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Biggers Mitsubishi - Service Center

Elgin, IL

4.8
419 Reviews

419 Reviews of Biggers Mitsubishi - Service Center

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July 10, 2023

I’ve been coming to this dealership for 30+ years. The service is great and everyone is very helpful More

by burkhouse2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you for the kind words! We enjoy seeing you as well.

July 10, 2023

Keith was awesome and great service by the team! Biggers is a great dealer and you feel like a member of the family. More

by jbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you for the kind words! We do feel like you are our family! Keith

July 10, 2023

All scheduled maintenance repairs are done on time . Mike G , Jesse , and the rest of the service team at Biggers Mitsubishi are the best in the business . Thank you for everything ! More

by guygiusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thanks Guy! We think you are the best customer of all time! Go Bears!

July 10, 2023

People were very good at taking care of customers and making sure what was needed to be repaired was done More

by rudy.a.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Becker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

The reported problems have not been resolved, only the oil has been changed. The squeaky belt and the belt tensioner were not done More

by NSLAWEKN
Recommend Dealer
No
Employees Worked With
Keith Becker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you for brining this to our attention! Please contact Keith Becker at your earliest convenience and we can discuss the repairs needed. Thank You! Keith

July 10, 2023

Good professional service. On time and nice people. I have been going to Biggers for 20 years. More

by FLYNNJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you for the kind words Jim! We appreciate the positive feedback.

July 10, 2023

Great people to work with they treat you real nice great customer servce great ma nger More

by JOANJARVIS4977comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thanks Joan! We think you are the best as well!

July 10, 2023

Great customer service And the best service department I ever ran into. Washed car offered me a loaner, I bought 2 new cars from Biggers in 3 years More

by LARRYMLEHMANSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you Larry! We appreciate the kind words.

July 10, 2023

I only have good things to say! Super thankful for Biggers Mitsubishi and all the service workers. I truly felt like they cared about me and my car. More

by ADRIENNEIRIZARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Thank you for the kind words! We are very thankful for you as our customer!

July 10, 2023

it was not good, I am not understanding how a new car needs the all-wheel drive flushed. I looked in the manual. No where in there does it state that needs to be completed. The price on the paper was More

by tammy,gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Becker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Giusto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Biggers Mitsubishi responded

Hi Tammy, I am very sorry to learn that your last service visit was not performed to your satisfaction. I will be reaching out to you directly. Your business is very important to us. Thank you for brining this matter to our attention. Keith

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