am really disappointed in the interaction I had with Bill Brown's salespeople. The glowing reviews left me with fairly high expectations, but the reality proved to be quite different.
I was very specific in what I was looking for when I submitted their customer intake form. I specified the exact configuration of vehicle I was looking for. I told them the exact terms I wanted. I even told them that I understood that some of what I was asking for was counter-intuitive (maxing out rebates while financing at an unfavorable rate).
I was particularly clear in specifying that I was not looking for a lowest monthly payment. All I asked for was for them to send me their best out-the-door price, which, given I'm an A-plan customer, under the specific constraints I provided, should have taken all of ten minutes. Instead, I got a bunch of information I didn't need (in particular with respect to leases which I never said I was interested in) and incorrect information about the rebates I was eligible for - because, unfortunately, none of my e-mails were actually read. Finally, when I pointed this lack of attention to detail out, I got a dismissive "have a good day and best of luck".
I'm sure, given their location and access to inventory, Bill Brown will do just fine without me as a customer. But considering the economic environment we currently find ourselves in, is that really the message their sales team wants to send?