Big Star Cadillac

My experience was rocky, but in the end the dealership made it right. My purchase was originally for a 2013 ATS which was placed by Mike Rideaux my salesman on May 27th 2013. I received a call from the de made it right. My purchase was originally for a 2013 ATS which was placed by Mike Rideaux my salesman on May 27th 2013. I received a call from the dealership and was instructed the cut off for the 2013 is over and they would now have to order a 2014 ATS. The second order was placed June 3rd 2013 by Jay Joslyn. I was told that it would be 6 to 8 weeks until my order should arrive. I was then not told that Mike Rideaux, my salesman had left Ron Carter Cadillac and would no longer be my salesman. I had to call in and then was transferred to Jay Joslyn, general sales manager, and told he would be handling it and he would get me with another salesman. I was later given George Clark as my salesman. The first week of August I called in to see if I could get the order number because my Sister works for GM and wanted to research the order number to find out where my car was. On August 15th my Sister sent me a pdf file by email showing that the car had arrived to Ron Carter Cadillac on July 12th 2013, over a month ago. I then went to the dealership that day and sure enough after speaking with Jimmy Mauricio they had the car in the wear house all along and didn't even know it. How this happens I have no idea, dealerships are supposed to know their inventory. The worst thing was I was going to trade in my 1998 Mustang, which I was told they would give me $3,000 for and I could drive it since it was my only means of transportation and when my Caddy gets in bring it back and as long as it's in the same working condition I would receive $3,000 for it. I had asked if I could give it to them while waiting on my order but they stated they could not give me a loaner vehicle or a rental. I would have to wait till the vehicle came in and drive my Mustang in the meantime. Well, 8/1/13 my transmission and clutch go out on my Mustang. The repair cost me $1,900 to get fixed. I had to repair it since it was my only means of transportation. So now, I'm keeping the Mustang and have to come up with $3,000 more on top of the original $5,000 I was going to put down with the trade. This way it is still a total of $8,000 down. Had they notified me when my car came in on July 12th 2013 I would just have my Caddy and the original trade and cash down would have worked as planned. In stead, now this is a $5,000 mistake that Ron Carter Cadillac made for me. 8/15/2013 I received my car and was apologized to numerous times. The dealership has now made it right by receiving 2 free tanks of gas, and Jay Joslyn making my first $585.00 car payment and giving me the window tinting and pinstripes at no cost to me. I will still recommend this dealership to friends and family after they made it right in my eyes. I love the product, my 2014 Cadillac ATS 6 speed manual is awesome and I love it every time I get in it. Having a second vehicle ended up being nice too, I have my Mustang to go to work in and my Cadillac in the garage and taken out on my days off. I'm happy in the end and I realize we are all human and mistakes do happen. Thank you Ron Carter Cadillac for making it right. More

It was because of the reviews I read about Theresa that made me check out Ron Carter Cadillac. She was a consummate professional. The most important thing was that she listened to me. She has such an en made me check out Ron Carter Cadillac. She was a consummate professional. The most important thing was that she listened to me. She has such an energetic and fun personality that you couldn't help but want to be around her and work with her. Whatever I wanted, she was going to make it happen. Jimmy, her boss, was also extremely helpful throughout the process of my leasing a new car. I would absolutely recommend someone buying a Cadillac and would definitely send them down to Friendswood to see Theresa! More

Theresa Keel was our sales person she was extremely friendly and informative. will recommend family and friends for there next car purchase.at ron carter cadillac friendly and informative. will recommend family and friends for there next car purchase.at ron carter cadillac More

Upon coming to a car delearship at 23 years one can be skeptical if they will even get noticed. From the moment I walked in I was immediately greeted by George Clark. George instantly let me know that he skeptical if they will even get noticed. From the moment I walked in I was immediately greeted by George Clark. George instantly let me know that he was busy but wanted to be sure I was set up with someone ASAP which was when he introduced me to Heidi Walters From meeting Heidi she was all ears about what I was interested in and looking for. She found me a CTS Coupe to test drive within minutes. Took the car around the block, and instantly fell inlove like I knew I would. After telling her I was interested that night I told her specifically what I was looking for i.e. Color, options etc. She searched far and wide to find exactly what I wanted and instantly was able to make it happen. From that point on I was at the dealership for quite some time, but the whole staff made me feel right at home and did not make it an awkward long while. Upon completing my sale deal, They put me in the back with June, who among the other employees was top notch and personal. She listened understood what I wanted and also, made the transaction flawless and quick. More

Mark is very friendly and insightful to help us to purchase the first Cadillac ever. He is also very quick in responding my inquiries after the sales. I highly recommend him. purchase the first Cadillac ever. He is also very quick in responding my inquiries after the sales. I highly recommend him. More

Outstanding service! The atmosphere was warm, friendly, and professional. I was greeted by everyone, not only the salesperson, but the receptionist and other sales staff as well. It was a rewarding experi and professional. I was greeted by everyone, not only the salesperson, but the receptionist and other sales staff as well. It was a rewarding experience. I felt like my business was appreciated. Izzy Castillo is remarkable! I would recommend Ron Carter to everyone! More

This was a GREAT experience! No pressure sale. George and future car sales associate (trainee), Theresa, were both great. Financing experience was quick, easy and painless. and future car sales associate (trainee), Theresa, were both great. Financing experience was quick, easy and painless. More

After a disappointing visit at another Cadillac dealership, we spoke to Jimmy at Ron Carter Cadillac. He immediately gained our confidence & so we drove 25+ miles to get to Ron Carter Cadillac. W dealership, we spoke to Jimmy at Ron Carter Cadillac. He immediately gained our confidence & so we drove 25+ miles to get to Ron Carter Cadillac. We were greeted & made to feel comfortable by George. George led us to meet Jimmy, who was just as genuine and helpful. They both were ideal people to deal with. No pressure, just information in a very helpful manner. They made us feel as if they were here to help us and make it possible to find a car to suit our needs. George was wonderful about taking all the time we needed in checking out the features of the cars. Even to the extent of reviewing the features again after we made the purchase in spite of it being passed closing time! Jimmy, George & June, the financial manager, were more than happy to answer any of our many questions. A truly friendly & helpful staff that made our shopping a very pleasant experience! We look forward to dealing with them in the future as well, More

George went to extraordinary efforts to be sure I got the car and deal I wanted. He was quick and thorough and very pleasant to deal with. I am very happy with my purchase and expect a long relationship wi car and deal I wanted. He was quick and thorough and very pleasant to deal with. I am very happy with my purchase and expect a long relationship with Ron Carter Cadillac! More

I had a wonderful experience. Everyone was curteous and helpful. My sales person was friendly and patient with me. She helped me find exactly what I wanted. Thanks for everything. helpful. My sales person was friendly and patient with me. She helped me find exactly what I wanted. Thanks for everything. More