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Bill Brown Ford Inc

Livonia, MI

4.7
84 Lifetime Reviews Review Dealership
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32222 Plymouth Road

Livonia, MI

48150

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Latest Reviews

October 01, 2020

"I purchased a used 2014, F150 from Bill Brown in 2017. I..."

- Darylrize64

I purchased a used 2014, F150 from Bill Brown in 2017. I also purchased the extended warranty. A few months back the check engine light came on. I took it in and spoke to the service rep (Martin) . I was told it was the timing chain and that it would take a couple of weeks to repair. Since the repair, the engine light has come on two more times. Each time Martin has kept it as an open ticket so I don’t have to pay the deductible. Each time they have given me a loaner. I’m am confident that the problem will be corrected.

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Employees Worked With

Service Rep Martin

September 26, 2020

"It’s always been 5 stars but this dealership on two..."

- mdicho

It’s always been 5 stars but this dealership on two different days was doing a poor job at observing covid protocol. Employees walking around with masks off or down under their nose. We even told the salesman that we were being very careful when he wanted me to sit next to him in car to go over features. He said he understood but still didn’t fix his mask. We’ve used Rick for years and always been happy but this was eye opening.

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Employees Worked With

Rick Vaughn

August 26, 2020

"Once I contacted Rick about getting a 2020 Escape, he had..."

- Ron D

Once I contacted Rick about getting a 2020 Escape, he had several vehicles ready for me to select. When I came to pick it up, he had all the paperwork ready and explained each one. Chase helped me set up a Ford account app. Rick then sat me in the car and went over all the whistles and bells. When I had questions a week later, Joe in the service department answered all my questions and helped me get rain guards. Everything went smoothly. That is why I have been going to Bill Brown Ford since the mid-80's.

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Employees Worked With

Rick Vaugh, Chase, Joe Schuette

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