Bev Smith Toyota

Service horrible I purchased a Toyota Tacoma from Bev Smith Toyota. I added the optional Free Tires and Batteries for life for an additional $888.00. I considered th I purchased a Toyota Tacoma from Bev Smith Toyota. I added the optional Free Tires and Batteries for life for an additional $888.00. I considered this to be a good deal because my truck is 4x4 and the tires are expensive. They do NOT, however, tell you that all of your service and maintenance must be done at the dealership as well. I would have given the deal a second thought had I known that all service and maintenance would be required to be done at this dealership. Had I known how absolutely horrible their "service" representatives are, it would be less than zero chance that I would have done it. They are by far the worst, and in my many experiences at auto service departments, that is saying a lot. I made my first service oil change appointment during my lunch break from work. Lots of in and out places do oil changes in 10 minutes so it shouldn't be a problem. The appointment lasted literally a full 3 1/2 hours. During this time, I kept telling them that I needed to get back to work and that I could bring it back another time. It took me about a second to realize that I was talking to myself. I was treated as if I were being a nuisance. He kept assuring me that my vehicle was almost ready. There were no regards of my being late back to work, no apologies, nothing. There is no excuse to take 3 1/2 hours to do what others do in 10 minutes or less. At a later time I received a notice from Toyota that I needed to have my vehicle inspected because the leaf springs may need to be replaced. The letter informed me to note any noise and if I see smoke, because it is near the gas tank, to park and get out. I took it right in for the inspection. I am thankful that they do give customers a written summation of the visit for services performed and services recommended. It said that I did need to have the leaf springs replaced and that the dealership would order them and notify me when they arrived. I am thankful that it was written there, because the "service" representative said not one word about it. The leaf springs did get replaced approximately 6 weeks later. Sure glad I didn't catch on fire in the meantime. You also cannot trust making your appointment online. Looking at the available times means nothing, because when you choose a time, call the service department to verify, you get a chuckle that the appointment is in fact not available. So what is the point of going through that if it is not accurate. Booking the appointment online and showing up at the dealership only to be turned away is not funny. It is inefficient and incompetent and disrespectful of others time. I have owned my vehicle since 2010 and have been to the dealership many times for oil changes, service appointments, etc. I can truly say that I have nothing to praise about them. They are mediocre at best. If I had it to do over again, there is no way that I would buy a Free Tires and Batteries for life contract that ties me to this dealership. Not only that, I would have to get a much better purchase price than other dealers to buy from them in the first place. My two words of advice to you are Caveat Emptor (buyer beware). Dealing with these people is a headache that won't go away for as long as you own your vehicle. Hope you have better luck than I did. More

Awesome experience! We were most impressed by the service given us by Donald, Jackie, and Bobby in purchasing our new Tundra!! Many thanks and look forward to working wit We were most impressed by the service given us by Donald, Jackie, and Bobby in purchasing our new Tundra!! Many thanks and look forward to working with Toyota in the future. More

Toyota Great service Heather !!! Willing to work with the buyer great experience !!! Would only use them when purchasing a new car !!! Quick and easy !!! Gr Great service Heather !!! Willing to work with the buyer great experience !!! Would only use them when purchasing a new car !!! Quick and easy !!! Great deal !!! More

15,000 miles maintenance of my 2016 Toyota Corolla LE I was able to get a schedule when I called them the same day. The one that scheduled me was very courteous. The one that helped me mr. Will Walsh I th I was able to get a schedule when I called them the same day. The one that scheduled me was very courteous. The one that helped me mr. Will Walsh I think was very nice, courteous, knowledgeable , explained everything to me what was done and I had a free car wash .thank you so much!!! More

Very friendly,not pushy at all.. I give this rating because I explained to the salesman what I wanted to do and he took it straight too the head man,and they delivered with a better p I give this rating because I explained to the salesman what I wanted to do and he took it straight too the head man,and they delivered with a better package then what I was looking for. I was out of there in less than 3 hours. More

Long day, but worth it. Wonderful dealership, have bought 3 cars there now and I highly recommend them. Wonderful people and awesome service. They took my trade and made me a Wonderful dealership, have bought 3 cars there now and I highly recommend them. Wonderful people and awesome service. They took my trade and made me a deal I couldn't pass up. More

Thank you Richard Martinez Very good service and great friendly thank you for all help Richard Martinez you did great job beautiful truck thank you for all help and great se Very good service and great friendly thank you for all help Richard Martinez you did great job beautiful truck thank you for all help and great service friendly family More

Great Delivery Specialist Delivery Specialist, Mybel Mora, went "above and beyond" to help me understand the operation of electronics in my new RAV4. She has a great personalit Delivery Specialist, Mybel Mora, went "above and beyond" to help me understand the operation of electronics in my new RAV4. She has a great personality and took the time necessary to educate me on operation of all the new features in my car. More

Excellent service Terry was great with everything today. Everyone were great that I dealt with. Thanks for the service Toyota I'm very excited with my new 2017 camary. Terry was great with everything today. Everyone were great that I dealt with. Thanks for the service Toyota I'm very excited with my new 2017 camary. More

Thank Mario Hernandez for all your help I love my new Rav4 thanks Mario Hernandez and Bev Smith Toyota for the great service and help. I love my new Rav 4. I'm very impressed with all the changes. thanks Mario Hernandez and Bev Smith Toyota for the great service and help. I love my new Rav 4. I'm very impressed with all the changes. More