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Big Star Hyundai

Friendswood, TX

4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

June 30, 2024

They give you an free uber ride if no one will pick you up and picking up the vehicle. More

by Pajenagoj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kohl Young, Madison Hartung, zzKaleb zzChadwell, zzBilly zzWilliams
Jul 01, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 28, 2024

They had a great selection and Paul Jones was very helpful with getting our vehicle! We are very happy with our decision to go through them. More

by WENDYC1030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Jones
Jun 28, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

June 26, 2024

Great services pretty quick fixing my wind shield. All staff are friendly and kinds they knew what they customers would want. More

by theara95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval, zzBilly zzWilliams
Jun 26, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 22, 2024

If your looking to buy a car then Big Star Hyundai is where you need to be. More

by Jericho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzDyiamond zzJones
Jun 24, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 22, 2024

This dealership is tremendous. I worked with Sam and Mo, and they helped me get my dream vehicle as a first-time buyer. The customer service is excellent, and I appreciate their ho More

by zariahmcinnis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Shurafa, zzSam zzCaldwell
Jun 24, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 20, 2024

Great customer service done by juan vasquez always takes care of my cars and for the past 4 years great man he deserves it More

by kallisk91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

June 20, 2024

I also want to give a big 100 to my car salesman. ADRIAN GALICIA thanks More

by Margat L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Galicia
Jun 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 19, 2024

Service is great, wait time is a bit too long sometimes there is no update, unless you call. More

by FJIMENEzramos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Jun 20, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

June 19, 2024

Dealership never disappointed me every time I've brought my car in for check up More

by ntorres3344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

June 19, 2024

Although the service was good, I feel like often times when I was going back-and-forth with the dealer. He was not listening to what I was looking for as far as price and then when I got into the contract More

by 2ndTimeBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, zzSterling zzWhitely
Jun 19, 2024 -

Big Star Hyundai responded

Thank you for your review and your loyalty. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

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