Daniel Wood

Shout out to Bobby in Service in Webster. he was awesome taking care of my SUV he was awesome taking care of my SUV More

by sailing007 Verified Customer Verified Customer

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Mark Mauricio was amazing and an absolute pleasure to work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is work with!! His kindness, hospitality, and attention was unmatched! If we could give him more than a 5 star review, we would!!! Big Star Cadillac is lucky to have him! We will absolutely buy our next Cadillac from him! More

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AFFILIATE: KEVIN SONNIER, KELLY WILSON, WIEM MICHELLE HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was mean HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was meant to be a brand new luxury vehicle from a prestigious car brand. It's important to note my background—I am a refugee who has endured many hardships to reach where I am today. I'm grateful to be in a position where I can fulfill my lifelong dream of purchasing a car. My english is not great, so I have my daughter help me translate. I wish to share my story to prevent others from falling into the same trap and buying a car from these unscrupulous individuals. After having the car for a week, I noticed a defect: the left side of the bumper protruded from the quarter panel, unlike the other side. I have included images to this post. The last photo shows the right side, which is how it is normally supposed to be like. Whether or not the dealership was aware of this factory defect, they still sold the car. When I brought it to their attention, they refused to apologize or attempt to rectify the situation. Understandably, I was upset. When one spends more than $110k on a product, they expect both the product itself and the service to be of high quality. Unfortunately, the staff at Big Star Cadillac showed no shame in disrespecting their customers and avoiding any direct confrontation. Upon discovering the defect, I scheduled an appointment with the dealership, driving nearly an hour to Friendswood where it's located. However, I was denied a meeting with the General Sales Manager, Kevin Sonnier. Instead, I had to communicate through a receptionist who relayed a short note to the manager. Subsequently, a sales manager named Kelly Wilson approached me. It was evident that Kevin did not wish to meet with me. I made three attempts to visit this dealership to address the issue, resulting in over 200 miles of gas, tolls, and wasted time dealing with unhelpful staff. Kelly Wilson's response was dismissive. He repeatedly advised me to return home and wait for them to contact me after consulting with the factory. However, I received no such call. When I followed up, I was met with excuses, and Kelly brushed off my concerns, claiming the issue was normal and they couldn't do anything about it. For the past three weeks, I've been trying to get a resolution from them, only to be met with generic responses denying any responsibility. I eventually contacted Daniel Wood, the Service Drive Manager, but found him unhelpful. It seemed like nobody wanted to take responsibility, as they kept redirecting me to different staff members, hoping I would give up. Lastly, I want to address Wiem Michelle Head, who promised me floor mats and two years of service/maintenance. Before leaving the dealership, I inquired about the floor mats, and she assured me they had placed an order. However, I have yet to receive any updates, and Wiem Michelle is now avoiding my calls and messages. I later discovered that this promise wasn't included in the contract, but they failed to mention this earlier. As a non-English-speaking customer, I feel they took advantage of me and acted unethically to deceive me. In conclusion, my experience with Big Star Cadillac has been nothing short of disappointing and frustrating. I expected better treatment and service from a reputed dealership. However, the lack of accountability, dismissive attitudes, and broken promises have left me disillusioned. It's disheartening to see how language barriers were exploited to take advantage of me and others in similar situations. No one should have to endure such mistreatment, especially when making significant investments. I am still pursuing this matter. I have contacted the factory directly and await their response. As for the staff members, I will be making sure to contact Cadillac representatives and General Motors Headquarters about all of this. More

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It was a great experience. They got me in and out really quick, nice professional environment a great inventory and selection of vehicle. They got me in and out really quick, nice professional environment a great inventory and selection of vehicle. More

by BERNARDBAILEYIII Verified Customer Verified Customer

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Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pleased with the result so far. More

by john.kirkpatrick Verified Customer Verified Customer

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These guys were Great! I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Ca I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Caine More

by HUMBRDLADY Verified Customer Verified Customer

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Big Star cadillac offers great customer service. My service provider Ainsley always get the job done for me . My service provider Ainsley always get the job done for me . More

by miss.sims100 Verified Customer Verified Customer

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The experience was amazing, very helpful and my car was beautiful, will come again for sure beautiful, will come again for sure More

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The sales force did an exceptional job especially Mr Phillip Connor our sales specialist. He was helpful, courteous and a pleasure to work with. Service also took care of warranty issues with our XT 6. Phillip Connor our sales specialist. He was helpful, courteous and a pleasure to work with. Service also took care of warranty issues with our XT 6. Thanks for a great job. More

by W Wayne Hodge Verified Customer Verified Customer

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Jeff Dial was excellent & vary helpful with my vehicle, maintenance and repairs. He always takes care of me. maintenance and repairs. He always takes care of me. More

by jnthibodeaux Verified Customer Verified Customer

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