Big Star Cadillac - Service Center

Bobby is always very helpful. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. He responds quickly to all of my concerns. I always have an excellent experience at Big Star. More

We dropped off our vehicle with issues that would need investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to cal investigation, before proceeding. Our expectation was that we would hear back that afternoon, or possibly the following morning. I finally had to call back on the 3rd day to follow-up myself. One of our service items was to have the sunscreen (the covers the sunroof) replaced. When we arrived to pickup the car, there were dirty handprints all over the new sunscreen. Many handprints, and very obvious. Ainsley went out with some cleaner, intending to tidy it up herself, only to realize that the task was bigger than that, and it needed to go back into service. With all we had done, the bill totaled over $3.3k. A discount was applied to one of the service items (transmission flush) but it sure felt like the overall discount, on the total bill, could have been more. More

These guys were Great! I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Ca I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Caine More

Jose we quick to communicate and kept me updated through out the repair of my vehicle. out the repair of my vehicle. More

Big Star cadillac offers great customer service. My service provider Ainsley always get the job done for me . My service provider Ainsley always get the job done for me . More

This dealership gave me a great experience due to the customer service i had received customer service i had received More

I found the service consultants to be under staffed. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. We received no updates on progress of our vehicle. I called to inquire on when our car would be ready. I received no call back after two inquiries. More

As always the service was done in a timely manner and Ainsley was very polite and helpful. Ainsley was very polite and helpful. More

Ainsley has always taken my concerns seriously and made sure that I was getting the service request needed for my car at a time convenient to me. sure that I was getting the service request needed for my car at a time convenient to me. More

Bobby was exceptional as always. He does the best he can, with the information provided to him. He does the best he can, with the information provided to him. More