Big Two Toyota of Chandler

Be careful, ask a lot of questions. IMO service advisors do not advise. I’ve used Big Two Toyota for years (Juan R is awesome), had another issue that pushed me to other Toyota dealers IMO service advisors do not advise. I’ve used Big Two Toyota for years (Juan R is awesome), had another issue that pushed me to other Toyota dealerships for service. Decided to try Big Two again due to proximity, but think that was a bad decision. My Sequoia didn’t sound right when starting, thought it was the battery. Well drove it into service drive and told Service Advisor I need an alternator…because I had (2) Auto Zone guys say my battery is good, but thought the alternator is starting to fail. Well, $1,360 (after $150 discount) later alternator was replaced and got email saying, “ We replaced the alternator per your request, but it looks like your starter is failing. The vehicle started fine when it was pulled in, but when the tech went to pull it out after he had the work finished, he noticed the starter issue on 2 tries and then it was normal again. Unfortunately, to replace that starter is an additional $1275+tx over the initial $1382+tx. I was able to do $150 off the initial $1382 and can do another $150 off on the starter repair for you if you want us to take care of it.” Wish I would have been “ADVISED” to check alternator to confirm that was issue…but we will never know weird sound when starting was alternator or starter. More

Our 2nd purchase with Jonathan at Big Two. No chance I would work with anyone else. Communication is great, he’s fair, works hard to get the buyer a fair deal and makes the process as seamless No chance I would work with anyone else. Communication is great, he’s fair, works hard to get the buyer a fair deal and makes the process as seamless as possible. Bought a new Camry a couple of weeks ago and was in and out if dealership in 56 minutes because Jonathan was proactive in doing as much as possible before we arrived. Highly recommend! More

Took 5 hours just for an oil change. Came 10am and said it might take a couple of hours. Offered a lyf ride. Called after two hours and said it was not done yet. Called again around 2pm Came 10am and said it might take a couple of hours. Offered a lyf ride. Called after two hours and said it was not done yet. Called again around 2pm and Derek Price said could be done before 3 pm. Went there before 3 and still waited 30 mintues. When asked what took so long, the service manager just said, because it's Sat. What's the point of scheduling an appointment when it is not follow the least miminum time. 5 hours for an oil change is just ridiculous! Now I am not even sure if the oil change really done. I usually don't make bad reviews but I just can't pass this one! More

Great experience purchasing my first car. It was stress free and I had zero doubts by the end of the purchase, thanks to Jonathan Granholm. Very attentive to the customers wants and made the It was stress free and I had zero doubts by the end of the purchase, thanks to Jonathan Granholm. Very attentive to the customers wants and made the process simple and easy, I would 100% recommend him when buying your new car. More

Johnathan Granholm made the process streamlined and was very helpful answering all questions. I would definitely recommend buying a car through him. very helpful answering all questions. I would definitely recommend buying a car through him. More

We recently purchased a 2025 Crown Signia from Big Two Toyota in Chandler and had a fantastic experience with their sales team. From the moment we walked in, we were greeted with a friendly and helpful st Toyota in Chandler and had a fantastic experience with their sales team. From the moment we walked in, we were greeted with a friendly and helpful staff. Rob S. was our direct salesman and he along with Mike P. and Shelby W. were attentive to our needs, answered all questions thoroughly, and never pressured us into making a decision. The entire process was smooth, efficient and enjoyable. We’re thrilled with our new vehicle and highly recommend Big Two Toyota in Chandler to anyone looking for a great car-buying experience! More

Johnathan was prompt, communicative and transparent. I usually hate buying cars but he made the experience easy for me. If I could give him ten starts I would. I usually hate buying cars but he made the experience easy for me. If I could give him ten starts I would. More

I had the BEST experience. I was ecstatic through the whole process! Hooting and hollering so happy with the Purchase & And everybody involved! Johnathon Granholm gave me a gre I was ecstatic through the whole process! Hooting and hollering so happy with the Purchase & And everybody involved! Johnathon Granholm gave me a great deal as well. A blessing of a trade-in and an upgrade from my Kia HAPPY OWNER OF A 2024 TOYOTA TACOMA More

The best buying experience. I was interested in a Toyota Camry 2025 and had certain things in mind I wanted my new vehicle to have. I was contacted by Johnathan Granholm the nex I was interested in a Toyota Camry 2025 and had certain things in mind I wanted my new vehicle to have. I was contacted by Johnathan Granholm the next day and asked me what car I was interested and I was immediately give a few choices until I came across the one that I wanted. I came in the next day as I was going to trade my previous 2015 Toyota Camry they appraised and then when everything else was checked I made a deposit to reserve my car that was still needing to arrive at the dealership. After a month it arrived and the entire process to buying the car was smooth and easy. He was even nice enough to go through all the car features with me so I knew how to work it. I left happy with my Camry. I would definitely recommend seeing Johnathan Granholm for your next car purchase. More

We waited 4. 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our 5 hours and our car was still 5 cars out from going in for a simple change. We were told another 3 hours! Had a 10am appointment. We asked for our car back and left. Do not waste your time at this place. More