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45 Reviews of Bical Auto Mall - Service Center
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July 29, 2012
My 2009 Cadillac CTS passenger seat started to smoke. Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with t Towed it to Kristal who kept the car for 2 weeks and wouldn't provide a loaner. After 2 weeks I was told that they couldnt find anything wrong with the car. On the way home from Kristal the car broke down and when I called Kenny he wasnted me to bring it in 4 days later. I was also told that the car was never test driven. I towed the car to Norh Bay Caddilac who on the first day found numerous problems due to an overheated seat cooler which caused the smoke. The repair authorization listed 3 pages of repairs, while Kristal said they found nothing wrong with the car. More
by abmalarm
Employees Worked With
KENNY
Helpful June 06, 2012
WAS IN FOR SERVICE WITH ANTHONY AND KENNY, THEY HAVE NO WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM WATING ROOM LIKE OTHER DEALERS THE PLACE IS FILTY NO INTERNET OR FLAT SCREENS, SO I WAIT IN SHOW ROOM, GUYS ARE FRIENDLY HENRY AND PHIL. I HEARD SOM DISTURBING CONVERSATION IN SHOWROOM SOME GUY TALKING DOWN TO WORKERS BEING VERY DISRESPECTFUL AND DEMEANING EMPLOYEES. SO I ASKED KENNY WHO HE WAS , I COULDN'T BELIVE HE WAS THE OWNER, FIRST HE LOOKS LIKE A PORTER, MEAN LOOK AND VERY ABUSIVE TO WORKERS, HOW DO THESE PEOPLE WORK THERE?? ALL I CAN SAY IS I WILL NEVER RETURN TO KRISTAL WE HAVE 2 CADILLAC'S AND 3 CHEVYS FROM THEM I WILL GO ELSEWHERE. I WILL ALSO CONTACT GM TO INFORM THEM OF HOW AN OWNER TREATS PEOPLE ITS AMAZING KRISTAL IS STILL IN BUISS. SORRY ANTHONY ITS 7 YEARS I HAVE BEEN DEALING WITH YOU More
by litjoejoe
Employees Worked With
anthony
May 12, 2011
This place is the worst!!!!!!!!!! DO NOT GO! They are over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when over priced and when I went to pick my car up - it had a huge scratch which they claim they did not do! My car did not have the noticable mark when I dropped it off! They messed up big time! You have been warned - go somewhere else for service! More
by SMDH
Employees Worked With
He knows who he is !
November 24, 2010
I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just aft having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just after a week... I get a phone asking if i want body work done to the car... I told the lady what body work this is a brand new car i just bought it... She says i got to call you back... she then tell me sir im just asking cause there is damage to your car... My driver never once saw a scratch as well as another driver who accompanied him to drive back with him.. I call the dealer service manager after i was told he will call me back: he tells me first the scratch was under dirt then after I told him how could you tell from your office he tell me its noticable. My driver was never given a check in sheet no one ever went over the car with him... Yet they claim that my driver sign a check in sheet which they can't produce.... Shady business.... A dealership who wants to pass the buck for there mistake it sound like.... More
by butterfrombk
Employees Worked With
Kenny
June 01, 2006
Their customer service and quality of service is pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant f pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant flush and got back my car without filling enough coolant in it. And another time, got the car with a dent in the hood and they did nothing to solve it. Customer Relationship manager is a 100% liar. Looks like he doesnt know the meaning of the term "Customer Relationship" More
by kr4056
Employees Worked With
Allan Sehas
