Mike Pierce

⭐️⭐️⭐️⭐️⭐️ I want to give a big thank you to everyone at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over at Big Star Cadillac for once again taking care of me on the purchase of my new Cadillac. This is around my 5th vehicle I’ve purchased from them over the years, and there’s a reason I keep coming back. They always work hard to put together a great deal and make the entire process as smooth as possible. A special thank you to General Manager Mr. Mike, Sales Manager Mr. Iriam, and Ms. Lisa in Sales for the outstanding customer service. I really appreciate the time, effort, and personal attention they gave me throughout the entire process. Buying a new vehicle can sometimes be a headache, but they made everything easy from start to finish and made sure I was taken care of. After buying several vehicles from Big Star Cadillac, I can truly say they’ve earned my repeat business. It’s not just about making one sale — it’s about how you treat people and build relationships over the years, and that’s something I really appreciate about this dealership. If you’re looking for a new Cadillac, I highly recommend giving Big Star Cadillac a chance to earn your business. Thanks again to Mr. Mike, Mr. Iriam, Ms. Lisa, and the entire team for once again coming through for me. I absolutely love my new Cadillac and couldn’t be happier with the deal and the experience! More

Report | Print

Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make thi support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike! More

Report | Print

I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into t Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle. More

Report | Print

The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service. More

Report | Print

Big star Cadillac has always had exceptional customer service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to be apart of the big star Cadillac family and always look forward to my time at the dealership. More

Report | Print

Working with Mike Pierce was a genuinely enjoyable experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. No games, no pressure, just straightforward numbers and world-class service. He actually listened, and I walked away feeling confident in my decision. I trusted him enough to send my mom his way shortly after, and she had the same fantastic experience. More

Report | Print

Honest upfront pricing and world class service. All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston co All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston compares. More

Report | Print

Exceptional service and straight forward and transparent to our delivery process thanks again we will come back again to our delivery process thanks again we will come back again More

by markm7520 Verified Customer Verified Customer

Report | Print

A+ rating, from the welcoming entrance, customer service impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! More

by pawpawarmstrong Verified Customer Verified Customer

Report | Print

Was Not very impressed with this Dealership The dealers I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up ther I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up there three times to finish & finalize paperwork! Had my car in the service department twice problems were never addressed or resolved! The dealership needs serious help even the service department seem put out And wanted to complain to me about the dealership! Maybe it needs new leadership or management in service department! WILL NOT BE RETURNING THERE IS NO HELP TO BE FOUND THERE!!! More

by TOMHEARRING Verified Customer Verified Customer

Report | Print