Bical Auto Mall - Service Center

I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just aft having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just after a week... I get a phone asking if i want body work done to the car... I told the lady what body work this is a brand new car i just bought it... She says i got to call you back... she then tell me sir im just asking cause there is damage to your car... My driver never once saw a scratch as well as another driver who accompanied him to drive back with him.. I call the dealer service manager after i was told he will call me back: he tells me first the scratch was under dirt then after I told him how could you tell from your office he tell me its noticable. My driver was never given a check in sheet no one ever went over the car with him... Yet they claim that my driver sign a check in sheet which they can't produce.... Shady business.... A dealership who wants to pass the buck for there mistake it sound like.... More

Their customer service and quality of service is pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant f pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant flush and got back my car without filling enough coolant in it. And another time, got the car with a dent in the hood and they did nothing to solve it. Customer Relationship manager is a 100% liar. Looks like he doesnt know the meaning of the term "Customer Relationship" More