Beverly Hills BMW

I went to this dealership because of a car I saw online at Auto Trader (thru Yahoo). It was priced at $28,497 which is why I took the trouble to go take a look. When I got there, the price on the tag hang at Auto Trader (thru Yahoo). It was priced at $28,497 which is why I took the trouble to go take a look. When I got there, the price on the tag hanging on the windshield said $33,995 or there abouts. The salesman, Joe, said the price shown is often different from what's online. "We'll give you the online price". I test drove it and then he invited me in to talk about it. He went on to his computer and showed a price of around $32,995. I then showed him the printout from Auto Trader. He asked when I printed that out and I said "yesterday". He said "that was yesterday". I think he said it was "Market fluctuation" or something like that. Prices change from day to day.(The stock market doesn't even fluctuate THAT much!) I said this was "bait and switch". He got defensive and asked if I was interested in buying the car or not. I said "no" not at that price. Long story short - he said they have the lowest prices around, etc. etc. This was blatant misadvertising and they should be reported. Beware! Do your homework before to you visit - or better yet, steer clear of this place. More

They have the worst customer service of any company I have ever dealt with in my entire adult life. It is horrifying...not only are they rude and dismissive - but they fail to deliver on any and all pro have ever dealt with in my entire adult life. It is horrifying...not only are they rude and dismissive - but they fail to deliver on any and all promises. Most recently I received charges for a *LOANER* car they had rented for me in 2008. It is now 2010...but they had failed to pay the rental company they do business with and the rental company has turned around and started charging the individuals directly. After three months of trying to get them to reimburse me for these charges they finally sent me a check - for less than I was owed. They have lost a loyal customer... More

I hate BMWs, but I will be hawkeyeing Beverly Hills BMW's used inventory because I desperately want to give this dealership my business. We came in to look at a vehicle that turned out to no longer have bee used inventory because I desperately want to give this dealership my business. We came in to look at a vehicle that turned out to no longer have been sold, but Jeff took half an hour to look online with us through his auto group's inventories and then at AutoTrader at large for the type of vehicle we were looking for; he told us as soon as we found a dealership to give him a call so he could call them first and weed out the sleezebags, and he really did! We emailed him a list of dealers with cars we were looking for and he found the only two that were reputable; he even pushed those dealers to drop a grand from the asking price! I wish we could have given him a commission, he worked very hard for us. More

They Fixed my car with warranty few days later the problem returned and Andy asked me to pay again for the same service, NICE SERVICE Andy Cicero. I have called and asked to talk to any manager abou problem returned and Andy asked me to pay again for the same service, NICE SERVICE Andy Cicero. I have called and asked to talk to any manager about my problem they told me the manager is in vacation, I have called an hour later and the manager was there and forward me back to Mrrrrr Annndddyyy Cicero "the caring service manager" More

I wonder if the dealer is posting their own ratings on here because what's here sure does not match my experience, the most recent chapter of which is that after four months, and in spite of charging for here because what's here sure does not match my experience, the most recent chapter of which is that after four months, and in spite of charging for DMV service, they still have not gotten me my license plates. To be brief, the pre-owned sales manager was a rude jerk, the car had safety problems it shouldn't have been sold with, and the DMV process has been a nightmare, including their first telling me the DMV paperwork was in process (a lie), then telling me I needed to go to the DMV and get a verification form and send it to them, which I did because it seemed like the least hassle. Now, after four calls over the past two weeks, I have not received a call back. Not what you'd expect form a high-end dealership! More

I didn't buy my 2004 325ci at Beverly Hills BMW but have taken it there for 2 years for maintenance and service, because it's close to my office. Every visit has been a positive experience. In particular, taken it there for 2 years for maintenance and service, because it's close to my office. Every visit has been a positive experience. In particular, my service advisor, Paul Sanhaphakd, is the best. He has worked me in with last minute problems a couple of times, and always arranged for very fair treatment in determining if a repair is going to be covered by warranty or not. The service department gets me in and out very quickly...often within the same day. I have an extended warranty, and have been in for a few regularly scheduled maintenance trips, which have always been smooth. I have been able to drop off quickly in the mornings, Paul checks in with me during the day on the status of the maintenance and target pickup time, and the car has always been ready when I arrived to get it. They handle people fairly quickly in the Service area, even with a pretty high volume of customers coming through. I've never waited more than 20 minutes during drop-off or pickup, and generally less time. I've had a couple of minor issues with stereo system, trunk lighting, etc, and the service department has corrected these problems at no charge. I recommend them highly. More

Beverly Hills BMW cannot accept lease returns if you did not purchase your BMW from them. Mark D., the manager stated they simply do not have the space for any more lease returns unless you got your car fr not purchase your BMW from them. Mark D., the manager stated they simply do not have the space for any more lease returns unless you got your car from them originally. Why - after receiving 7 years of exceptional service over 2 great cars does BMW Bev Hills have to go against the grain of a nationwide program that boasts #1 customer service across all of its dealers? Maybe, in true Beverly Hills fashion, if you're not part of the inner circle your xxxx just stinks. Thanks for setting me straight, Mark - you just lost a sale. More

Just had the first service on my 2007 550i leased in April 2006 (via Neda - great sales experience by the way) I had some minor issues with the car in terms of transmission smoothness, etc. and everyth April 2006 (via Neda - great sales experience by the way) I had some minor issues with the car in terms of transmission smoothness, etc. and everything was taken care of perfectly. Can't recommend them highly enough. While it does get crowded now, thing will be better in a while as they are going to be constructing a new facility with much more space for the service drive, etc. More

I have always had great experience in both service and sales from Beverly Hills BMW, and presently own two 5-series cars, both of which get serviced at this location.<br><br> It is important to make an a sales from Beverly Hills BMW, and presently own two 5-series cars, both of which get serviced at this location.<br><br> It is important to make an appiontment for service, as this place often gets overloaded due to the high number of BMWs in the Beverly Hills area. From what I have seen, many of the customers waiting on the service drive are often impatient and/or rude. Nastiness does not get you better service. BMW (especially in Beverly Hills) drivers seem to think they are "special" and demand immediate satisfaction. That isnot always possible.<br><br>I think BH BMW is doing a great job with the constraints they are working under, and hopefully they will get the new and expanded facilities they need. More

website offered to set up appointments on-line. after a few days, i hadn't heard back for a confirmation so i called. the woman who handled scheduling appointments didn't have me on the books and didn't few days, i hadn't heard back for a confirmation so i called. the woman who handled scheduling appointments didn't have me on the books and didn't even know BHBMW offered on-line appointments. that ticked me off. <br><br>they were also a bit of a pain in terms of trying to set up a time for me to drop off- weren't very understanding that i needed to be at work at a reasonable hour. <br><br>now that i live back in OC, i can take it to my favorite independent shop (autowerkes in HB), who does great work at a reasonable price, and will pick up and deliver the car for free. More