Bertera Subaru of West Springfield

My husband and I priced the outback online, and Bertera subaru gave us, by far, the best quote for a 2013. My husband spoke extensively with Josh Menke in online sales, and was very pleased with the qualit subaru gave us, by far, the best quote for a 2013. My husband spoke extensively with Josh Menke in online sales, and was very pleased with the quality of service provided over the phone. We drove over 4 hours to view the vehicle and discuss our trade in, hoping that we were not driving such a great distance only to be disappointed with the trade in we were offered, or to find that the deal we spoke about would not be honored. We were VERY pleasantly surprised to be greeted by Josh, who took the time to ask about our drive and offer us coffee prior to again re-iterating the deal that he and my husband spoke of (which was over $1,000 less than any other dealership had offered us). We viewed the car, which was exactly what we had expected, in exactly the shape stated, and were given a very fair price for our trade in. In addition, Josh made arrangements to have the vehicle registered in NY for us, and to have a driver deliver the outback and pick up our trade in. We have bought several vehicles and have never met a dealer who is so honest and helpful. I would highly recommend Josh! More

We had a bad experience at a different dealership and We had a bad experience at a different dealership and were happy to get our new car from this one. The other dealer missed out on two other Suba We had a bad experience at a different dealership and were happy to get our new car from this one. The other dealer missed out on two other Subaru sales in the near future (My monther in law and brother in law). At the West Springfield site, Tyler Johnson was very pleasant and understood about our previous issues with the other dealer after we explained the unehtical sales tactics. Apparently a lot of people have problems with the sales methods at the other CT dealer. It took a while to make a deal because of the model that my wife wanted but after a couple of hours, we settled on a price and a fair trade price for our vehicles. The general manager also came to talk us to make sure we were all set. Hope to buy another Subaru there soon. Dan also explained all of the finance options and extras even though we told him we weren't interested but it was good to see the current after sales options. Just goes to show you that treating people properly, unlike the large CT dealer, can work out. We will be getting all of our service in West Springfield and will use them for future purchases. More

Like many folks, I generally don't look forward to the car buying experience. It was a little easier this time around because I wasn't trading in a vehicle. I was looking for a used Suburu wagon. Andrea w car buying experience. It was a little easier this time around because I wasn't trading in a vehicle. I was looking for a used Suburu wagon. Andrea was low key and friendly as she showed me what they had on the lot. I saw the vehicle thast met my expectations and Andrea helped me get it at the price I was comfortable with. Yhe processx was comfortable from beginning to end, and i was impressed with the follow-up contacts. I would definitely recommend Bertera Subura and Andrea McCorkindale. More

The reason why I have given the rating I have is because of my experience with Andrea McCorkindale. This was my first experience purchasing a car myself and Andrea made it as painless and pleasant as possib of my experience with Andrea McCorkindale. This was my first experience purchasing a car myself and Andrea made it as painless and pleasant as possible. Andrea was very approachable and friendly and made me feel comfortable when looking and test driving cars. She was able to answer any questions that I may have had, gave suggestions and had a smile the entire time I was working with her. If all of your employees are as great as Andrea I will gladly do all of my car business with Bertera Subaru of West Springfield. A big part of the reason as to why I purchased my car with Bertera Subaru is not only because of the car (which I LOVE) but because Andrea was so great to work with. I feel that that is very important because if I did not enjoy my experience with the employees I could have just as easily gone to another Subaru dealership in the area. More

I had such a great experience last month when I bought my Forester I went back this month and bought my wife one. Bill was great during both sales and he has followed up with me to make sure everyrhing is fi Forester I went back this month and bought my wife one. Bill was great during both sales and he has followed up with me to make sure everyrhing is fine. More

He did a good job in looking for a car with my criteria and at a reasonable price. In Bertera Subaru work honest people and have good service. and at a reasonable price. In Bertera Subaru work honest people and have good service. More

Went to many dealers, Bertera Subaru's employees were the most personable and helpful we found. would definitely recommend giving them a shot at your business.We were impressed. most personable and helpful we found. would definitely recommend giving them a shot at your business.We were impressed. More

Jeff contacted me after my truecar certificate. Jeff was upfront about all of my needs and my trade in. Honestly, I did not expect to go things as smoothly as it did with me trading my 2012 MY vehicle for a upfront about all of my needs and my trade in. Honestly, I did not expect to go things as smoothly as it did with me trading my 2012 MY vehicle for a 2013 car. Jeff and I agreed on a price and he took care of everything else from that point on. The pricing could be a little better on the finance end of things but I am not complaining at all. Jeff was a pleasure to deal with and I was happy to go out of my state to make this purchase. Oh and did I mention that they registered my car and drove it to my house 100 miles away? Overall, a pretty good experience. Thank you. More

We had a great experience with Bill Johnson when searching for a used car. Bill was very helpful and we came away with a great Subaru. searching for a used car. Bill was very helpful and we came away with a great Subaru. More

Bill Johnson was very helpfull in my purchase of a 2009 Forester. He was not pushy and when the vehicle I saw on the internet could not be found on the lot he did not try to sell me something else but went Forester. He was not pushy and when the vehicle I saw on the internet could not be found on the lot he did not try to sell me something else but went on a hunt to find my first choice. Thanks to Bill I drove the one I wanted home. More