Back

Big Star Cadillac

Friendswood, TX

4.8
3,479 Reviews
At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston, Friendswood, Pearland, League City, and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles, including the Cadillac Escalade, Cadillac LYRIQ, Cadillac OPTIQ, Cadillac XT5, Cadillac CT5, and Cadillac VISTIQ. UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell. Our online inventory is updated daily with competitive market-based pricing, available incentives, lease offers, and financing options, so you can shop with confidence from the comfort of your home. No games. No surprise ad-ons or hidden fees. Just straightforward pricing and a luxury buying experience built around trust. CADILLAC TO YOUR DOOR - LUXURY DELIVERED DIRECT TO YOU As Houston’s exclusive Cadillac To Your Door dealer, Big Star Cadillac brings the showroom experience directly to your home or office. With this premium concierge service, you can: -Schedule a no-obligation 24-hour test drive -Receive a guaranteed written trade appraisal -Complete your purchase or lease paperwork remotely -Have your new Cadillac delivered to your driveway all across Texas -Enjoy complimentary pick-up and delivery for eligible service visits You never have to visit the dealership unless you want to. We make the drive so you don’t have to. THE CADILLAC EXPERIENCE, REIMAGINED Whether you are shopping for a new Cadillac, exploring EV options like the LYRIQ, OPTIQ, VISTIQ, and Escalade IQ or searching for a meticulously inspected and reconditioned Certified Pre-Owned Cadillac or looking for tremendous savings with our Executive Cadillac Loaner Fleet, our Cadillac Certified Sales Professionals are dedicated to helping you find the perfect vehicle and the right lease or finance plan. Our commitment continues long after the sale with expert maintenance, genuine Cadillac parts, and white-glove service designed to protect your vehicle’s performance, safety, and long-term value. Why Houston Drivers Choose Big Star Cadillac: -Large selection of new and Cadillac Certified Pre-Owned Vehicles -Up-front, transparent pricing -Cadillac To Your Door concierge delivery and service -Beautiful, State-of-the-art Sales & Service Facility -Cadillac Mobile Service+ -Competitive lease and finance offers -Factory-trained service technicians -Convenient location on Gulf Freeway, just 2 minutes south of Beltway 8 VISIT BIG STAR CADILLAC IN HOUSTON Conveniently located in Clear Lake, Big Star Cadillac proudly serves Houston and surrounding communities with a modern luxury automotive experience centered on honesty, convenience, and exceptional customer care. Discover why more Houston drivers choose Big Star Cadillac for transparent pricing, premium service, and Cadillac luxury delivered right to their door.
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

Directions

By Type

Showing 3,479 reviews

May 14, 2026

To make an appointment is very easy and the service is awesome waiting time is also quick More

by firedude2936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 13, 2026

Angela Davis made the process easy and straightforward, she was very easy to work with and helped me find a bank to finance with. I thank Angela for helping me buy one of my dream cars. More

by adan2alvarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 13, 2026

Mark was, and still is, a tremendous sales agent. The process from initial phone contact through after sale support has been great. More

by Alan Nicholson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 08, 2026

The process was really easy and the employees were very helpful. The service they provide is great. More

by tluj2525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Paniagua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 06, 2026

Mark was exceptional from the moment he reached out to me about my inquiry. I was nervous throughout the process so he was attentive and accommodating in every way possible. Him and the dealer really went More

by jailenearlet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 02, 2026

Mario was the best! He wa very knowledgeable + accommodating! He has high integrity + was very patient while we selected the best vehicle for our family! We highly recom More

by tifftan321
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Paniagua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

May 01, 2026

I like my vehicle. I had an issue with charges, coverage, and financing. Mr. Ruben Cauton worked with me to resolve the issue. I appreciate both his response and assist More

by APOWUSU
Recommend Dealer
No
Employees Worked With
Ruben Cauton
May 06, 2026 -

Big Star Cadillac responded

Thank you for your business and for taking the time to provide feedback. We are here to provide a consistent and transparent sales process, and it appears that we have fallen short. We sincerely apologize for the lack of clarity and communication you experienced, as we strive to provide a consistent and transparent sales process for every guest. To ensure that customers have all purchase records at the time of purchase, a USB drive containing all signed documents is provided at the time of purchase. We have also emailed a fresh digital copy of all your files to you yesterday. Regarding your financing concerns, we would like to clarify that we do not have a policy against outside financing; However, we do accept same-day accept wire transfers, cashier's checks, and certified funds from any lender, though we offer in-house options for those seeking speedy delivery when outside funds are not immediately available. We are committed to resolving your additional questions regarding your down payment and the specific protection products listed on your agreement to ensure you receive the world-class service you deserve. Yesterday, two members of our management team had attempted to reach you at your number on file to discuss these details further; if you have still not connected with them, please feel free to call 281.819.4700 and ask to speak with me directly so I can address your concerns personally. Mike Pierce, General Manager.

April 11, 2026

Salesman Mark was great, especially at the outset. Proactive early on, giving me the info I requested and extra photos. Thought I had found my car, but communication soon suffered and management se More

by n/a
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2026 -

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. While we take all reviews seriously as they help us identify areas where we can improve our service and quality, your review did not include specific details about we could have done better with your visit. We would welcome understanding how we fell short so that we might have a chance to provide a more positive experience for guests in the future. Please contact me directly at mpierce@bigstarcadillac.com. Mike Pierce, General Manager.

April 10, 2026

I had a great experience working with Thomas Green. He was patient, informative, and truly focused on helping me find the right vehicle. He explained everything in detail and made the process smooth. W More

by alethear
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2026 -

Big Star Cadillac responded

Thank you for your business and for sharing your experience. We are honored.

April 07, 2026

Best car buying experience ever. I recommend this team. It was so good we purchased two vehicles in less than 24 hours. More

by Lance and Vickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Apr 08, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating and multiple vehicle purchase means a lot to the Big Star Team. We look forward to serving you again soon.

1
...