Big Two Toyota of Chandler - Service Center

Long waits! I’ve been customer of Big Two Toyota since 1999. I love working with Alex Carrillo and this review is not a reflection of him. He’s been great for as I’ve been customer of Big Two Toyota since 1999. I love working with Alex Carrillo and this review is not a reflection of him. He’s been great for as long as I’ve been going there. My problem is, the last 3 or so times I’ve brought my car in , the wait times have been over 3 hours. The most recent was for an oil change. I’ve decided I will no longer bring my car to this dealership for any reason. I went to the Subaru dealership with my Forester the day before and I was in and out in just 45 minutes for an oil change and recall. I specially told Toyota that I only want an oil change. Nothing else! More

Smiles and misdirection but always doing up selling Been here 3x and as most places you have to experience a place a couple of times before you see the truth of the service. Brought my car in the third Been here 3x and as most places you have to experience a place a couple of times before you see the truth of the service. Brought my car in the third time and it seemed as if it was a rush to get me in to up sale other services. I informed Josh of the issue I had last time with Bruce on my camera cover and that when it was delivered back to me the cover came off, and I wanted it replaced or fixed. "well sir I'm not sure that is still covered" You broke it why not, "well it might have been the window installer", No it was broken once I drove off lot and I told bruce that I would deal with it when I came back in. Low and behold when vehicle was delivered back to me after waiting 2hrs the cover (which was affixed when I brought it back in) was again off. Almost like FU customer, so I would told Josh and he made me wait another 30 minutes like I would just leave like last time. Then Ryan Mickelson comes up and ask to help me I told him the issue and within 10 minutes he had it solved and explained I needed a new different cover. HMMMM I've asked what could be done by their Toyota certified techs the last 2 times and they never figured it out, or just didn't care to look and just on a factory line. FU customer just pay us along with the JUNK fee for shop expense lol. While checking out Josh informed of items that needed repaired next time or immediately and told me I needed my filters done, I looked at him and said isn't that what you just fixed? Oh I'm sorry, LoL so did you replace it or is your tech and service just saying it's fixed? This service dept. is not very knowledgeable and only looking to make up sales, wouldn't surprise me that they are paid by up sale. Avoid this service dept. and double check their work. I'm on my way to a new mechanic to check all work done by them the last 3 times. Techs don't give a crud about additional request and are bad. More

Terrible Service Department I have a 2020 Toyota Supra..check engine lights on after I buy this car about two weeks and I drop them off to the Big Two Toyota in Chandler for them I have a 2020 Toyota Supra..check engine lights on after I buy this car about two weeks and I drop them off to the Big Two Toyota in Chandler for them fix it.They keep my car for two months till now. Cannot find out what’s going on. No response, no answer for when they done. That the manager say, he don’t know, so what we can do? This dealer sucks, I don’t recommend. Carefully buy from that dealer More