Bev Smith Toyota

Pierre was amazing! He even helped clean my new ride. I would use him again. He even helped clean my new ride. I would use him again. More

I dropped off my vehicle on Sept 5th to Bev Smith Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I Toyota's Collision Center for repairs after an accident. It has been 21 days without a set timeframe of when my vehicle will be repaired! Either I or my daughter have spoken to Janessa, Abby, their manager and a Customer Relations manager, Ms. Ivey who although polite have not assisted or shown empathy for this level of poor customer experience. They insist on placing blame entirely on the insurance company while not acknowledging their own part. In first, not following insurance's specific instructions on how to properly submit claim for payments and second, not taking initiative in advising me earlier of delays with insurance. Each time I got any information was because I personally called, went down there or had my daughter call them to find out what was wrong. This was a very disappointing experience in not only poor customer relations but a lack of integrity which is something I highly value as a pastor! More

Outstanding experience . Special kudo’s to salesman Jean D.. the general manager even came by and introduced himself and asked how everything was going Special kudo’s to salesman Jean D.. the general manager even came by and introduced himself and asked how everything was going More

Willing to work with you on price. Little chaotic due to construction of Main building. Little chaotic due to construction of Main building. More

We had a wonderful experience purchasing our new 2023 4-Runner, everyone was courteous and helpful. Will definitely recommend Bev Smith Toyota. 4-Runner, everyone was courteous and helpful. Will definitely recommend Bev Smith Toyota. More

This is truck number 7 that ive bought at Bev Smith Toyota ,Im very pleased with the service i get there between the sales team and the service dept. Toyota ,Im very pleased with the service i get there between the sales team and the service dept. More

Good customer service and fast transaction speed. No issues with transaction from start to finish. No issues with transaction from start to finish. More

The whole staff is willing to do what is necessary to help us get into a new car help us get into a new car More

If you want to be taken full advantage of then do business with Bev Smith Toyota. My 88-year-old father traded in a 2017 Ford Edge, received $12,600 in trade in value and is now leasing a 2023 Toyot business with Bev Smith Toyota. My 88-year-old father traded in a 2017 Ford Edge, received $12,600 in trade in value and is now leasing a 2023 Toyota Corolla for $250/month for 36 months. When he shared this information with me (the day after purchase), I asked him to send me the paperwork because the agreement did not add up based on the special on the Bev Smith Toyota website at that time. He never received the paperwork prior to leaving the dealership. Not in the form of a hard copy nor in the form of a USB. Dad called the dealership to ask they be sent to him and was told “you should have asked for those before you left”. At this point, I called the dealership and learned my father was leasing a Corolla with a $7,000 convenience package. I tried to explain to Ron (salesman) and Ruben (finance) that he did not need the convenience package and tried to help them understand that my father was unaware of the unnecessary extras resulting in a $30,000 lease. My efforts were repeatedly met with “he signed for this”. Was it not part of Ron’s job to ensure the customer understood what he was signing for? I explained my father’s loyalty to the Toyota brand and asked if we may negotiate another deal, such as the one advertised on their website. I was told again, “he signed for this” and the lease had already gone to corporate and could not be withdrawn. It was clear there would be no repeal and certainly no compassion. My father entered Bev Smith Toyota and disclosed he would like to lease a car and could afford payments of $250/month. From my vantage point, Ron took full advantage of an elderly man who showed his hand. I find this surprising given the location of the dealership – in Fort Pierce, Florida – a hotbed for the aging. Do they not know their demographics? Is there no moral obligation to offer the best deal to the customer? Both Ron and Ruben failed to explain that the current deal could put him in the same car (less the convenience package) for far less than $250/month given the trade in value of the Ford Edge. Shame on everyone involved for fleecing a senior citizen. More

I want to take a moment to commend Maddie from Bev Smith Toyota for her outstanding service during my recent purchase of a 2016 Transit Connect. Maddie's professionalism and dedication were truly comm Smith Toyota for her outstanding service during my recent purchase of a 2016 Transit Connect. Maddie's professionalism and dedication were truly commendable and worthy of a shoutout at the next Monday's morning meeting. From the moment I walked into the dealership, Maddie made the car-buying experience smooth and enjoyable. Her knowledge about the Transit Connect and her ability to answer all my questions left me feeling confident in my decision. Maddie's attention to detail and willingness to go the extra mile made a significant difference. She patiently explained all the features of the vehicle, ensuring that I left with a clear understanding of how everything worked. Her friendly demeanor and patience with my requests made the process stress-free. I genuinely believe that Maddie's exceptional customer service sets a high standard for the dealership. She not only helped me find the perfect vehicle but also made the entire experience memorable. If there's anyone at Bev Smith Toyota who deserves recognition for their dedication to customer satisfaction, it's Maddie. More