Bertera Subaru of West Springfield

Great experience from start to finish! Saw the used Hyundai for sale on Edmunds. Discussed some basic information, about the car, with Sheila. She let me know that they would have the car r Saw the used Hyundai for sale on Edmunds. Discussed some basic information, about the car, with Sheila. She let me know that they would have the car ready for us to test drive. We had a 90 mile drive to the dealership and it was well worth it. Raz was ready for us upon arrival and quickly took us to the car. We did a test drive and went back in to discuss next steps. We very quickly agreed upon the price of the car along with the trade-in. Very smooth experience and such a great price! This is the first time I felt good about the experience and not feeling ripped-off. More

Wonderful purchase experience! We had a thoroughly enjoyable car purchase experience at Bertera Subaru! We highly recommend Andrew Luzio, Who was personable, genuine, and trustwort We had a thoroughly enjoyable car purchase experience at Bertera Subaru! We highly recommend Andrew Luzio, Who was personable, genuine, and trustworthy through out all of our purchase transaction. Being new to the Subaru vehicle line, we appreciated his low key, calm manner, and his thorough knowledge about the vehicle we ended up purchasing! We also appreciated Tom in the finance dept., who was very kind, and no nonsense about our financing! This dealership has great service incentives, and a great inventory selection which made it easy to get the exact vehicle we needed! We look forward to the convenience of utilizing our service plan at Bertera to maintain our vehicle! This dealership just has a bunch of good people all across the board! We are extremely pleased with our new Forester, and this purchase experience! More

Above and Beyond After a terrible experience with another dealer we contacted Bertera regarding the purchase of an Outback. All dealings were straight forward and very After a terrible experience with another dealer we contacted Bertera regarding the purchase of an Outback. All dealings were straight forward and very helpful. Gilbert Roy went out of his way to get us the car we wanted, when we wanted it His manager Dan was also very helpful. This was not the stereotypical car dealer experience for us. We were not near them geographically- they are in Mass. and we are in NY, but they got the car to us. Highly recommend. More

No hassle, no gimmicks, great price I was searching specifically for a base model 2018 Subaru Forester and didn’t have time to visit and negotiate with individual dealerships in my immed I was searching specifically for a base model 2018 Subaru Forester and didn’t have time to visit and negotiate with individual dealerships in my immediate area. I went to several car-buying sites and requested about 10 bottom-line price quotes. I received two, along w/a slew of unwanted calls. One of the two quotes I received was for the wrong car. Bertera came through with an excellent price and trade-in offer (without looking at my car). My sales rep, Keith Goldsmith, was truly a pleasure to deal with. We were able to handle questions and negotiations via e-mail and texting, and the process was totally straightforward and painless (for me, anyway). Keith was knowledgeable and prompt about getting back to me when I had questions and concerns. I live almost two hours away, but I only had to visit the dealership once (to sign paperwork and arrange financing). The financing process was hassle-free; I was presented with excellent options and had no problems setting up what I wanted. My new car was delivered to my doorstep a few days later. In retrospect, the whole transaction took far less time than it would have been with one of my local Subaru dealers, and I ended up with an excellent overall deal. I recommend the dealership and online process highly; if you don’t live in the immediate area, it’s well worth a one-time trip to get a great car at a great price. More

Very positive experience! Working with Andrew was a very positive and helpful experience. Andrews knowledge and passion for cars makes working with him so authentic and honest! Working with Andrew was a very positive and helpful experience. Andrews knowledge and passion for cars makes working with him so authentic and honest! He also owns a Subaru and his comments about his own experiences owning a Subaru adds so much value! I fee very very good about making this investment. More

Mislead me into the door (including agreeing to certain things, including pricing, on the phone), then pushed hard for a sale of the same exact vehicle on totally different t (including agreeing to certain things, including pricing, on the phone), then pushed hard for a sale of the same exact vehicle on totally different terms, without recognizing the pricing we discussed on the phone. Could have been a mistake or unintentional, but it was the worst car buying experience I ever had. The general manager Shawn was also very disrespectful and patronizing. Would never return for any reason. More

Thank you Keith for helping us to get our first car It was pleasure working with Keith in order to ourchse our new car, he had help us and still helping us every way. He gave us right options that feets It was pleasure working with Keith in order to ourchse our new car, he had help us and still helping us every way. He gave us right options that feets for our need and got us the car we needed Thank you very much Keith for yiur help More

2018 Subaru WRX Loved the friendly staff, very helpful and considerate of my needs. They got exactly what i wanted and for the price i could afford. Overall great exp Loved the friendly staff, very helpful and considerate of my needs. They got exactly what i wanted and for the price i could afford. Overall great experiance! I will defenetly recommand this dealearship to my friends and family. More

Great experience Very welcoming and not pushy. Took the time to explain and answer all of our questions. Able to test drive different models to help us decide No pres Very welcoming and not pushy. Took the time to explain and answer all of our questions. Able to test drive different models to help us decide No pressure. Everything went very smoothly. More

Purchased a new Forrester manual transmission. Keith Goldsmith was absolutely amazing from the start! He is very helpful with making sure I know all the details and features about my Forester. He a Keith Goldsmith was absolutely amazing from the start! He is very helpful with making sure I know all the details and features about my Forester. He also went the extra mile because I wanted the car in Quartz blue pearl to not let me buy the one I tested and found me a blue one in 5 days! This was not an easy task as my car choice is manual transmission only! He doesn't mind reviewing everything a couple times for me to help me remember. Now that I own the car Keith is still super helpful. He doesn't just stop helping once the car is yours. I like his demeanor and honesty. He can be reached easily via email, text, or calling. He is very responsive. I live an hour away and came to Subaru West Springfield for this customer service! I'm very disappointed in the finance dept. I was told I was getting free interest because I have great credit. Well that's a lie! I have 1.9% interest. Tom is great at evading questions. I asked him three times what's the price of the 10 year gold plus warranty in total but he kept going around that question. now in hindsight because I bought that is why my monthly payments are so high and I did not get my 0% finance. I like to pay off my cars early and he just undermined me by saying it's ok cause I won't pay the 1,600 in interest fees. The worst part is as I was reading the paperwork he told me to stop wasting time and just sign it! I found that to be very rude as I am a nurse and I understand all about paperwork and it is the patient/customers right to spend as much time as they need to read it. I do recommend the protectant for $599. Specially with my young family and dogs. Just be aware it doesn't cover scratches. More