The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, and didn't seem to have an interest in my concerns. I wasn't even greeted upon entering and it was my first time there. I had my car towed there because of proximity. I needed help on how to go about getting it fixed because it wasn't starting up. At first, they declined me because I didn't have an appointment. How can I schedule an appointment for a xxxx emergency? Then, the sales rep Alicia spoke to the manager to see if he can fit me in. They told me my car wouldn't be seen until after New Years (brought it in on December 27th). I had to quickly make a decision on whether I wanted the service done or not. Alicia told me if I decided not to have the service done, I would have to quickly call other dealerships to see if they would take my car in. Unbelievable! She also told me I would have to call for another tow truck to get it before Toys R Us tow my vehicle. The staffing needs to be fired, one of the employees (possibly mechanic) stole my brand new spare tire in my trunk and replaced it with an old used tired. I noticed after I left the auto mall and opened my trunk. My trunk wasn't how I left it, I knew someone was in it because there was oil residue left behind. Also, my trunk was more organized than how I originally left it. There shouldn't have been anyone in my trunk because my car was just there to get the diesel gas emptied out. When I spoke to the manager about it, he took a look at my trunk along with Alicia and quickly dismissed me. He brushed me off, and made it seem as if I was lying. Then, after arguing with him, he told me to call the cops, make a report, have them investigate, do fingerprints and started walking off. I was so frustrated! He wasn't even trying to help me! I've never experienced anything like this before! This was my worst experience ever with an dealership. Thanks to this dealership, I now know I have to take before and after pictures of my car before I leave. There's a reason why the ratings are so low, Bical Auto Mall is untrustworthy! DO NOT WASTE YOUR MONEY HERE!