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Big Star Ford

Manvel, TX

4.2
751 Reviews

17717 South Fwy

Manvel, TX

77578

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751 Reviews of Big Star Ford

July 30, 2020

Terrible experience. Waste of my time Nothing but terrible experiences From this dealership from all ends. First, I had issues with my remote start not functioning. After about 6 months of More

by sbrown6971k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the exployees are listed
July 20, 2020

5 stars but I didn’t like how they had added their 5 stars but I didn’t like how they had added their protection plan to the car and kept it separate from The car price. It was added at the end of th More

by lptexastornado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
July 08, 2020

My salesman Derek, stayed on top of my needs as a truck shopper and made my buying a new 2020 F250 a fun and exciting event thank you Big Star Ford and Ford Motor Credit! More

by jeff.sandoz
Recommend Dealer
Yes
Employees Worked With
Ray, Derek Frank
June 30, 2020

Extremely helpful. Made the experience painless and easy. 5/5 stars would recommend to others looking to purchase. Exceptional service. Customer friendly. Very much appreciated. More

by BlaineM
Recommend Dealer
Yes
Employees Worked With
Jacques Davidson
June 10, 2020

Jarrod was very professional, respectful of my time limitations, very knowledgeable and also very courteous. Worked. Very hard on Getty me the deal i wanted. More

by Jallen 5012
Recommend Dealer
Yes
Employees Worked With
Jarrod McDaniel
June 09, 2020

Darryl was wonderful. We looked several places and he went above and beyond to get to deal done! He was responsive, knowledgeable and kind! We are so thankful. More

by Kindel422
Recommend Dealer
Yes
Employees Worked With
Darryl
June 09, 2020

They performed a recall incorrectly on my Fusion, but I didn't notice it till after two years later. Now they won't do anything to fix it and Ford won't do anything either. So if you have work done here More

by pyrojoe84
Recommend Dealer
No
Employees Worked With
Gregory Schultz
Jun 18, 2020 -

Big Star Ford responded

Dear sir, it has been 3 years since we worked on your vehicle. You now live in the Dallas area and just now are claiming it is fixed incorrectly. Excuse us, but we have no idea of what repairs may have been performed in the last 3 years. You have called us numerous times and we have even escalated this to Ford corporate. This late in the game and with the distance, it is impossible to do any good will. If you are in our area, please call Phil Chandler, our service Director, or email myself and we will look at it. Thank you. rlaw@bigstarford.com Rick Law General Manager

Jun 18, 2020 -

pyrojoe84 responded

I should not be expected to inspect your work after you've completed it. The issue is that the rear door latch was replaced under recall and now there's no child lock on it. I didn't start having kids in my car until after I had already moved away (not to Dallas) so I had no need to use it until relatively recently. I raised the issue only a few months after the 2-year warranty period as soon as I noticed the issue...not three years as you claim. I get that you can't guarantee there weren't some other repairs done to the vehicle and I don't live in Houston any more, but then why not offer to let me take it to a local dealer where I'm currently located to have them just check it for me? Or offer some other kind of solution? That would have been some possible "good will" you could have shown me. So please stop with the condescending tone and incorrect facts. Also, please tell Greg Schultz to watch his language with customers; it was not appreciated. Also, if you guys didn't do anything wrong, then why has the National Highway Traffic Safety Administration issued another recall concerning the door latches and part of that recall is to ensure the child locks are present? Clearly its been a common issue and Big Star has been part of it.

June 02, 2020

Easy process. Great people to work with.Tommy was a Easy process. Great people to work with. Tommy was a great salesman. Very knowledgeable. Quick transaction. I purchased exactly what I wanted at a fa More

by Zach C
Recommend Dealer
Yes
Employees Worked With
Tommy,Haynes
May 29, 2020

STAY AWAY! CUSTOMER BEWARE!!! If you need your vehicle repaired do not go to Big Star Ford. Long story short, my ac went out and I brought it to Big Star Ford for a diagnostic, be More

by mr_brown1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett & Phill
Jun 01, 2020 -

Big Star Ford responded

Mr. Brown, Your vehicle has 212 THOUSAND miles and has been here exactly one time where it was connected to a diagnostic machine that does not have any connection to the problems or repairs you are mentioning in your very unfair review. We noted and showed you yesterday all the parts that had been replaced by other repair shops. A vehicle with that kind of high mileage is entering a zone where any type of repair can happen at any moment. On a diagnosis, we do not go under the dash or attach our diagnostic machine to wires in any way. Your innuendo could not be more false. Also, your quote about an employee saying this happens all the time on stuff being delivered not complete is taken out of context. We said that when a human error occurs we make it right. I would suggest returning to the repair shop where you had extensive work performed. They are the ones your frustrations should be pointed.

May 09, 2020

Our Salesman, Agustin went above and beyond helping us find the vehicle we wanted that fit our budget!!! He took his time and listened to what we were wanting. Awesome job! More

by Beckie G
Recommend Dealer
Yes
Employees Worked With
Agustin Garcia
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