Bertera Subaru of West Springfield

I went to Bertera Subaru looking for a used forester in hopes they would have one. They didnt have any automatics on the lot but the Max Salvador had come outside to help me look for a car and suggested a hopes they would have one. They didnt have any automatics on the lot but the Max Salvador had come outside to help me look for a car and suggested a few others to me. He had everything he needed in his hand with pricing and all. He was very professional and patient while trying to get me a car. After test driving one, I still wanted to go looking at other cars and he took my information done to keep in contact and to let me know if any foresters were coming in. I found that the car i test drove with him was the one i wanted and his team and him helped me through every step of the way in getting me the car. He told me everything i needed to know and got me the car to drive home within a week.He never pushed or made me feel uncomfortable in the process. I would go back and buy a car from him or the dealer any day. Their entire team is helpful and professional and meets the needs of every customer! More

First time buyer with Bertera. very pleased with Nuno Marques from my initial visit. No pressure sale from the start, very friendly, open family man with good values. This what brought me back in to talk Marques from my initial visit. No pressure sale from the start, very friendly, open family man with good values. This what brought me back in to talk with him again. Felt comfortable, he was honest and up front from the start. Upon closing the deal, enjoyed working with Rob Camarata on the financing, warranty, etc. Two great people to work with and I would recommend them to friends.....more importantly to family. Upon showing the car to some friends, they also have a Subaru and had the same great experience with Nuno Marques as well. More

I have nothing but good things to say about Max. He definitely went out of his way to help me out while i was buying my car. Max even went so far as to drive some paper work out to my co-signer because definitely went out of his way to help me out while i was buying my car. Max even went so far as to drive some paper work out to my co-signer because i was stuck at work. If i ever end up back at Bertera for another subaru, Ill be looking for Max when i come in. More

I had a wonderful experience with Jeff. Everything was taking care for when an issues came up. I would recommend my friends and family to get a car from Bertera Subaru at anytime. taking care for when an issues came up. I would recommend my friends and family to get a car from Bertera Subaru at anytime. More

My experience at Bertera Subaru was the best in over 50 years of buying new cars. I owe this response to the extraordinary service I recieved from Max & Rob. I was impressed with the low pressure, actua years of buying new cars. I owe this response to the extraordinary service I recieved from Max & Rob. I was impressed with the low pressure, actually no pressure, and the lengthy time that was taken with me. Max went out of his way in extraordinary ways. Makes the "image" of car salemen altogether different from past experience and "images". I can't put into words, strongly enough, how very special I was treated by Max. I am recommending Bertera to all who admire my new Legacy and I would like to extend a personal thank you to Max and to Rob....Thank you both, Max & Rob. Now if my service experience, when needed, is as happy an experience then I will be one of your most enthusiastic customer "salespersons". More

I had the BEST service at Bretera. Everyone was incredibly friendly and professional. They answered all of my questions completely and went above and beyond to make me feel comfortable and confiden incredibly friendly and professional. They answered all of my questions completely and went above and beyond to make me feel comfortable and confident in my purchase. I love my new Subaru. It is the perfect car for me and I got a great deal!Cudos to the sales crew especially Rob Camarata and Max. Having had a not so good experience in Northampton, I would say that the drive to West Springfield was definitely worth it.| More

This is my second purchase of a new Subaru at Bertera of West Springfield, Ma. I will not shop for a car anywhere else. The entire experience was fantastic. From the couteous greeting, talking with the M West Springfield, Ma. I will not shop for a car anywhere else. The entire experience was fantastic. From the couteous greeting, talking with the Manager, Shawn Sullivan, dealing with the Finance manager, Rob and the sales consultant, Maximino. I felt very comfortable dealing with Rob and Max. Max gave a through review of my new vehicle both prior to the actual purchase and again afterward. He was courteous and answered my questions without hestitation. He was knowledgeable of the vehicle I purchased. I felt as though my satisfaction was important to him. Rob, the finance manager was a great help. Wonderful personality. I just love Bertera Subaru of West Springfield. I drive from Connecticut to deal with this wonderful, professional group pf people. D.Faragosa More

From start to end my experience at Bertera was positive. Rob and Bill were pleasant, helpful, informative and put absolutely no pressure on me. They listened to what I wanted and made sure to show me only c Rob and Bill were pleasant, helpful, informative and put absolutely no pressure on me. They listened to what I wanted and made sure to show me only cars that suited me. When I told them I was looking at something else as well they were complimentary about the other car-they truly wanted me to be happy with my decision. In the end I bought from them because I felt I got a really good deal and the car I chose was definitely a good value. I would recommend them to anyone (Actually I already have!!!). Thanks Rob and Bill! More

Gilbert really went above and beyond for us. He not only arranged to have us picked up at the airport (which was 2 hours away), but he handled a tricky situation very smoothly when there was a problem with arranged to have us picked up at the airport (which was 2 hours away), but he handled a tricky situation very smoothly when there was a problem with the car that we had agreed to purchase. Overall, the whole team at the dealership were great to work with. I will definitely be thinking about buying my next vehicle here. More

Very pleasent Experience. Any questions, thoughts or roadblocks brought to the table by my husband or myself were easily dealt with, by the TEAM at Bertera Subaru. roadblocks brought to the table by my husband or myself were easily dealt with, by the TEAM at Bertera Subaru. More