Big Two Toyota of Chandler

Great all around to deal with. Great follow up after the sale, very professional dealership. Great follow up after the sale, very professional dealership. More

Loyalty? Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Apprec Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Appreciated my salesperson which is no longer there but turnover there is high so it is what it is! About a month ago I went in there to get my oil changed on my vehicle and decided that I wanted to look at upgrading possibly to an SUV or a truck. I looked at a few things on the lot while waiting for my vehicle and let the service advisor know that I was in the market to trade it in and possibly get something new. MyToyota Care ran out and he encouraged me to replace that with a package of three oil changes for $200. Not a problem, but I did mention to him that I may be trading the vehicle in. Not a problem he says will just refund it back if you decide to go to another vehicle. I came back a few days later and wanted to look at a truck that I had saw online. I was wanting to look for a sales person who could help me since the person we have used in the past is no longer there. I walked up to the counter and said give me your best sales person, and Dalton says that’s me. We talked a little bit. He was very nice and was excited to help me look for a vehicle. So attentive and kind when they are trying to make a sale. I appreciate that until they don’t then the attitudes and demeanor changes. I was very upfront with them when I came into the dealer on what my car was worth. Based on the number should they take it in and sell it on the lot, sell it at auction and or if I sold it to Carmax what they would be giving me. They refused to lower the price on the Tacoma and lowballed me horribly on my car. They knew it. I explain to them that we need to meet in the middle of this is not acceptable. They were trying to just take my car for as little as possible and sell me a car for as much as they could. He went back and worked his magic with the man behind the glass and they came back and told me no we’re not budging, so this isn’t probably for you today, but keep us in mind. They knew I was working with someone n the business and my numbers were dead on! Sure the don’t have to do a deal with me! But to be so dismissive and rude was very disappointing. Dalton and Cooper didn’t even acknowledge me when I was getting ready to leave. I could go on and on and on, but the point being is in today’s market, you would think they would be willing to be kind to a Customer who has been with them many years and more importantly, don’t dismiss them because I don’t like the number they gave me. There must’ve been 15 salesman standing around and not one of them had a customer just Cooper and Dalton that was me. I will never recommend them to anyone again and I highly recommend that you do your work before going to the dealership. There are too many others out there. That will not treat you that way. I know because I found one and bought my brand new 2024 from another in town! Cooper reached out to me just the other day to see if I was still interested. I text him back and let him know how I felt rude, unkindness, and proving to me that, unless you buy a vehicle with them, you are nothing. As for the refund of the oil package that I bought. I’m still playing games with them. The finance manager told me that I needed to bring in my payoff letter from Toyota before they could refund me my oil change package. Yet I have the receipt and everything that show that I bought the package for them. They would not refund my money. I contacted Toyota financial they told me the dealer had a copy of the pay off letter. We called the other day to see if they would just use the one they have they told us absolutely not that we would have to bring it in. This is just a Bunch of garbage. Do not take your business there and God forbid if you don’t agree with their pricing or buy a package that you need a refund on how that’s gonna turn out. I am still waiting for my $200. I’m sure it’s going to take months. More

The first time I got an oil change, I still had a low miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them no miles 730. I bought a car from them last year, September 22, 2022, and was a new Toyota highlander with 0 miles. I didn't like it when I told them not to roll down my window because I have my AC on but when the service advisor manager he explained me ok, I got it so I don't like it drive my car when my front wheel not straight and drive rough plus when they don't do car wash but I ask them too not like nissan dealer they did car wash is recommended after the car is serviced !! Drive Safe!! Doesn't matter on the type of repairs being done. Experts normally advise washing your automobile More

Working with Del at Big Two Toyota has been stress free and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a and no pressure. I would recommend Del Salter to anyone wanting to make a purchase and feel good about it. She will treat you with respect and work a fair and honest deal. If you don't believe it, ask me. She's the Best. More

My oil change has taken over 4 hours. I had an appointment made. Apparently that doesn’t matter. I had an appointment made. Apparently that doesn’t matter. More

41/2 hour oil change! ?? Kept being told another 15-20 minutes! Ridiculous! Won’t be back ?? Kept being told another 15-20 minutes! Ridiculous! Won’t be back More

Performed service not approved by vehicle owner. Took advantage of elderly woman. Refused to acknowledge mistake. Took advantage of elderly woman. Refused to acknowledge mistake. More