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Bical Auto Mall - Service Center

Brooklyn, NY

3.1
35 Lifetime Reviews Review Dealership

35 Reviews of Bical Auto Mall - Service Center

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March 21, 2020

"Excellent Service "

- delvallew

I want to take a moment and express my gratitude for the great care I received when I recently went to Bical auto Service. The whole experience was as pleasant as an experience like this could be thanks to "Alicia Carson" my service advisor and "Frank" the technician who is knowledgeable servicing my Buick Encore. . I often feel that your customer service is the best! I’ll be sure to think of you first for any future repair and service needs. Thanks again, William Delvalle

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Carson Service Advisor and "Frank' Technician
Mar 22, 2020 -

Bical Auto Mall responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Bical Auto Mall Team

January 25, 2020

"The customer service and staffing needs major..."

- ShanelleK

The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, and didn't seem to have an interest in my concerns. I wasn't even greeted upon entering and it was my first time there. I had my car towed there because of proximity. I needed help on how to go about getting it fixed because it wasn't starting up. At first, they declined me because I didn't have an appointment. How can I schedule an appointment for a xxxx emergency? Then, the sales rep Alicia spoke to the manager to see if he can fit me in. They told me my car wouldn't be seen until after New Years (brought it in on December 27th). I had to quickly make a decision on whether I wanted the service done or not. Alicia told me if I decided not to have the service done, I would have to quickly call other dealerships to see if they would take my car in. Unbelievable! She also told me I would have to call for another tow truck to get it before Toys R Us tow my vehicle. The staffing needs to be fired, one of the employees (possibly mechanic) stole my brand new spare tire in my trunk and replaced it with an old used tired. I noticed after I left the auto mall and opened my trunk. My trunk wasn't how I left it, I knew someone was in it because there was oil residue left behind. Also, my trunk was more organized than how I originally left it. There shouldn't have been anyone in my trunk because my car was just there to get the diesel gas emptied out. When I spoke to the manager about it, he took a look at my trunk along with Alicia and quickly dismissed me. He brushed me off, and made it seem as if I was lying. Then, after arguing with him, he told me to call the cops, make a report, have them investigate, do fingerprints and started walking off. I was so frustrated! He wasn't even trying to help me! I've never experienced anything like this before! This was my worst experience ever with an dealership. Thanks to this dealership, I now know I have to take before and after pictures of my car before I leave. There's a reason why the ratings are so low, Bical Auto Mall is untrustworthy! DO NOT WASTE YOUR MONEY HERE!

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Recommend Dealer
No
Employees Worked With
Alicia
Feb 11, 2020 -

Bical Auto Mall responded

Your vehicle was towed due to the fact Diesel fuel was used in a Gas engine vehicle, We had no reason to access your trunk to complete repairs. Bical Auto Mall Team

Feb 11, 2020 -

ShanelleK responded

Yes, I know why my car was there. I also know how I left things in my trunk and one of your employees was in it! As soon as I opened my trunk after I left the dealership, I noticed the difference immediately! I returned to the shop within an hour. There was oil residue left in trunk, and my new spare tire was definitely replaced with an used one. When I asked Alicia about the mechanic who worked on my car, he told her if he was in the trunk it was to charge the battery which made absolutely no sense. My only regret is that I didn’t spend my money elsewhere. I’m so disgusted with this company!

January 01, 2020

"VERY DISSATIFIED WITH SERVICE DEPT"

- mikensmith

I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE WOULD CONTACT ME WHEN THE REPLACEMENT TIRE CAME IN. I SET UP AN APPOINTMENT AT 8AM TO HAVE THE TIRE REPLACED. AT 930, ELICIA TOLD ME THE TIRE SENSOR WAS DEFECTIVE AND HAD TO BE REPLACED. IT WAS WORKING PROPERLY WHEN I BROUGHT THE CAR IN. AT 1030 SHE TOLD ME THE CAR WAS DONE. I CHECKED THE CAR AND FOUND THE WRONG TIRE WAS REPLACED, BROUGHT THE CAR BACK AND TOLD THEM TO PUT BACK THE THE CHANGED TIRE (RIGHT FRONT) AND REPLACE THE LEFT FRONT TIRE. AS I DROVE THE CAR HOME, THE LEFT FRONT TIRE WAS LOSING AIR. IT WAS A BAD TIRE VALVE, AND BICAL WOULD REPLACE SAME FOR $18. I TOOK THE CAR TO A LOCAL TIRE SHOP, HAD THE VALVE REPLACED UNDER WARRANTY AND I HAD THE OIRGINAL TIRE PUT BACK ON THE RIGHT FRONT. I WILL NOT USE THIS DEALER AGAIN.

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Recommend Dealer
No
Employees Worked With
ELICIA
Jan 17, 2020 -

Bical Auto Mall responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 05, 2019

"Went I for inspection left with a 2020 new car. Charlie..."

- gamblingnana

Went I for inspection left with a 2020 new car. Charlie Albanese walked me thru the lease process with minimum effort. It was a pleasure

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Recommend Dealer
Yes
Employees Worked With
Dec 09, 2019 -

Bical Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Bical Auto Mall Team

November 11, 2019

"Mr Albanase a very professional salesperson."

- rozierbud1

Had a very bad experience with a Chevy Trax from but it was all better , I was put into a Buick encore that good so far. thanks to Mr. Charlie Albanese

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Harringiston Deceased)
Nov 11, 2019 -

Bical Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Bical Auto Mall Team

September 05, 2019

"Leasing a 2019 caddy "

- Salemilio

Great, everyone is very knowledgeable about the vehicle and courteous. I have called a few time needing assistance with programming the DIC and everyone was very helpful The waiting area is clean and comfortable

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Recommend Dealer
Yes
Employees Worked With
Sep 09, 2019 -

Bical Auto Mall responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Regards, The Bical Auto Mall Team

August 01, 2019

"do not recommend"

- pf122

Poorly explained financing. Refused to breakdown the GN financing charges or even tell me the loan rate until after I purchased, which is totally ridiculous. The paint on the door is already chipping.

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Recommend Dealer
No
Employees Worked With
Aug 06, 2019 -

Bical Auto Mall responded

We appreciate you sharing your experience with our dealership. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Regards, The Bical Auto Mall Team

May 29, 2019

"Here 3 hours & no one worked on my car ye ."

- Cleo41

So I set up a 9:30 appointment... here it is 12:45 and nobody started workn on my car as of yet .. this is just ridiculous. .. no one never called to tell me this .. this is poor customer service at it's best. Why set an appointment for a certain t ..I'm time then dont see me till afte 1 .. my last time coming here ..

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Recommend Dealer
No
Employees Worked With
Jun 18, 2019 -

Bical Auto Mall responded

Our goal is to provide quality customer service , we apologize for the delay, unfortunately sometimes unforeseen circumstances sometimes prevent us from from completing our appointments on time. Bical Auto Mall Mgt. Team

December 06, 2018

"Charlie for sales for Warren "

- Wking

I came in for service with engine light on and traction indicator on first my 2012 Cruze and left with a 2018 Cruze. Charlie senior has been selling me cars since I was about 20 years old. Always working great deals for me. Service has always been second to none.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Smitty
Dec 06, 2018 -

Bical Auto Mall responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, The Bical Auto Mall Team

September 08, 2018

"Love Love Love "

- NGordon26

I Love this place, the staff is amazing and the level of Hospitality is supurb. Thank You again Andrei & Matthew for you assistance!!! 👍🏽 Love my new Car

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave George, Matthew Favuzza
Sep 09, 2018 -

Bical Auto Mall responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Best, The Kristal Auto Mall Team

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