Michael Giusto
Michael Giusto at Biggers Mitsubishi

Michael Giusto

Service Manager

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.7
397 Reviews
4.7

397 Reviews

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397 Reviews of Michael Giusto

June 24, 2026

Dealership Rating
Employee Rating

Mike, Jose and the service team at Biggers are simply the best. I have entrusted them to service my vehicles for over 20 years and they have earned my trust. I highly recommend them. More

by Familyguy123
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

Jun 24, 2026

Biggers Mitsubishi responded

Thank you so much for the outstanding 5-star review! We’re truly honored by your continued trust over the past 20+ years. It’s wonderful to hear that Mike, Jose, and the rest of our service team consistently provide the level of care and reliability you’ve come to expect. Your loyalty and recommendation mean a great deal to all of us at Biggers Mitsubishi. We look forward to continuing to take great care of you and your vehicles for many years to come!

June 17, 2026

Dealership Rating
Employee Rating

Everything went very well. They told me what was wrong. They sent me a video to show me what was wrong and then we went from there. More

by LINDAPARTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad to hear everything went well during your visit and that our team was able to clearly explain the issue with your vehicle. It’s great to know the video inspection helped give you a better understanding of what was needed and allowed you to move forward with confidence. We truly appreciate your trust in Biggers Mitsubishi and look forward to seeing you again in the future!

June 06, 2026

Dealership Rating
Employee Rating

This is the only dealership I would buy a vehicle from. My parents, wife and I have purchased 6+ vehicles over the years. The sales and service departments are top notch. I have a great experience every More

by eldorado316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2026

Biggers Mitsubishi responded

Thank you for the kind words. Have a Great Day.

June 04, 2026

Dealership Rating
Employee Rating

I have always received outstanding service from Biggers Mitsubishi. I first walked into their showroom in 1999. I wanted to test drive one specific model. They made a copy of my driver's license, pulled th More

by mr_boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Biggers Mitsubishi responded

Thank you for the kind words. Have a Great Day.

May 27, 2026

Dealership Rating
Employee Rating

They are always friendly, helpful and prompt. They answer any questions quickly and are thorough More

by TIMNLISA1
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

May 31, 2026

Biggers Mitsubishi responded

Thank you for the kind words and positive review. Have an amazing day.

April 29, 2026

Dealership Rating
Employee Rating

Awesome team! Thank you for getting me an appointment on such a short notice. The service was a great as always. More

by JACKIE.MILLER2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Perez

Apr 30, 2026

Biggers Mitsubishi responded

Thank you for choosing us for your recent service visit. Have a Great Day.

March 21, 2026

Dealership Rating
Employee Rating

Currently 49 years old. Have bought over nine cars from this dealership since I was 22. The old service director Keith use to give me some discounts while getting my vehicle More

by TODDBLESHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 30, 2026

Biggers Mitsubishi responded

We appreciate your feedback and your long time service history with us. I am contacting our service director Rogers about your experience. Please expect a call from Roger or Ali (operations director) in the coming days. Thank you again.

March 18, 2026

Dealership Rating
Employee Rating

Dislike the video to explain car service needs. Narrator for video is obnoxious Been having car serviced at Biggers for eight years. This visit by far was totally unlike the good service I norm More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Paluch, Jose Perez

Apr 15, 2026

Biggers Mitsubishi responded

Thank you for the positive review.

March 08, 2026

Dealership Rating
Employee Rating

Everyone is so friendly and thorough. And a thank you to Michael the service director. More

by CHIHAWKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Carill

Mar 09, 2026

Biggers Mitsubishi responded

We’re happy to hear that you found our team friendly and thorough during your visit. Providing attentive service and making sure every detail is taken care of is very important to us. We also appreciate the special mention for Michael, our Service Director, along with Juan. We’ll be sure to share your kind words with them—they’ll be glad to know their efforts made a positive impression. Thank you for choosing Biggers Mitsubishi for your service needs. We truly appreciate your support and look forward to seeing you again on your next visit! 🚗🔧

March 07, 2026

Dealership Rating
Employee Rating

Great customer service. Thorough explanation of services needed. Provide in depth information on services completed. More

by SAIMA_310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Biggers Mitsubishi responded

We’re glad to hear that you had a great customer service experience and that our team provided a thorough explanation of the services your vehicle needed. Making sure our customers feel informed and confident about the work being done is very important to us. We also appreciate you recognizing Michael Giusto for keeping you updated and providing detailed information about the services completed. We’ll be sure to share your feedback with him. Thank you for choosing Biggers Mitsubishi for your service needs. We look forward to helping you again at your next visit! 🚗🔧

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