Bev Smith Toyota

Repairs May 2020 We were so pleased with the service received. Kelly kept us informed of cost, etc. during the process and the cost for the numerous repairs and servi We were so pleased with the service received. Kelly kept us informed of cost, etc. during the process and the cost for the numerous repairs and services was more than reasonable. My mini-van is 12 years old and I just love it 212,000 miles and the cost for these repairs far outweighed the need to purchase a new vehicle. We purchased both our vehicles at Bev Smith and they do all our service and we have been nothing but pleased with the service. More

Love and trust Mike Matos! One of an elite group of service advisors I have dealt with over the years, that I don't feel is misleading me with his advice! service advisors I have dealt with over the years, that I don't feel is misleading me with his advice! More

It was okay The salesperson was fine but they must think I have hours of time. Would have appreciated less back and forth. That is just me. Appreciated the wat The salesperson was fine but they must think I have hours of time. Would have appreciated less back and forth. That is just me. Appreciated the water. More

SERVICE MANAGER Mr.Gary Coffey is an excellent Service Manager. I asked him to personally look into a problem with my passenger side front tire. Most service mangers Mr.Gary Coffey is an excellent Service Manager. I asked him to personally look into a problem with my passenger side front tire. Most service mangers would not get involved with such a minor problem but HE DID. He found the problem and showed it to me on his IPHONE. I have purchased 4 Highlanders at your dealership thru Joe Cleri over the years. Words fail me in my appreciation for Mr. Coffey's help.. More

Great ecperance Terry Taylor was amazing. Highly recommend this sales agent. Clean and friendly shop. Very nice people and car was so nice. They worked with me on pay Terry Taylor was amazing. Highly recommend this sales agent. Clean and friendly shop. Very nice people and car was so nice. They worked with me on payments and pricing. More

Yes but to many e mails. Good and fast service. Did not like sales person calling me when i am in show room to try and buy my car. like sales person calling me when i am in show room to try and buy my car. More

10,000 mile maintenance. The basic maintenance was quick and easy. In spite of the pandemic it was business as it should be. Seating in the waiting area was in compliance with The basic maintenance was quick and easy. In spite of the pandemic it was business as it should be. Seating in the waiting area was in compliance with government recommendations. More

Great Dealership This is my 3rd vehicle with Bev Smith. Everything about this dealer from sales to service has been top notch. I have been dealing with Bev Smith Toyot This is my 3rd vehicle with Bev Smith. Everything about this dealer from sales to service has been top notch. I have been dealing with Bev Smith Toyota for 9 years and have never been disappointed. This is one of the most well run dealers I’ve ever been to and in my 75 years I’ve been to many. More

Sold me a New truck that was not New Wish I could leave a negative quantity of stars, but it won't allow me. March 23rd purchased what was supposed to be a new 2019 Tacoma TRD Sport 4x4 Wish I could leave a negative quantity of stars, but it won't allow me. March 23rd purchased what was supposed to be a new 2019 Tacoma TRD Sport 4x4 VIN 3TMDZ5BNXKM058064. Terry Taylor was the salesman who promised leather seats but then "forgot" about them and I ended up paying $600 more out of pocket because of him forgetting what he had said 30 minutes earlier. Regardless, he never ordered the seats. 3 weeks later the engine light comes on. Take it in for service when I open the hood and realize this was not a new truck. Engine is covered in mud, rust, corrosion, etc. I demand to know where the truck has been. Turns out the 125 miles that were on it when I got it were not from test drives but from the truck being raced around the Daytona Speedway with race car drivers and apparently did some off-roading as well as the hood was open to the elements for an extended period of time. I demanded my money back and was told by Charles Warren to leave and he assured me he would not do anything for me because of the negative review I had given the dealership about being ripped off on the leather seats. I left the truck there and after several more weeks met with Richard Sanchez who finally agreed to give me my money back and find me a new truck. Long story but he never did. I found one in GA, drove 1,000 miles round trip to pick it up myself and now I have a new truck. Only problem is Bev Smith was supposed to cancel/pay off the other loan back on April 27th and they never did. Didn't send the check until May 7th and it is still unpaid to this day so now Southeast Toyota finance is having difficulty closing my new loan because of the other one that is still open and with a balance. By the way, that truck that I drove for 2 and a half weeks and now has 545 miles on the odometer is listed for sale as NEW on their lot right now because they forced me to sign a document that said I never took possession of the truck before they would give me my $3,500 down payment back. Save yourself the trouble and skip this dealership and any of its sister dealerships. I saved over $4,000 and got a truck with all of the premium upgrades by driving 500 miles to Augusta, GA. Well worth the trip to be treated with respect and save money. More

Considerate and professional employees I was not sure what to expect with the Coronavirus impacting every facet of our lives. I was very relieved when I was greeted upon arrival by technic I was not sure what to expect with the Coronavirus impacting every facet of our lives. I was very relieved when I was greeted upon arrival by technicians who wore masks and covered by front seat and steering wheel with plastic. I was also happy that I could wait for my car. The service was quick and thorough, and cost as estimated. Stan was friendly and reassuring throughout the visit. He is a very professional and kind person. More