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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,248 Reviews

1,248 Reviews of Big Star Cadillac - Service Center

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January 30, 2025

Bobby always provides great costumer service and explains service being provided. The new facility is very clean and has plenty of space. More

by rAndre713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 30, 2025

Professionalism at its best! Made a great decision working with this company. I will be recommending to friends and family! More

by MikeReyesJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 30, 2025

Always ready to help. Treats me like a long time customer, even though I am a first time Cadillac owner. Very responsive. More

by rgrhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. Welcome to the Big Star Cadillac Family!

January 28, 2025

I like the they are very helpful and nice have no problem no issues everything is okay More

by REDLINE210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Rodarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadllac.com

January 27, 2025

Bobby always provides Awesome service, Bryan goes above and beyond with concierge service was exceptional and Lori treats you with the most respect and kindness. More

by Deanna.swmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Terrible service not customer attentive failed to notify us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it More

by MARKMACHALA
Recommend Dealer
No
Employees Worked With
Albert Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Ramirez
Jan 27, 2025 -

Big Star Cadillac responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

January 27, 2025

Mr Bobby Miller gave me excepcional service very professional and helpful I will recommend this place to anyone I know More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

She was friendly, professional, and knowledgeable dressed business I have nothing else to say ok More

by S.MONT86838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

I had excellent service and i am truly grateful for the service and support i received. Great customer service! More

by YOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

Excellent one word says it all No need to continue writing the word is enough More

by Edwardmcanche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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