Bill Brown Ford Inc - Service Center

Had an appointment to have recall work done. The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After th The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After that, the service could take up to two days. I have had that “appointment” for one month. The actual time to perform the recall is only 2 hours. Also included in the message was a note that all other work could take 5-7 days. As it is my only vehicle, I cannot to be without it for 2 days, let alone 5-7 days for other work. When is an appointment not an appointment. I cancelled my appointment and will take all service and future vehicle purchases to another, more customer focused dealer. More

IF YOU WANT YOUR CAR FIXED CORRECTLY AND DON'T WANT A HEADACHE...DON'T GO HERE! It doesn't even deserve one star. It takes weeks (8 to be exact) to get an appointment only for them to say it may be 5 or HEADACHE...DON'T GO HERE! It doesn't even deserve one star. It takes weeks (8 to be exact) to get an appointment only for them to say it may be 5 or 6 weeks to get a transmission technician to look at the issue once it is there. They have no loaner vehicles to provide even though it was warranty work. I was told if I rented a vehicle during the warranty service that Ford would reimburse me for $35.00 a day for 10 days. Then, upon submitting the receipt, I was told they would not reimburse me as they only will if you rent a 2020 or newer Ford vehicle-- a little detail they failed to mention until then. They returned my Explorer to me sounding worse than when I they took it in only to take it back in the next day to tell me they can't find an issue and it is coming back to me. Miraculously, after forwarding a video of the car making the horrible noise when I got it returned, they were able to identify an issue. Upon the second return, it still continued to have the issue of sounding like it was going to stall and then revs in a loop while in idle. To top it off, when questioning my refund for the rental, the service manager and director were rude and dismissive. Today, after wanting to express these concerns to the service director, Mr. Ellsworth, about the other aspects of my visit besides the rental that were issues, he proceeded to tell me that since I indicated in our conversation that I would not be returning as a customer, it didn't matter and not to waste his time or my breath. No worries, I will let my voice be heard elsewhere and will tell everyone I know not to go to Bill Brown. Shame on you for your poor customer service, obvious disregard of customers time and concerns, and your shotty service. You can give yourself a nice pat on the back for the loss of a repeat customer and ford owner. You went above and beyond to make this the worst experience possible! More

Leaun was great to work with. Love the car and the price was better than most we had seen. Love the car and the price was better than most we had seen. More

Really disappointed with the way my vehicle and time was handled. Scheduled service not done handled. Scheduled service not done More

This place is excellent. Customer Service is fantastic, polite, friendly and great sense of humor. They seem to be very organized in doing their repairs and keeping me info Customer Service is fantastic, polite, friendly and great sense of humor. They seem to be very organized in doing their repairs and keeping me informed. My car was in at 11 am and out before 4 pm that same day. I would recommend FORDS, FORDS, FORDS More

Fleet service center is very slow getting work done. Today, we picked up one of our fleet vehicles, and found out they disconnected the fuel gauge, did all the other work, and failed to reconnect the f Today, we picked up one of our fleet vehicles, and found out they disconnected the fuel gauge, did all the other work, and failed to reconnect the fuel gauge. The service department has progressively gotten worse over the years, but we have not found a Ford commercial service center that is convenient to our Livonia based business. More

The salesmen made very easy to purchase my new truck. Will defiantly return when it is time to buy a new car. Will defiantly return when it is time to buy a new car. More

Sales experience is excellent. Vita is very knowledgeable and informative, pleasant to deal with during sales. Extremely disappointed with Service. 5 weeks wait to get service o Vita is very knowledgeable and informative, pleasant to deal with during sales. Extremely disappointed with Service. 5 weeks wait to get service on digital display and then was asked to wait an additional 3 weeks. Try driving unable to select and use basic functions very frustrating. Appointments with Fast Lane way to long. I currently have a recall, no image on my backup camera and was told to wait 25 days to have this fixed. I consider the backup camera a safety devise. Me and my family have been buying vehicles for approximately 35 years at this dealership means absolutely nothing. More