Big M Chevrolet - Service Center

I bought this truck from Big M and was promised $9. 99 oil changes for as long as I owned the vehicle and kept the GoBigM.com sticker in the back window. It's still there but oil changes are approximat 99 oil changes for as long as I owned the vehicle and kept the GoBigM.com sticker in the back window. It's still there but oil changes are approximately $15 because they are "forced" to add an environmental fee and sales tax. Big M is losing money on every oil change, charging the difference to advertising/marketing because I'm driving around with the sticker, presumably telling everyone what a great deal I got. Big M should eat the additional loss, adjust their price so it totals $9.99 to the customer and keep their word with me, their customer. Instead, I'm driving around and telling people how Big M doesn't keep their (contractual) word. It's a small thing but if a company can't do what they say on something small, I'm not going to trust them on something as large as a vehicle purchase. As I'm repeating this story multiple times to your potential future customers, I wonder if it was worth it. More

Very helpful in finding the perfect car for me would purchase again and recommend to anyone looking for a car purchase again and recommend to anyone looking for a car More

3rd time I’ve taken my truck to have the oil changed in it and it’s the 3rd time they’ve put the wrong oil in it. The first time they put 0W-20 in it, John said it was correct but even my oil cap says othe it and it’s the 3rd time they’ve put the wrong oil in it. The first time they put 0W-20 in it, John said it was correct but even my oil cap says otherwise. After having it for an hour the 2nd time they put 5w-30 in it. They took it back and after another hour they had corrected it. The third time after having it for 2 hours this time they managed to put 0W-20 in it again. John said everything was good and ready to go once again. More

It was a good experience they took care of my service quickly and efficiently so I was very pleased quickly and efficiently so I was very pleased More

The service department is amazing and Jon is always readyvto assist. He goes above and beyond to make sure things are completed correctly. readyvto assist. He goes above and beyond to make sure things are completed correctly. More

We have a couple local dealerships here in town. And BIG M has the best service from the others. And BIG M has the best service from the others. More

They give great service at a great price. I like how nice the techs are and the suggestions for service I like how nice the techs are and the suggestions for service More

Always receive exceptional customer service from John in the service department. He always explains what was done to my vehicle and what is needed after my service. the service department. He always explains what was done to my vehicle and what is needed after my service. More

They were good. The only thing they lost my tire nut changer. It was too expensive but the guy at the desk was awsome. The only thing they lost my tire nut changer. It was too expensive but the guy at the desk was awsome. More

As always, a great service department with great value. I've never had an issue coming here! I've never had an issue coming here! More