Bettenhausen Chrysler Dodge Jeep Ram

Communication and service was terrible, after 3 weeks of runaround, took my vehicle back, without main repairs I needed complete runaround, took my vehicle back, without main repairs I needed complete More

Jaimie Kwak went above and beyond to get me in the perfect car. She is amazing. perfect car. She is amazing. More

0 Zero stars! 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. 3 trips into Lockport Bettenhausen CDJR for same issue. 2024 Grand Cherokee either doesn’t start or DOES NOT SHUT OFF. It doesn’t recognize the fobs. The second occurrence-no tow truck showed after 3 hours from the Stellantis roadside assistance. The car would not shut off, so I removed the battery cable, reinstalled it and drove it to the dealership the next morning. Dealership admitted had so many issues that they don’t have an available loaner car. They shuttled me to Enterprise Rent-A-Car, in which I needed to present my own credit card for taxes & tolls only. Several days go by and Lockport Bentenhausen called me to say they cannot fix the fully warranted vehicle & that they were instructed from Stellantis to return the vehicles back to the owners as-is without a solution of a widely known problem!!! (just google it to verify)and that I needed to return the loaner asap. Well, asap had to be until my next day off because I could not afford to not show up for my job as a primary key holder. After several in person and phone conversations with service advisor Joey Robson he denied the charges from the enterprise Rent-A-Car company saying that I didn’t return the car in time. Well ASAP is what I certainly did. I returned the car as soon as possible. It was only because they didn’t have a loaner vehicle per the warranty coverage that I was shuttled to enterprise rental car to begin with . Now I am being charged over $350.00 for a car that was fully warranty under the Lockport Bettenhausen and Stellantis warranty since it’s a 2024 with only 17,000 miles! Several months ago, Joey had me send the enterprise bill to him and his service director Huver Franco and I’ve not received a response to that email. The 3rd occurrence happened a few weeks ago, but this time the tow truck arrived, and guess what? no loaner vehicles were available due to the heavy amount of issues. When I brought up the still existing Enterprise rental bill not reimbursed again to Joey Robson & that I’ve not received a response from the bill he had me sent to him & Huber Franco I refused to leave without a loaner so another customer had just pulled in and dropped off a wrangler which they just said here take this one!! didn’t even clean all the dog hair and mud from the person who just returned it.Please help!! More

great staff, exceptional service. Would recommend using Bettenhausen for all service-related items. Exceptional service department. Would recommend using Bettenhausen for all service-related items. Exceptional service department. More

Had an appointment for a recall on my vehicle. I was in and out in under 40 minutes. I was in and out in under 40 minutes. More

Adam H. was absolutely amazing throughout the entire process of helping us find our 2026 Ram 1500. He made everything easy, stress free, and actually enjoyab was absolutely amazing throughout the entire process of helping us find our 2026 Ram 1500. He made everything easy, stress free, and actually enjoyable from start to finish. He took the time to answer all of our questions, made sure we found exactly what we wanted, and never made us feel pressured. If you’re looking for someone who truly cares about his customers and goes above and beyond, Adam is your guy. Thank you again for the outstanding experience and helping us drive home in our new truck! More

Jeff was great from the start til the end. Very polite and helpful with both visits. Very polite and helpful with both visits. More

Dean was amazing staff was helpful. Great communication. Great service Dean kept in contact and kept me updated with Vehicle. Vehicle is running great. Great communication. Great service Dean kept in contact and kept me updated with Vehicle. Vehicle is running great. More

My sales person Jeremiah was very personable and knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! knowledgeable about the vehicle I was interested in. The finance process.was easy . Overall I was happy with my experience ! More

Everyone is so kind and attentive! I went in twice, once to look and the second to buy and each time I was assisted greatly! I went in twice, once to look and the second to buy and each time I was assisted greatly! More