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TRACY SMITH
TRACY SMITH at Big M Chevrolet

TRACY SMITH

Service Manager

Big M Chevrolet

704 N. Dixie Blvd
Radcliff, KY 40160

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4.6
74 Reviews
4.6

74 Reviews

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74 Reviews of TRACY SMITH

October 21, 2026

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Employee Rating

I think they need to have communication with the customers and not ignoring them and bot answering their phone. They also need to tell the customers the truth about the work being done More

by Lacy.compton77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler in service

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October 19, 2026

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Employee Rating

Big M was professional and quick. They took care of our oil change and tire rotation More

by curry3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

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Oct 19, 2026

Big M Chevrolet responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

October 15, 2026

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Employee Rating

Appointment is always on time and work preform is always quality work. Service manager goes out of his way to make every visit special. More

by wieberbutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean , John Whelan done an outstanding job

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Oct 15, 2026

Big M Chevrolet responded

Your mention of our service manager going out of his way to make every visit special really highlights our focus on personalized service. Knowing that your service appointments are consistently punctual and that your Silverado 3500 receives quality workmanship means a lot to our team. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

October 10, 2026

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Employee Rating

The service advisors were very pleasant. They answered all my questions I had when I asked them. More

by hicks0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2026

Big M Chevrolet responded

Clear and friendly communication is at the core of our service department’s approach. Knowing that our advisors answered all your questions during the service on your Chevrolet Silverado 1500 and made your visit pleasant means a lot to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

October 08, 2026

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Thank you for getting me in so fast and completing the vehicle service timely. Thanks More

by john.schave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

Print
Oct 08, 2026

Big M Chevrolet responded

We’re glad our team could schedule you quickly and complete the service on your GMC Sierra 2500 promptly. Knowing that you appreciated the fast turnaround means a lot to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

October 07, 2026

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Employee Rating

They're big and dealership in Radcliff has been absolutely amazing they help me out as much as I can and they got me a car and I greatly appreciate it it was definitely a needed to be thing when I More

by jonesdillon940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Dunn, Steven Logsdon, Trey Russell, Sidney Dean

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Oct 07, 2026

Big M Chevrolet responded

Knowing that the service on your Chevrolet Trailblazer met your needs is rewarding. Steven was glad to guide you through the process and ensure everything went smoothly. Your kind words and five-star rating mean a great deal to our service team. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

October 05, 2026

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Employee Rating

It was handled in the most professional manner and the workmanship was excellent, i would recommend you to anyone, John Whelen is a gem thank you More

by Pbohanon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Whelan

Print
Oct 05, 2026

Big M Chevrolet responded

Your recognition of our team’s professionalism and quality work truly resonates with us. It’s wonderful to know a member of our service department made such a positive impression. Knowing you’d recommend the service on your Chevrolet Tahoe means a great deal to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

September 28, 2026

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Employee Rating

Great service review and work done on request. Would like to have finished a part of repair & replace lift gate pump & module, but price to high. Maybe later? More

by lewispriddy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 29, 2026

Big M Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

September 21, 2026

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Employee Rating

Attentive to what the customer needs and wants are. Take the steps to ensure all their work is quality. More

by Sjburzlaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

Print
Sep 21, 2026

Big M Chevrolet responded

Attentiveness and a commitment to quality are at the core of how our service department operates. Hearing that we met your needs and delivered quality service on your Chevrolet Traverse means a lot to us. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

September 05, 2026

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Employee Rating

They were nice and got me in quickly and they helped me out in a tricky situation More

by nexus.bygone-9f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Dean

Print
Sep 05, 2026

Big M Chevrolet responded

Prompt scheduling and dedicated support are at the heart of how our service department operates. Knowing that you felt accommodated quickly and supported through that tricky situation with your Chevrolet Silverado 1500 is truly rewarding. Justin Collins General Manager 270-600-3345 Justin@gobigm.com

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