TRACY SMITH
TRACY SMITH at Big M Chevrolet

TRACY SMITH

Service Manager

Big M Chevrolet

704 N. Dixie Blvd
Radcliff, KY 40160

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4.5
61 Reviews
4.5

61 Reviews

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61 Reviews of TRACY SMITH

August 24, 2026

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Employee Rating

Very fast service they got me in and out, very timely best I've seen in awhile. More

by TerryPatterson2020
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

August 23, 2026

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Great customer service! She was very knowledgeable and kept me informed the entire time of my visit More

by tmorrow0001
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

Aug 23, 2026

Big M Chevrolet responded

Your mention of being kept informed during your Chevrolet Tahoe service highlights the clear communication our team strives for. Knowing you found our team knowledgeable and attentive means a lot to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

August 14, 2026

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Great service and fast turnaround around . .. highly recommended .. 😬😬😬😬😬😬😬 happy with John, great asset to your company More

by pamela13
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean , John

Aug 14, 2026

Big M Chevrolet responded

Your praise for our fast turnaround and service on your Chevrolet Silverado 1500 LD highlights our service department’s dedication to efficiency. Knowing that our service advisor met your expectations means a lot to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

August 13, 2026

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As a senior, I'm particular about who I give my business referrals to. Service was the most important area when buying a car. I wasn't dissatisfied with any of their services. They were professional and kno More

by charlzebh
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2026

Big M Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Big M Chevrolet. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

June 30, 2026

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It was great, but I felt really pressured to do this survey. The service was fast and easy. More

by workman.chris
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

June 29, 2026

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Awesome job good customer service great attitude always helpful in this place ect, ect , ect More

by seangoarmy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

June 26, 2026

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Sidney was great and very thoughtful. She took care of all my service needs and addressed them as convenient for me as possible. The service manager also introduced himself to ensure I wa More

by godogs14
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

June 24, 2026

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Employee Rating

Customer service was great, John as always parts are getting hard to get in a timely fashion More

by jonesrcme
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

June 22, 2026

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Employee Rating

Great speedy and courteous service! Very accommodating and reasonably priced. They will continue to have my business. More

by scottblairdvm
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

June 22, 2026

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Employee Rating

Highly recommend Big M service. They above and beyond to assist with any need or problem. Normally service is where a dealership lacks, this is not the case for Big M. I would say t More

by brandonthompson1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

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