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Bill Brown Ford Inc

Livonia, MI

Overview
Employees
Reviews
Vehicles
4.7
238 Reviews
Located in Livonia, MI, Bill Brown Ford is the #1 Volume Ford Dealer in the World for 2 consecutive years 2021-2022. The Brown Family has been serving our community and its automotive needs since 1914. Our Michigan Ford dealership excels at meeting the needs and exceeding the expectations of our customers. With a commitment to adding value to our community, we've developed a long-standing reputation in Livonia and the surrounding areas for extraordinary service and care that you can always count on. From the minute you walk through our doors, our personable and highly professional sales team at Bill Brown Ford is here to assist you in any way possible. You can expect honest, upfront pricing, with no hidden costs while choosing from the area's largest inventory of new & pre-owned inventory. From minor repairs or general maintenance, to major repairs and collision work, you can count on our highly trained staff to repair your car the right way. Everything we do is about you, our customer for life. Visit us today and experience the difference, once you do you'll know where you belong. We Take Care of the Automotive Needs of Ford Drivers throughout Livonia, Farmington, Redford and Westland We here at Bill Brown Ford have made it our mission to provide a first class car-shopping experience to our valued customers throughout Livonia, Farmington, Redford and Westland. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of! If you place value on safety, dependability and comfort, then we have the perfect new Ford model. Take a test drive in a Ford Escape, Fusion, F-150, Explorer or Edge and prepare tof all in love with its sporty style, confident performance and modern, tech-focused cabin. That way, you'll enjoy every moment and mile on the road! It's no problem if you don't see a new car that fits into your budget. We're also stocked with a broad array of Certified Pre-Owned Ford models and used cars. At such affordable pricing, you'll save money on a pre-owned car without sacrificing style, capability or comfort! Now, we know auto financing is often a confusing process but that won't be an issue when you buy or lease from us! Our auto finance team will make it easy for you to secure a fair market price on your next car. Leave the details to us and you'll be driving a top-quality new car without exceeding your budget! You'll also want to take advantage of our Service and Parts Centers to keep your car in top condition for countless miles of daily driving. Our Ford experts know everything about your vehicle and we'll employ their expertise to provide the best possible care for your sedan, crossover or SUV! At Bill Brown Ford, our goal is to make the process of buying and maintaining your car as smooth and efficient as possible. Our expert team of professionals will be happy to answer any questions you may have and get you set-up for a test drive. If you're ready to do business with the best, then follow step-by-step directions to our convenient location in Livonia to get the ball rolling today!
Contact Dealership

32222 Plymouth Road

Livonia, MI

48150

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Showing 238 reviews

April 26, 2024

Bill Brown Ford is the best Dealership around. I just purchased a Chili Red Hot Pepper Bronco Sport and I love it. The Sales Department and Service Department Rock. Tell all my friends and family More

by Sohara98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Cardenas
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Helpful
April 18, 2024

Very helpful and happy with my lease experience! Always a good experience working with Bill Brown Ford! More

by Debbie P.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Williams
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Apr 18, 2024 -

Bill Brown Ford Inc responded

Hi Debbie: Thank you so much for choosing Bill Brown Ford Inc! Please let us know if we can be of any more assistance!

Helpful
April 16, 2024

We were very happy with the quick release of our new car. We really like the Escape. Thom Howard was great. More

by mypad150746
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thom Howard
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Apr 16, 2024 -

Bill Brown Ford Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Brown Ford Inc.

Helpful
April 09, 2024

Amazing people, very helpful without being pushy. Made the process much easier than I was expecting More

by toriabreitzman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron, nowicki
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Apr 09, 2024 -

Bill Brown Ford Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Brown Ford Inc, we look forward to having you as one of our valued customers for many more years to come!

Helpful
April 03, 2024

Had an appointment to have recall work done. The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After th More

by Longggdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Apr 06, 2024 -

Bill Brown Ford Inc responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 06, 2024 -

Longggdriver responded

Thanks for your response but I have already had the work done at another dealer. They completed it in less than one day and there was no discussion of whether an appointment was an appointment or just a meeting with the service advisor. John

Helpful
April 02, 2024

Marty is simply the best there is. Greets you like an old friend and makes sure you are well taken care of! More

by Morriskl74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Pearce
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Apr 02, 2024 -

Bill Brown Ford Inc responded

It's great to hear that Marty was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Bill Brown Ford Inc!

Helpful
March 24, 2024

I moved to the area and went to a couple of dealers and Bill Brown Ford - hands down was the best! No nonesense and friendly staff. Never a moment I felt I was being pushed into something I didnt want. More

by Leonard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Bill Brown Ford Inc responded

Leonard, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 22, 2024

John D always treats me good. Have leased several F-150s from him and happy each time. There were several road blocks with covid and parts delays on the last two trucks but he alw More

by dan
Recommend Dealer
Yes
Employees Worked With
John D
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Mar 22, 2024 -

Bill Brown Ford Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John here at Bill Brown Ford Inc.

Helpful
March 19, 2024

Thank you Marty for your excellence in customer service. You never fail to make our needs your priority! More

by monica.loftus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty
Report | Print
Mar 19, 2024 -

Bill Brown Ford Inc responded

Thank you, Monica, for your business and this review. We're happy to hear that Marty and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
March 17, 2024

Everything went smoothly. My salesman Marty Pearson was very helpful which made the process easy. More

by spd072
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Roy Pearson
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Mar 17, 2024 -

Bill Brown Ford Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. Thank you again for choosing Bill Brown Ford Inc, we look forward to having you as one of our valued customers for many more years to come!

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