Beyer Kia Falls Church

Excellent Service on my Kia Had to bring my Kia Forte in for service on the brakes and headlights. Kia gave me a same day appointment. David at the Kia service desk estimated t Had to bring my Kia Forte in for service on the brakes and headlights. Kia gave me a same day appointment. David at the Kia service desk estimated the repair would take 2 hours. However, they were able to complete the repairs in just over an hour, which I really appreciated. It was pricey, but I was very pleased with the service and efficiency of David and the Kia service team. More

Outstanding service on my Stinger! David and the service team did a great job, very efficient and courteous! Sorento service lead by Rachel was also outstanding! Barry team did a great job, very efficient and courteous! Sorento service lead by Rachel was also outstanding! Barry More

Straightforward, positive buying experience I had a positive experience buying a new Kia Sorento at Beyer. I knew the vehicle I wanted. They did not have it in inventory, but said they could s I had a positive experience buying a new Kia Sorento at Beyer. I knew the vehicle I wanted. They did not have it in inventory, but said they could source it. We negotiated on price - had one exchange with the manager, who came back with what I asked for and thought was a fair price. They explained the financing options to me transparently, and ended up using my own financing as that worked out better. They managed to source the car from another area dealership within minutes, and had it onsite within a couple of hours. I had to go home, but they paid for an Uber to pick me back up to get the car when it arrived. The whole process was straightforward, particularly compared to another area Kia dealership I had visited the day prior that had used every frustrating car sales tactic in the book. The Beyer team gave me a much better deal - better price, better financing solution - and much more honest service. I visited 4 DC/VA/MD area dealerships during my process, and Beyer was by far the best. More

Oil change and tire rotation Went in for regular maintenance, and left with Alignment. I didn't have to agree to additional service, but decided not to prolong issue that might g Went in for regular maintenance, and left with Alignment. I didn't have to agree to additional service, but decided not to prolong issue that might get worse. They did provide a loaner for the duration of being without my vehicle (you must call ahead to secure loaner). More

Horrible Went to purchase a new car these guys were horrible. Busy office cluttered on a crowded highway. They have no time to deal with customers. Rude salesm Went to purchase a new car these guys were horrible. Busy office cluttered on a crowded highway. They have no time to deal with customers. Rude salesmen-ship. Some of their new cars look used More

Used Car Experience I went to buy a used car from Beyer Kia and the salesman didn't know anything about the car really. I did buy the car because they had exactly what I I went to buy a used car from Beyer Kia and the salesman didn't know anything about the car really. I did buy the car because they had exactly what I was looking for but if you can find the car you're looking for elsewhere, I would never go to this dealer willingly. I certainly will not be back. Not only did the salesman know nothing about the car, it was not a KIA so I wasn't expecting too much from them but still, afterward, the first finance manager I dealt with accused me of not understanding how a loan worked. I won't go into the details but he was actually misunderstanding some critical components of how financing works which is a big red flag for a finance manager. I came back in the next day and worked with a different finance manager (the finance manager at their sister dealership across the street - Don Beyer Volvo of Falls Church, I believe) and as I was trying to pull a form up for him on my phone, he not so kindly told me that I was not prepared and to get out of his office. He then left without saying anything. So not only was he incredibly unhelpful but he was then just mean. Had I known how this dealership dealt with people, I never would've come in. I'd happily wait as long as it takes (if possible) to find the car you want from anyone else. They managed to turn what should be an exciting experience, buying a car, into an endless display of ignorance, rudeness, and lack of human decency. More

Professional and Helpful Service Staff I had some bad experiences with CarMax repairs. Gave up on them and brought my 2009 Kia Rio5 to Beyer Kia. They uncovered the mistakes made and fixed I had some bad experiences with CarMax repairs. Gave up on them and brought my 2009 Kia Rio5 to Beyer Kia. They uncovered the mistakes made and fixed the problems, using genuine Kia parts. The Service Rep was extremely helpful, keeping me informed of their progress. Bringing my car here from now on! More

Excellent work, not delivered as promised The work, I was told, would take an hour and a half. I came back in two and then waiting another hour and a half. Turns out staff had 401k meetings th The work, I was told, would take an hour and a half. I came back in two and then waiting another hour and a half. Turns out staff had 401k meetings that everyone attended. Beyer should have known who was working and when. Perhaps not have appointments that day More