Big Star Cadillac - Service Center

My representative is very nice Actually, I don’t have an appointment but he take care of me. Great way I really appreciate. Thank you so much. appointment but he take care of me. Great way I really appreciate. Thank you so much. More

Terrible customer service every time. So disappointing. This will be my 4th encounter with service where they just couldn’t execute the task. This dealership needs major leadership traini So disappointing. This will be my 4th encounter with service where they just couldn’t execute the task. This dealership needs major leadership training. More

Better timely communication on status. 1/2 hour est by tech became 2 1/2 with no update. 1/2 hour est by tech became 2 1/2 with no update. More

I’ve always had the best service here in a timely manner. My car is always returned spotless and better than when it came in. My car is always returned spotless and better than when it came in. More

Big Star Cadillac always gives me 5star service from taking care of my vehicle to giving me a ride home and back to the dealership to pick up car when it’s ready. They go above and beyond to making sure taking care of my vehicle to giving me a ride home and back to the dealership to pick up car when it’s ready. They go above and beyond to making sure I am taking care of. More

The car service and the customer service is excellent. I car issues are always solved!!! I car issues are always solved!!! More

Bobby was fine, the work was fine, no complaints on those scores. However, you guys are overpriced. I knew it was somewhat more than an independent dealer would have charged, but then when you added in the scores. However, you guys are overpriced. I knew it was somewhat more than an independent dealer would have charged, but then when you added in the "parts" (the rather obvious antifreeze and oil for the flushes I had done, which I had incorrectly assumed were in your estimate), it was significantly more. So when I considered who to do the shocks and brakes which your guys correctly identified, I checked my independent dealer, and he was almost $1000 less, plus having a 3 year versus 1 year guarantee. Thus I went with them rather than you for the followup shock and brake work. So 5 star result for the work done, but not so impressive for the pricing. More

I did not have any issues with the dealership, I had to leave my vehicle overnight to get an approval to replace a tire (under a replacement policy) with a nail in it. leave my vehicle overnight to get an approval to replace a tire (under a replacement policy) with a nail in it. More

The dealership was very clean, the techs, both behide the counter and the ones working on my xt5 very nice and friendly. counter and the ones working on my xt5 very nice and friendly. More

Mr. Dial is an amazing employee. He is helpful and knowledgeable. As a company you are lucky to have him. knowledgeable. As a company you are lucky to have him. More