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Bettenhausen Chrysler Dodge Ram- Service Center

Tinley Park, IL

4.6
91 Lifetime Reviews Review Dealership

91 Reviews of Bettenhausen Chrysler Dodge Ram- Service Center

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May 04, 2020

"Once again Bettenhausen’s service proved to be #1 in..."

- myramac72

Once again Bettenhausen’s service proved to be #1 in excellence and customer service. Shout to Jackie for assisting me today! You Rock!!! See you next time!

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Recommend Dealer
Yes
Employees Worked With
Jackie in Service
May 07, 2020 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thanks for your outstanding review! We're very happy to hear that Jackie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, The Bettenhausen Chrysler Dodge Jeep RAM Team

February 19, 2020

"DONT KNOW WHERE TO BEGIN!! Took my 2017 Dodge caravan to..."

- munch08

DONT KNOW WHERE TO BEGIN!! Took my 2017 Dodge caravan to Bettenhausen for a wheel alignment on December 19th 2019 and Danny Velazquez took care of me the FIRST TIME!! He told me $299 for wheel alignment for a front wheel drive van,,,,that is what his computer showed.I ALMOST CRAPPED MYSELF!! He called and told me it was ready and the price was $219 cause he worked with the Tech.I drove the van a couple days and alignment was worse than I brought it in.Took it back December 27th 2019 and KYLE MANDRA took care of it this time.WELL GUESS WHAT?STILL WRONG!! and asked them to look at rattle that was coming from the rear end of van cause I still have warranty on my vehicle.Kyle told me van was all set and they rebalanced my tires in the rear cause that was why I had the rattle!!!!! WHAT?? I JUST HAD NEW TIRES PUT ON AND BALANCED!!! Which did absolutely nothing for the rattle but gave me a shimmy that was not there and off to Discount Tire I went to get my balance right again.The alignment was still wrong.I took it to my local Ford dealer today which is Bill Kay and gave me a 4 wheel alignment FOR $99 DOLLARS!!!! and my RATTLE WAS GONE!! UNBELIEVABLE!! I went to Bettenhausen instead of Mancaris cause of the bad reviews but here i go again off to another Dodge dealer next time for my next automotive needs.$219 wasted!! If I would have known my Ford Dealer would of aligned it in the first place I would of went there first.They even looked at me in AWW when i told them $299 for a front wheel drive alignment.Some thing is wrong there but who am I to do something about it that is why I bit the bullet and swallowed the $219 loss not to deal with the BS AGAIN!!!

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Recommend Dealer
No
Employees Worked With
DANNY VELAZQUEZ KYLE MANDRA
February 12, 2020

"Went to the dealer we have always had our service done..."

- AMW

Went to the dealer we have always had our service done with and was not happy with the customer service so I asked for my keys and left. Went to Bettenhausen and from now on I will make the 45 minute drive. Customer service was excellent. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Feb 14, 2020 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Bettenhausen Chrysler Dodge Jeep RAM Team

October 31, 2019

"Excellent Service"

- myramac33

I must give a shout-out to Amy in the Service Dept! I drive 2017 Jeep Grand Cherokee Limited. I visited Bettenhausen’s service department twice this month (October). Once for an oil change and to have headlights replaced; the second time was because I purchased some bad gas and my engine light came on (scary). During both visits, Amy eased my great concerns. I felt not only welcomed, but like a valued customer as well. I owe that great customer service to Amy and the amazing service staff! Keep up the excellent work Bettenhausen and put Amy’s picture and name on Dealer Rater, please. LOL! Myra Taylor

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Recommend Dealer
Yes
Employees Worked With
Amy in Service
Nov 04, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Best, Bettenhausen Chrysler Dodge Jeep RAM Team

June 21, 2019

"My experience with Charles Johnson"

- Willie Mae1209

I have brought several cars in the past from this dealership and had several salesman but none of them could have ever measure up Charles Johnson. He was very knowledgeable and open about everything. He went up and beyond to ensure that I got exactly what I wanted with no hidden surprises. I have already recommend three people to come see him this weekend. Mike was the other salesman I encountered he was very helpful and a joy to talk with. I GIVE CHARLES JOHNSON👍🏽👍🏽 UP and an A for extraordinary. Thanks Charles Willie Mae Townsend

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Recommend Dealer
Yes
Employees Worked With
Jun 24, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Willie, we loved reading this review! Happy customers are our aim, and it appears Charles and Mike really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions, we’re always available to help. Best, Bettenhausen Chrysler Dodge Jeep RAM Team

June 17, 2019

"Very knowledgeable salesman "

- KrystaG

Nick Nowak was great! Best experience purchasing a car. He knew exactly what my needs and wants were and he exceeded my expectations! Thanks again Nick!

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Recommend Dealer
Yes
Employees Worked With
Jun 18, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Bettenhausen Chrysler Dodge Jeep RAM Team

May 13, 2019

"Recent service on my Jeep Grand Cherokee"

- weber2014

I was extremely concerned when my 2015 Grand Cherokee was having transmission shifting problems. I immediately brought it into Bettenhausen Jeep where I have all my service and repairs done and met with Service Advisor Ryan Joritz. Ryan ran a scan on my Jeep looking for transmission problem codes and assured me that it would be looked at by a Transmission specialist. Even though I was without my Jeep for almost a week due to the complexity of the repair, I was called numerous times by Ryan who would update me on the status throughout the process. My Jeep is as good as new thanks to Ryan and his team. Thanks again

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Recommend Dealer
Yes
Employees Worked With
Ryan Joritz - Service Advisor
May 14, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Good afternoon and thanks for the great feedback! We're very happy that Ryan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Bettenhausen Chrysler Dodge Jeep RAM Team

May 06, 2019

"Great service "

- Dodge owner

Received A+ service all the time. Can’t beat their oil change package !!! People are friendly and awesome to work with. Great priced trucks. Excellent!!!

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Recommend Dealer
Yes
Employees Worked With
May 07, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Regards, Bettenhausen Chrysler Dodge Jeep RAM Team

April 14, 2019

"Oil changes"

- WC jeeper

First off I am not blaming the dealer, rather than a misinformed, or forgetful lube guy. I took my jeep JL for a free oil change under the wave program. After reading problems posted on the JL forum, sure enough my engine was overfilled. I am a mechanic and this is not good for an engine. Luckily only drove 300 miles this way. Pre- Jl engines take 6 qts. New 3.6 penstar only take 5 qts.. drained out a qt of oil myself and saved it if I experience any problems. I have had other work done, and all has been just fine. If you own a new JL and had it serviced here, CHECK YOUR OIL LEVEL! Again I'm sure it's a poorly informed lube guy, not the dealer!

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Recommend Dealer
Yes
Employees Worked With
Paul Vanyperen
Apr 15, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Bettenhausen Chrysler Dodge Jeep RAM Team

April 10, 2019

"Service"

- Sue

Bought my car somewhere else but bring to Bettenhausen because I like the atmosphere here and the people. Usually my car is done faster than they tell me. Have been very happy here so far.

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Recommend Dealer
Yes
Employees Worked With
Jordan
Apr 11, 2019 -

Bettenhausen Chrysler Dodge Jeep Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Bettenhausen Chrysler Dodge Jeep RAM Team

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