car prices, safety and features. The car we went with was a Legacy which is manufactured in the USA which was a nice plus. In addition Subaru in general shows a commitment to the environment which is also an added bonus. The Legacy is fantastic with safety features that I did not even know existed in vehicles! The inside is well fabricated and shows nice design features giving it a well put together look. It is classy inside and out which was not the same for some of the other make cars that we test drove which seemed overdone on the inside but with parts that appeared flimsy or inexpensive. We also received a nice value on our package without spending all kinds of back and forth time haggling. All wheel drive is fantastic in comparison with front wheel drive. I am enjoying not feeling that slipping feeling in the snow that I used to. Our experience at Bertera Subaru was excellent. More

Upfront and honest. Did what they could to get us into the car we wanted and met our criteria. Hard working and very professional. A+ experience the car we wanted and met our criteria. Hard working and very professional. A+ experience More

Excellent on all levels to put it simply. Dan Faria and Stan Zancho are the best! They both went above and beyond to get things done and speed things up. Dan was extremely helpful getting the best rate, pr Stan Zancho are the best! They both went above and beyond to get things done and speed things up. Dan was extremely helpful getting the best rate, price and also helping me decide on the best choice of vehicle package. Stan was so easy going and helpful. Takes a bit to find him on the floor, never stops running around to get things done. He even helped save me money on my car insurance by a recommendation. Would strongly recommend this dealership, Stan, Dan and the Impreza. Thanks again guys. More

Josh, Tom and Shawn made the process of purchasing a new car very efficient and they met all of my criteria. I found them all to be responsive, returned phone calls very promptly and kept the process on sch car very efficient and they met all of my criteria. I found them all to be responsive, returned phone calls very promptly and kept the process on schedule. This was my third Subaru but my first new car purchase at Bertera. I highly recommend them especially Josh. More

Everyone at this dealership goes above and beyond to make the experience as pleasurable as possible. I got a great price for my trade in and they got me exactly the car I was looking for, for considerably le the experience as pleasurable as possible. I got a great price for my trade in and they got me exactly the car I was looking for, for considerably less money than other dealers. They were not pushy at all, very helpful and concerned with getting me exactly what I wanted. I actually had fun purchasing this car (really). This is the second car I've purchased from this dealership and I would not consider purchasing from any other. Service after the sale is excellent as well. Kudos to all involved. Thank you. More

Based on my knowledge of others' experience with the Subaru brand and my son's ownership of a Forester in particular, I entered the Bertera dealership expecting to like the products. So for me, whether Subaru brand and my son's ownership of a Forester in particular, I entered the Bertera dealership expecting to like the products. So for me, whether my wife and I ultimately left with a Subaru lease or not was all about the customer experience. Andrea McCorkindale was the first to greet me after a few moments of browsing, and, when I told her almost immediately that I liked shopping for cars less than visiting the dentist, she smiled and invited me to chat about our needs from the car shopping experience. Her genuine warmth, excellent listening ability, and disarming honesty soon made me feel at ease. I did not test drive a car during that visit but expressed interest in either the Outback or Forester, and while I assured her that I needed to return to the dealership with my wife for test drives and before any final decision would be made about a lease, Andrea was able to provide me with accurate lease figures and help me to understand the contingencies related to the disposition of our existing lease. Andrea's friendliness and sense of humor in that initial visit (along with a great product line) guaranteed that I'd return with my wife. My wife and I returned in a couple days to complete our test drives. Again, Andrea's warmth was evident. She also respected our need for privacy during a few occasions during that visit to discuss details and choices. Her patience with us was clear. We did finally come to terms, signing a lease agreement for a 2013 Outback. In working out the final numbers, which included their consideration of possible equity in our currently leased Nissan, and completing the paperwork, I experienced my one mild disappointment. Where another dealership of an altogether different brand had "found" equity in our leased Nissan and was prepared to soften the price somewhat, the appraiser at Bertera did not. That left the price a bit higher than I had hoped for. In fairness to Bertera, no assurance had been given that they would find additional value in our current vehicle. I assume the dealership's need for particular pre-owned vehicles plays some role. I did not pursue that. Andrea was again quite helpful in the delivery of the car. She has already followed up with us more than once to be sure that our experience has been positive. Others at the dealership with whom we have dealt in completing paperwork and so on have done nothing to undermine our most positive feelings. We heartily endorse Andrea McCorkindale and the Bertera Subaru dealership. More

Stan made the car-buying process stress-free. Buying a new car can be a hassle. Stan tried his best to make the exprience enjoyable and exciting..as it should be! He has a great personality and is genuine new car can be a hassle. Stan tried his best to make the exprience enjoyable and exciting..as it should be! He has a great personality and is genuine. Never once did I feel like I was being taken for a ride or that he was annoyed with my questions. Awesome salesman. More

The best vehicle purchase experience I have ever had! No haggle, best price, delivered as promised, couldn't be happier! Completed all negotiations via telephone, just had to come in to sign paperwork! haggle, best price, delivered as promised, couldn't be happier! Completed all negotiations via telephone, just had to come in to sign paperwork! More

I came to Bertera looking for a new car that would work for me and my family. Stan showed us a 2013 impreza and I was "imprez-sed". When It came to buying the car stan was super helpful and made a stressfu for me and my family. Stan showed us a 2013 impreza and I was "imprez-sed". When It came to buying the car stan was super helpful and made a stressful process super easy. Thanks Stan!!! More

I am extremely happy with the service Stan gave me and my family. He went above and beyond his duties as a dealer. I thank you Stan and Subaru for such GREAT service . I would recommending you to anyone ! family. He went above and beyond his duties as a dealer. I thank you Stan and Subaru for such GREAT service . I would recommending you to anyone ! More