Big Star Hyundai - Service Center

The $7 Ripp off My wife took her car for service because the steering wheel was making a noise. After they inspect it, the service consultant told her that the part w My wife took her car for service because the steering wheel was making a noise. After they inspect it, the service consultant told her that the part was going to cost $7 and wether she wanted them to change it and she said yes, but they failed to tell her that the bill was going to be over $400. More

Hyundai Recall I recently had taken my 2015 Hyundai to have it service due to a recall . I was pleased by the way that Christian helped me throughout the issue. He w I recently had taken my 2015 Hyundai to have it service due to a recall . I was pleased by the way that Christian helped me throughout the issue. He was kind and readily available for any questions asked. I was ultimately pleased and will Recommend my friends to Ron Carter Hyundai More

Never felt so cheated This place is the worst place to ever do business. They cheat customers out of any little thing they can. We bought a brand new car in April of last y This place is the worst place to ever do business. They cheat customers out of any little thing they can. We bought a brand new car in April of last year. Car has been okay nothing great, kept up with the scheduled maintenance. Had the tires rotated about two months ago. Noticed that they never gave us a wheel lock key. Went back today to see if they could give us one to the car. The lady at the front desk said because it's been over a year we would have to pay for one. So..... because you never gave us one in the first place that was supposed to come with the car now we have to purchase one. I'm just tired of more than one thing occurring with this dealership. Please what ever you do, stay away from this place. They WILL RIP YOU OFF!!!! Their should be a no stars button!!!! More

Talk about the Wow factor! I came in with my dad, so he could drop of his vehicle for maintenance, I never thought I'd walk out with a new Truck! Mike Chapa, went above and beyo I came in with my dad, so he could drop of his vehicle for maintenance, I never thought I'd walk out with a new Truck! Mike Chapa, went above and beyond, to help me out. A first time buyer. I didn't think it would work for me, but It Did! He is an excellent guy. He was very courteous and patient and worked hard to make my Dream come true and Affordable. Thanks Mike! More

Thank you Michael Resendez Michael Resendez was very helpful when it came out to choosing what car i wanted and what car i can afford.. he's very polite and respectful, he's ver Michael Resendez was very helpful when it came out to choosing what car i wanted and what car i can afford.. he's very polite and respectful, he's very good at explaining everything you need to know about purchasing a car, as a first time buyer i am very satisfied with the car I drove off the lot with ... thanks you Michael Resendez I really appreciate it ..you gave me the car I deserve More

Good Samaritan Deeds!! After being in north Houston all morning going into afternoon, I was on my way home to Galveston, making it in enough time to pick my daughter up from After being in north Houston all morning going into afternoon, I was on my way home to Galveston, making it in enough time to pick my daughter up from Pre-School. While traveling on Hwy 45 South I ran over (what I later found out was a nail) something that made my tire pop. Instantly exiting the closest turn in was the Ron Carter Hyundai on El Dorado. As soon as I pulled it in it on Like took 2 minutes before Michael Resendez came out to see what exactly was the problem. I was in a near anxiety attack point, when he said not to worry he was gonna see what he could do. After calling anyone and everyone I knew that could possibly meet to help me, he from behind the building with a huge jack and everything that could help me change it! I couldn't emphasize enough how much he was a hero at that point! Being almost an hour away from home with absolutely no idea how to change a tire, but it also being the day after I took my jack out of my trunk so I could get my brakes changed. Thank you again. I was able to make it to discount tire, and still had enough time to get my little girl safe and sound from school. :) More

Extended warrantee issues Spent over 1.5 hours trying to get help with my 2011 Hyundai Tuscon steering wheel problem. Told by everyone who I talked to that the steering wheel Spent over 1.5 hours trying to get help with my 2011 Hyundai Tuscon steering wheel problem. Told by everyone who I talked to that the steering wheel "leather" covering was not covered because it was a cosmetic issue. The car has less than 36,000 miles. When I bought the car, I was offered a five year extension on the factory bumper to bumper warrantee for $1,00.00 extra, I was told by a couple of the management people, that even if the car was only a few days old, this type of issue would not be covered as it was considered to be a cosmetic issue. I have purchased four Hyundais so far, but will probably not buy another one. What good is a warrantee if anytime a customer tries to use it, the dealership uses any excuse that can find to deny coverage. Once before I had a problem with this same dealership on another car. The engine threw a piston though the block. The did not want to cover it because the vehicle did not have enough oil when it was towed in for repair. They did not want to accept he fact that the oil was gone dud to the big hole in the engine block caused by the piston head going through the block. Finally won that one after proving the oil was just changed about 200 miles before. I once had he dealer (champion Hyundai) refuse to cover a n oil pump failure because the warrantee only covered the pump housing, not any on the pump internal parts.. More

Worst experience ever Ron Carter Hyundai in Clearlake sold me a car signed contract and all on February 6. Called me today and said I needed to provide one more paycheck st Ron Carter Hyundai in Clearlake sold me a car signed contract and all on February 6. Called me today and said I needed to provide one more paycheck stub. Instead they locked me in a room with some xxxxxxx trying to force me into some new deal, because they overcharged me so much that the original lender would it only lend 80% of the car bc loan exceeded the value More

pleasant experience. Was treated with respect, and respect for my time. Everyone was very professional. Was provided with a loaner car. My vehicle was checked out and Was treated with respect, and respect for my time. Everyone was very professional. Was provided with a loaner car. My vehicle was checked out and returned to me in a timely manner. I was confidant that everything was done that needed to be done . More

Awesome, and Highly Recommend Dealer named Mr wishart I highly recommend any news coming customer was very hopeful and knew his stuff ,very professional , polite and he really good Dealer named Mr wishart I highly recommend any news coming customer was very hopeful and knew his stuff ,very professional , polite and he really good look out for my interests not the dealerships More