Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Ford
Manvel, TX
751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
751 Reviews of Big Star Ford
July 30, 2020
Terrible experience. Waste of my time Nothing but terrible experiences From this dealership from all ends. First, I had issues with my remote start not functioning. After about 6 months of Nothing but terrible experiences From this dealership from all ends. First, I had issues with my remote start not functioning. After about 6 months of basically being made to look like a fool and told I not doing it right, I took it to Ron Carter and found out it was a common issue with programming and was fixed immediantly. Never had a problem with the starter since. This Left a bad taste in my mouth for this dealership But just figured it was the service department and shouldnt condemn the dealership as a whole.......Til tonight. I was called by a salesperson with a proposal. Figured I would give them a chance again. Even spoke briefly with the original salesperson who sold us the car we were trading in. Had a great experience with him which was why I was willing to buy another car from Big Star. The new salesperson sent the proposal to my email.I filled out a credit app as well as I came in and test drove a titanium as well as the SE (which was listed in the emailed proposal). Still trying to figure out how when my trade in was almost $1,900 more then the proposal and even with 0% financing why the number they came up with monthly payment wise was 24 dollars more a month then what was in the proposal? And I was clear that if I dont get 0% financing ( which is only through Ford Credit) I was not interested and was then lied to and told they were waiting for a response from ford credit. All the while, my phone is going off with credit alerts as my credit is being pulled from other banks. I told you what I was willing to do and what wanted and yet ya think if you just keep going and do what ya want I will lay there and take it. Thank you for lying, going against my wishes and doing whatever you chose to do. And thanks for also giving an innaccurate proposal. Thanks for the 2 hours of wasted time Ill never get back. More
by sbrown6971k
Employees Worked With
None of the exployees are listed
Helpful July 20, 2020
5 stars but I didn’t like how they had added their 5 stars but I didn’t like how they had added their protection plan to the car and kept it separate from The car price. It was added at the end of th 5 stars but I didn’t like how they had added their protection plan to the car and kept it separate from The car price. It was added at the end of the totals so it felt like they were trying to sneak in a $1,995 cost but advertising a lower car Sales price and sneaking in this added cost at the end. Made me feel like they were trying to pull one over on me. I did Really like my sales guy Antonio and finance manager Raymond. But with the policy mentioned above I feel like it is put into place by upper management which I didn’t like at all. Also detail crew did not do a thorough job on the detailing. But when I pointed it out Antonio room it back and corrected it immediately. More
by lptexastornado
Employees Worked With
Antonio
July 08, 2020
My salesman Derek, stayed on top of my needs as a truck shopper and made my buying a new 2020 F250 a fun and exciting event thank you Big Star Ford and Ford Motor Credit! shopper and made my buying a new 2020 F250 a fun and exciting event thank you Big Star Ford and Ford Motor Credit! More
by jeff.sandoz
Employees Worked With
Ray, Derek Frank
June 30, 2020
Extremely helpful. Made the experience painless and easy. 5/5 stars would recommend to others looking to purchase. Exceptional service. Customer friendly. Very much appreciated. 5/5 stars would recommend to others looking to purchase. Exceptional service. Customer friendly. Very much appreciated. More
by BlaineM
Employees Worked With
Jacques Davidson
June 10, 2020
Jarrod was very professional, respectful of my time limitations, very knowledgeable and also very courteous. Worked. Very hard on Getty me the deal i wanted. limitations, very knowledgeable and also very courteous. Worked. Very hard on Getty me the deal i wanted. More
by Jallen 5012
Employees Worked With
Jarrod McDaniel
June 09, 2020
Darryl was wonderful. We looked several places and he went above and beyond to get to deal done! He was responsive, knowledgeable and kind! We are so thankful. went above and beyond to get to deal done! He was responsive, knowledgeable and kind! We are so thankful. More
by Kindel422
Employees Worked With
Darryl
June 09, 2020
They performed a recall incorrectly on my Fusion, but I didn't notice it till after two years later. Now they won't do anything to fix it and Ford won't do anything either. So if you have work done here didn't notice it till after two years later. Now they won't do anything to fix it and Ford won't do anything either. So if you have work done here I highly recommend taking it to an actual mechanic to verify that they did the work correctly. Otherwise they'll literally tell you, "you're xxxx out of luck." Cause that's what they actually told me. More
by pyrojoe84
Employees Worked With
Gregory Schultz
June 02, 2020
Easy process. Great people to work with.Tommy was a Easy process. Great people to work with. Tommy was a great salesman. Very knowledgeable. Quick transaction. I purchased exactly what I wanted at a fa Easy process. Great people to work with. Tommy was a great salesman. Very knowledgeable. Quick transaction. I purchased exactly what I wanted at a fair price! More
by Zach C
Employees Worked With
Tommy,Haynes
May 29, 2020
STAY AWAY! CUSTOMER BEWARE!!! If you need your vehicle repaired do not go to Big Star Ford. Long story short, my ac went out and I brought it to Big Star Ford for a diagnostic, be If you need your vehicle repaired do not go to Big Star Ford. Long story short, my ac went out and I brought it to Big Star Ford for a diagnostic, because the Vehicle Repair Service Center was not far from my home. After getting back a quote of approximately $2,200, I decided to pay the approximate $143 diagnostic fee and take my vehicle to Christian Brothers for the repair. Christian Brothers charged me approximately $1,400 to do the same AC job on my King Ranch Ford F-150. Here is where things get dicey. As Christian Brother was evaluating my truck, they discovered that my carpet had been cut, wires were left unhooked in my engine, bolts were missing from my center console, and an actuator was missing. I informed Big Star Ford regarding what Christian Brothers reported to me and from the onset they denied everything. The service manager did not get back with me within the timeframe that he said he would. The service manager went as far as to say that nothing was pulled from my truck to confirm that I needed a new evaporator core. I could give many more details, but I will stop right there (because I am not a certified mechanic). I did however get the opinion of two qualified professionals who work in the industry and who explained the process that happens to check if an evaporator core is properly functioning. The feedback from those two qualified professionals who work in the industry does not match what I was told by the Big Star Ford Service Center Manager. From the feedback I received from those qualified professionals that work in the industry and through my own research; what I now understand is that the Big Star Ford Vehicle Service Center failed to do their due diligence when it comes to giving the customer a multi-point inspection. My last two points of concern, the vehicle service center manager admitted that one of his employees took a horn out of a vehicle and did not put it back in. At that moment, his admittance of this did not make me feel any more comfortable about the issues I reported as a result of another company accessing my vehicle after it left the hands of Big Star Ford Vehicle Service Center. Last, of my two final concerns, I had a conversation and was showing an employee the pictures of wires that were left unhooked and their exact words to me were, 'We get a lot of complaints about that department all the time and I would never personally allow them to work on my vehicle. I’m not surprised that you had an issue.” So, what am I asking for at this point from the Big Star Ford Vehicle Service Center, absolutely nothing? After speaking to my wife about the whole ordeal we both believed the best thing to do is to inform other consumers. And yes, I was the guy that gave Big Start Ford Vehicle Service Center a 5 Star rating as I paid for my diagnostic, but little did I know what was about to be discovered. Customers, please do your research before using Big Star Ford Vehicle Service Center. God bless you, Donald R. Brown, Jr. Ph.D. More
by mr_brown1234
Employees Worked With
Brett & Phill
May 09, 2020
Our Salesman, Agustin went above and beyond helping us find the vehicle we wanted that fit our budget!!! He took his time and listened to what we were wanting. Awesome job! find the vehicle we wanted that fit our budget!!! He took his time and listened to what we were wanting. Awesome job! More
by Beckie G
Employees Worked With
Agustin Garcia
