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Big Star Cadillac - Service Center

Friendswood, TX

4.7
1,265 Reviews
Call Service Center (281) 819-4641

1,265 Reviews of Big Star Cadillac - Service Center

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October 25, 2023

The service manager was great with communication and feedback. I was able to ask some opinions on work required and get solid feedback More

by CSLP2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBritney zzNorman, zzJeff zzDial
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Oct 26, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 25, 2023

service was prompt and timely. I was in and out within an hour to get my annual state inspection More

by BAFICOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional experience for you. We are honored that you chose Big Star Cadillac! Please send me a message so that we can learn what we could have done to earn a 5-Star review. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

October 24, 2023

Staff was very accommodating and polite. The service was very timely. My attendant was very helpful. More

by DVB0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 23, 2023

Great work on getting us finaced no challenge was to hard to get the deal completed. More

by MICHAELDARDENJR06@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzFrederick zzMcGrew
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Oct 24, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 23, 2023

very friendly and helpful the dealership was clean and they were very prompt and efficient More

by MARILYNTENHAAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 23, 2023

The experience was something new for me I haven’t purchased a car in 16 years. More

by chi_town7374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPhillip zzConnor
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 23, 2023

everything was great thank you! have been coming here for years and would change to any other service department. More

by MARICELA.PAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial
Report | Print
Oct 24, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 23, 2023

Ainsley provided timely communication and provided excellent service. She made sure I had my car back at the time I needed. More

by BGCOVINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPhillip zzConnor
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 23, 2023

This dealership has the best sales rep Phillip Conner and the best service advisor Ainsley More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzRaven zzRasberry
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 22, 2023

Jeff always take care of me! He is very professional each time I go in. More

by VICKILYN413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Report | Print
Oct 23, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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