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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

3.8

78 Lifetime Service Reviews

8355 W. 159th Street, Tinley Park, Illinois 60477

78 Reviews of Bettenhausen Chrysler Dodge Ram- Service Center

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October 05, 2018

"Best Service !"

- Jay27

After shopping all day around for cars, I made my last stop at Bettenhausen in orland Rubio have gave the best customer service, thanks again!

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Recommend Dealer
Yes
Employees Worked With
Erubiel Esparza
July 29, 2018

"Cell Phone Paring"

- magicdon

It was necessary to add my wife's cell phone to the system. Tenita Jackson was prompt and efficient in getting the phone synched. She was most pleasant and cheerful. She's a definite asset to the Bettenhausen group

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Recommend Dealer
Yes
Employees Worked With
tenita Jackson
May 31, 2018

"Excellent service department "

- Fordracing08

I set an appointment up with Lindsay for an oil change and the service was performed in a timely matter. I will continue to have my vechile serviced at the jeep ram store.

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Recommend Dealer
Yes
Employees Worked With
Lindsay Olson
February 21, 2018

"It’s just an oil change "

- henderson

I usually do my own maintenance but it was cold and snowy out so I figured it was worth the extra few bucks to stay warm and have someone else do it. How do you screw up an oil change? Oil was leaking the entire way home I guess. Ended up making a big mess in my driveway. They forgot to take the old O-ring off the oil filter and it didn’t seal properly. I never went back. I don’t want them under the hood of my $48k vehicle Disclaimer: I didn’t complain to anyone I just kind of let it alone and made decision I wouldn’t go back unless I needed to. A friend of mine recently had a bad experience here as well and I felt I owed it to him to finally leave an honest review. He may not have brought his Jeep here if he would have known what happened to me. There’s a few of us in the group that are going to leave honest reviews, only 1 of 5 or 6 will be more than 1 star and he’s only leaving 2 stars.

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Recommend Dealer
No
Employees Worked With
Not sure, mechanic.
February 21, 2018

"Incompetent "

- JeepOverlander

Another review described this place as incompetent and I think that is the perfect way to describe Bettenhausen. Expect delays in repair and response, incomplete work (missing fasteners, loose parts) and cut corners. I have gotten to the point I pay a Midas to repair my still under warranty Jeep because the dealerships are so bad.

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Recommend Dealer
No
Employees Worked With
Jake Banjeglav
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 01, 2018

"Minor issue turns to huge headache "

- Mbenoit134

Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois to notify them and get a complaint on record. If this happened to me I’m sure it has happened to other people as well. There is no way Bettenhausen can spin it, so they have to eat it and acknowledge they attempted to steal my money. Ask them about it. If you intend to do business with these people, print a copy of this and Ask Krystal or Joe Prno the Service Manager. In a nutshell I brought my 2017 Jeep Wrangler in for a very MINOR issue. The light inside the cupholder stopped working. After diagnosis I was told the issue wasn’t covered under warranty - only about $20 parts and labor to fix. They claim the “bulb” was burned out. I agreed and was relieved it wasn’t going to be a drawn out process. When I picked up the Jeep I noticed the issue wasn’t fixed, so I inquired with Krystal (Service Advisor) .. she promptly called up a mechanic to take a look. In my presence the mechanic opened/disassembled the center console and pulled out the cupholder, which has the light assembly attached to it. It wasn’t connected to anything and the mechanic said “oh he just didn’t plug it back in”. While he looked for the other end of the wire harness, I asked to inspect it and realized it was a LED assembly and not just a bulb. I asked what part they replaced and they had no explanation... because the “bulb” they claim to have replaced doesn’t even exist on the vehicle. So what was the BS charge for? He couldn’t find the other end of the cable and said it must have fallen further into the console and needed to pull the entire thing out. After several minutes of embarrassment and over exaggerated apologizing, I was promised a refund and they kept the vehicle for more diagnosis. The next day I called for a status and I was told “it’s all done and ready for pickup”.... except they closed 3 minutes prior to me calling and despite me being in one of their loaner cars 3 blocks away the employee told me I would have to wait until Monday. Monday I stopped there after work and got the run-around about the refund. After getting the refund I asked what was wrong with the Jeep and the Manager told me the LED connector was bad and needed to be replaced. He then fumbled through some paperwork and told me it wasn’t fixed yet and they were waiting on a special order part. The part should be in today, but I already notified them to return it because I don’t want them working on my vehicle any more. Do yourself a favor and take your business elsewhere. Totally unacceptable dishonest business practices from Bettenhausen. The dishonesty and incompetence is contagious and starts at the top and trickles itself to the staff.

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Recommend Dealer
No
Employees Worked With
Troy Bettenhausen
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Prno
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 05, 2018

"Blow Up Or No Go Jeep "

- DWB788

Recently had my 100,000 mile preventative maintenance performed and everything was good until I recently experienced an issue with a repair that they did and to be fair I am not entirely certain that it has anything to do with that repair so I called to explain the situation and was quickly and promptly informed that they have 40 cars waiting to get in here so unless your car is going to blow up forget about it. This long term customer will be taking further service needs and purchasing my next vehicle elsewhere hope none of the 40 cars waiting have to come back because you can "forget about it" "no can do" "later gator".

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Recommend Dealer
No
Employees Worked With
Service Advisor
October 10, 2017

"Service questions"

- ThatGuy56

I pulled into Bettenhausen service drive and met a young lady named tenita. I had a lot of questions and she was able to answer all of them. She was patient and kind. Thank you so much for being there for me.

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Recommend Dealer
Yes
Employees Worked With
Tenita Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 05, 2017

"Uncooperative "

- Dezzy7

Bought a 2013 car from this dealership in September 2016. Within two months of the purchase, horn had to replaced and transmission worked on, which I was charged for. Within the next month, transmission problems occurred again; also noticed that the passenger window never rolled down, the doors did not seal fully, and the horn needed to be replaced again within 6 months of the supposed "replacement of original horn." Went into the dealership multiple times to inquire about a trade or repair. Completely unprofessional attitude, blew me off like I wasn't important because I wasn't buying a new car. Refused to give a trade or a repair. I was told they would call when they found a dealership to fix my horn and transmission; did not call until 3 days later with the news of they were "working on it". I informed them that I refused to pay for another horn replacement as I paid for one within two months of the purchase. They also stated that they could not perform the lock recall on my car. Felt very disrespected and snubbed even though they were the ones who knowingly sold me a car that they did not check over before they put it out on the lot, a car that they knew had multiple transmission and electrical issues before they took it and did not mention any of those during the sale. Very disappointed and would not recommend this dealership at all.

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Recommend Dealer
No
Employees Worked With
n/a
Sep 06, 2017 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you very much for bringing this issue to our attention! We are having an issue trading your vehicle in with an open recall, and are working diligently on getting a Ford dealership near you to assist in doing the recalls. Unfortunately Ford is on strike and is unable to complete the necessary recalls. We are searching for a Ford dealership near you that is NOT on strike, I do believe one of our Brand Managers is working on making the process as smooth as they can for you, but if you are running in to any issues please do not hesitate to ask! Thank you!

August 15, 2017

"Five star service"

- Taylove1

I came into the dealership having some issues with my seat programming. Tenita was there to help me and she program my seats in my key fobs. I had a couple question about radio settings and she answered them all

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Recommend Dealer
Yes
Employees Worked With
Tenita Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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