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Bill Brown Ford Inc - Service Center

Livonia, MI

5.0
11 Lifetime Reviews Review Dealership

11 Reviews of Bill Brown Ford Inc - Service Center

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March 27, 2020

"The staff at Bill Brown Ford always do a great job!..."

- twicker0312

The staff at Bill Brown Ford always do a great job! Customer satisfaction is top priority and they always provide a seamless service and sales experience!

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Recommend Dealer
Yes
Employees Worked With
Jason Ellsworth
November 14, 2018

"Fantastic partnership with State Farm"

- Falendy

I've taken my 2012 Ford Fusion to Bill Brown Ford for every unfortunate insurance claim that I've been plagued with for the past year, a total of 3 times for 4 different claims. Every time, I walk in and just tell them my name and insurance company. They have the paperwork ready and everyone I've worked with has been wonderful. They make prompt phone calls to update with any progress or changes in the service, including notification of availability of their loner vehicle program which provided me with a vehicle during the duration of the repairs, free of charge (you are responsible for gas). Aside from loaner vehicles, they also offer courtesy shuttles to and from the collision center within a reasonable distance - a service I've often used. They are always prompt, friendly, and the vehicles are always very clean, even in the winter months. Their standard of cleanliness doesn't stop at their own fleet, however. Every visit, they've cleaned my vehicle, inside and out. My car always comes back like brand new! They even polished the spare change in my cup holder! Even when situations aren't ideal, like having to drop off my car during bad weather during the holidays, and having the reschedule repairs; Bill Brown Ford has always gone above and beyond to work with me and find a solution that works. In situations where I've misunderstood turn around times, they've been understanding and happy to quickly change appointments and plans to suit my needs. I would never trust anyone else with my car. Bill Brown Ford is the best.

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Recommend Dealer
Yes
Employees Worked With
jose sanchez, Collision Center
August 21, 2018

"Not cool. "

- Derek4man

I brought my car in a few months ago. Martin started off nice, turned out he was fake. He is the reason why prople don’t like taking their cars to the dealership. Have to take the car back to fix what they messed up.

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Recommend Dealer
No
Employees Worked With
Martin
August 19, 2018

"THE WORST SERVICE DEPARTMENT I HAVE EVER DEALT WITH "

- ED

Hands down the worst dealership, truck was purchased brand new and was delivered to me with problems. Vehicle has been in and out of service for months and I still have issues. They botched up the service repairs several times on my vehicle and admitted to it and the last repair apportionment the service manager flat out said he isn't addressing certain issues for me which is confusing because the truck has low millage and is still under the factory warranty. Service Department management and personal are very unprofessional. Had an appointment to drop it off and meet with the general manager and he passed me off to someone else, Hands down the worst! They have shown me they really so not care about their customers nor do they have adequate training.

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Recommend Dealer
No
Employees Worked With
Service Manager
May 08, 2018

"First Rate Service!"

- Bill W.

So, for the sake of full disclosure, I did not purchase a vehicle from Bill Brown Ford. However, I did seek this dealer's assistance in resolving a major issue which was caused by the careless pre-sale representations of another dealer. Enter Chris Green, Service Advisor for Bill Brown Ford's Fleet Center. Chris' knowledge was impressive as he quickly grasped the nature of my rather complicated problem and vowed to research and respond with answers and direction at his first opportunity. Though he set expectations that this process might take some time, Chris decided to "front burner" my concerns, persevered and subsequently contacted me with the answers he found later that same day. While these answers were gravely disappointing (i.e., the vehicle's computer programming could not be modified as he initially felt confident that it could), and while I am still left with a monumental shortfall in represented expectation as to this vehicle's fundamental usage and maintenance requirements are concerned, Chris endeavored further to provide at least some alternative "workaround" advice and recommendations which I fully appreciated and certainly intend to use. While I am ultimately saddened to learn that my brand new vehicle has such a substantive deficiency which will result in more maintenance expense and headaches down the line, I cannot say enough about how Chris accepted the challenge to drive this issue to ground for me when no one else would. And so it is with great respect and admiration that I not only recommend Chris but the very dealership who was astute enough to hire and retain such a talented, courteous and customer-focused Service Advisor! Meanwhile, I fully intend to visit Bill Brown Ford for potential future Ford vehicle purchases.

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Recommend Dealer
Yes
Employees Worked With
Chris Green, Fleet Service Advisor
April 23, 2018

"In And Out Of Service For Months No One Care Terrible! "

- Ed S

Bought my first Ford product a 2017 F-250 SuperDuty and it has been the worst experience of my life owning this vehicle. Had the vehicle for 9 months and it has been in and out of service for 91 days total, called ford customer care no help, been in contact with Bill Brown Ford and they are horribly incompetent plus they do not return phone calls, I just want the vehicle fix right and no one seems to be able to do that or help.

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Recommend Dealer
No
Employees Worked With
Service Management
June 09, 2017

"Great experiences with the dealer/body shop/quick lane"

- Andrew Galloway

Everything from the dealer, to the body shop, and the $39 full maintenance at the quick lane. I would high recommend them. I will definitely use the Quick Lane again for any maintenance needs.

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Recommend Dealer
Yes
Employees Worked With
I can't remember
September 23, 2016

"Excellent service"

- jim35

I have always had excellent experience at service department for the past thirty years and at the recent oil change, tire rotation I was in and out in less than an hour and was surprised to find they washed my dirty car!

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Recommend Dealer
Yes
Employees Worked With
Michael Piggott
November 20, 2015

"HORRIBLE SERVICE"

- HSproull11

This is hands down the WORST dealership we have ever had to deal with. We purchased a 2015 F150 in April and had nothing but issues. Now we had to have some warranty service done and more issues. We had very few warranty issues and our truck was there for 2 weeks. The last week we didn't receive a call at all so we just ended up showing up to take our vehicle back. It's pretty concerning to pull in a lot and see a technician taking your vehicle out for a spin when they had already told you they were not dealing with any issues we had that would require a test drive. It took 20 miles of driving to verify that the sunroof was working correctly..when in reality it isn't. In fact when we received the vehicle the sunroof was not installed correctly and they had to re-install it. Ever since then is when all the problems started. Everything we take it there for takes 2-3 visits to fix correctly. This is the second time we had a plastic piece with a rubber seal replaced just under the windshield and when we received our vehicle back today, my husband had to finish installing it because it wasn't done correctly. The Asst Service Mgr (Jason) says it's JUST and F150. Really?! Is that all? I talked with the Service & Parts Director (Greg) and he didn't have much to say about the situation. He said he would go out to find my husband to discuss but never did. This will be the last time we take our vehicle to Bill Brown. They will have to joy ride around in someone else's new vehicle going forward.

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Recommend Dealer
No
Employees Worked With
Jason (Asst Service Mgr) & Greg (Service & Parts Director)
September 12, 2015

"Wonderful experience! "

- Ravikiran Ayyagari

I had a wonderful experience servicing my car there. They do what they are supposed to do in a professional and friendly manner. Please keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Joseph Schulte
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