Mark Mauricio

Mauricio made the purchase of our Escalade an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us infor experience from start to finish. He was professional, knowledgeable, and genuinely cared about making sure everything went smoothly. He kept us informed throughout the entire process, answered all of our questions, and made what could have been a stressful purchase incredibly easy. His honesty, attention to detail, and exceptional customer service truly set him apart. We couldn’t be happier with our new Escalade and highly recommend Mauricio to anyone looking for a seamless, first-class vehicle buying experience. Thank you, Mauricio! More

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This is the second vehicle purchased from this dealership. Efficient and professional service makes the difference. dealership. Efficient and professional service makes the difference. More

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Mark was extremely helpful and understanding, especially since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg since my purchase was happening from out of State! I would do business with Mark and Big Star Cadillac any time! Highly recommend them both! - Greg Smith More

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This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some tim Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market. More

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Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it! service.Easy process to buy my dream car, Love it! More

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As soon as we walked in we had the salesman greet us and were ready to help out with what we were looking for! were ready to help out with what we were looking for! More

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Mark was responsive, courteous, and accurate. What else does one need or expect from salespeople? What else does one need or expect from salespeople? More

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Mark was, and still is, a tremendous sales agent. The process from initial phone contact through after sale support has been great. The process from initial phone contact through after sale support has been great. More

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Mark was exceptional from the moment he reached out to me about my inquiry. I was nervous throughout the process so he was attentive and accommodating in every way possible. Him and the dealer really went about my inquiry. I was nervous throughout the process so he was attentive and accommodating in every way possible. Him and the dealer really went above and beyond to make this experience unforgettable and for that i’m forever grateful. They have my loyalty for life! More

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Salesman Mark was great, especially at the outset. Proactive early on, giving me the info I requested and extra photos. Thought I had found my car, but communication soon suffered and management se Proactive early on, giving me the info I requested and extra photos. Thought I had found my car, but communication soon suffered and management seemed to be the issue. Insisted on a warranty that included oil changes - for an electric vehicle! More egregious, they insisted on shipping the car themselves, charging 75% more than a shipping quote I had in hand, with some nonsense that it had to go through a major city - two hours away. I dealt with a dozen dealerships and a lot of xx in the last month - this was possibly the silliest. More

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