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Betten Honda

Muskegon, MI

Overview
Employees
Reviews
Vehicles
4.5
463 Reviews
At Betten Honda, we strive to make our customers happy. Below, you can see our hours of operation, and also get step-by-step driving directions from your doorstep to ours. While you are at Betten Honda, you can see our extensive inventory of new and used Honda automobiles. We work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you, and we deal with a wide variety of lending sources to make sure you will get the most complete and comprehensive car loan and auto financing package available in the Muskegon, Grand Rapids, Holland, Traverse City, Grand Haven, Manistee, Ludington, and Grandville areas..
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2501 Henry Street

Muskegon, MI

49441

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Showing 463 reviews

April 29, 2026

Service has declined past couple of yrs- no greeting when pulled up to service desk. Some on cell phones and don’t appear interested. Some driving customer cars quickly, appear to be goofing around with them More

by DEBPPHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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May 12, 2026 -

Betten Honda responded

Thank you for your feedback. We’re sorry to hear your recent experiences have not met your expectations. The concerns you shared regarding professionalism and customer service are taken seriously, as this is not the experience we want our customers to have. We appreciate you bringing this to our attention and will be sharing your comments with our team as we work to improve. Please reach out to Scott Landreth, at slandreth@bettenautogroup.com to share more details of your experience.

April 29, 2026

Very friendly service employees, very clean environment, would highly this service to friends and family. More

by CHRIS.MALBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
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May 12, 2026 -

Betten Honda responded

Thank you for the review, Chris. We’re glad you had a positive experience with our team and appreciated our clean environment. We truly appreciate your recommendation and your support.

April 29, 2026

Very kind, willing to help in any way Always answers all of my questions and takes the time to tell you what you should do next for service on your auto!! More

by JAMESEDWINHAYES
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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May 12, 2026 -

Betten Honda responded

Thank you for the review, James. We’re glad our team has been helpful, answered your questions, and kept you informed about your vehicle’s service needs. We appreciate your support and look forward to helping you again in the future.

April 25, 2026

I was happy my service took less time than I expected. Would have liked a carwash More

by marikjehill
Recommend Dealer
Yes
Employees Worked With
Trina
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Apr 27, 2026 -

Betten Honda responded

Thank you for the review. We'll work to EARN a 5 star rating during your next visit. It's possible that our car wash was under repair during your last visit.

April 24, 2026

Thank you for getting me in. I dont believe I should have been sold a vehicle with so much broken ie, front springs, rear shocks, rear leaf springs, and bad brakes, regardless of More

by VALFLAHERTY
Recommend Dealer
No
Employees Worked With
Adam, Zach
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Apr 27, 2026 -

Betten Honda responded

I'm more than happy to look into this for you. Please send me your name and contact info. Slandreth@bettenautogroup.com

April 24, 2026

Justin went above and beyond to make sure I knew all necessary information every step of the way. I greatly appreciate all the work he did with my insurance. Justin is a very valuable asset to Betten Ho More

by JENNIFERMARYKZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 27, 2026 -

Betten Honda responded

Thank you so much for the wonderful review. We truly appreciate you and your business.

April 24, 2026

Very fast and friendly service! Trina was great at keeping me informed so I was aware of everything going on. More

by CLAEYSDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina
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Apr 27, 2026 -

Betten Honda responded

Thank you for the great review! We’re glad Trina kept you informed every step of the way—that kind of communication is exactly what we aim for. Our team works hard to make the process transparent and stress-free, and it’s great to see that reflected in your experience. We appreciate you choosing us and look forward to helping you again down the road!

April 24, 2026

It’s not the same as it used to be. I feel they only are seeing dollars now. It doesn’t have that friendly feeling anymore. More

by GLSATTORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 27, 2026 -

Betten Honda responded

I apologize that you didn't feel that you had a 5 star experience. We'll certainly use your experience as a training tool in order to be better in the future.

April 24, 2026

Thanks Yes they were very helpful and did a good job with the oil change More

by TRJ2533
Recommend Dealer
Yes
Employees Worked With
I don't
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Apr 27, 2026 -

Betten Honda responded

Great to hear. We aim to please! Thank you for the 5 stars.

April 23, 2026

Horrible Was jerked around for a hour and had stuff done to my car the I asked not to be done and they did it anyways More

by Addamcontreras
Recommend Dealer
No
Employees Worked With
Service department
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Apr 27, 2026 -

Betten Honda responded

Adam, I'd like to look into this for you but I don't have a record of you at any of our locations. Could you be under a different name or an incorrect location? Either way, I'd like to help. Please contact me at slandreth@bettenautogroup.com

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