The whole experience started off with Bill Bryan CDJR advertising a 17 Jeep Wrangler with 7k miles. Drive 2 hours there to find it had 19k miles. After looking the Jeep over, all looked well except a large stone chip in the windshield and glue of some sort on drivers door inside. Test drive went well and we began to negotiate. Asked about the error on the milage they advertised and was told they don't type a new add for each veh. They just paste a similar add to the photo. Nice! Real quality! Then I asked about the chipped windshield. Was told they would take care of it. Was told if we purchase the Jeep, since we live so far away we could have the windshield repaired by an auto glass shop near us and if repair was not going to work BB would pay for new windshield. Bought Jeep, drove Jeep home, had auto glass inspection. Told it would be a noticeable patch and was also I formed there were 2 more dings in window that were not noticed. Auto glass company calls BB and is told that BB isn't paying for window. I speak with "John" and am told I pay for window and submit receipt to BB. I said you're the ones that put out and sold a "certified" veh with a chipped windshield. I was told by the sales person that BB would pay for it. John says the salesman should not have told me that and the chip must have occurred after it was certified... Sure!!?? John says to get a price for windshield. I tell John. Jonh says we're not paying that, you bring the Jeep back here. John says he'll get back to me. Time passes and no word from anyone at BB. I call, ask what's going on. Told by salesman he'll check and get back to me. Days pass and I did receive 1 call from BB, however I was working and unable to answer the call. Whoever called just hung up. No voice mail, no info on what's going on. I wait, no more calls. I call back and finally got a date set.
Drive 2 hours back. Fix windshield and get oil change. Leave BB get 2 miles down road. Right turn signal goes out. Turn around got it fixed. Head home. 2 hours later, almost home, front right turn signal goes out again. Call BB immediately. Ask me to come back so they can look at it. I confirmed its covered under warranty at any Jeep dealer and said no thanks, I'll be going elsewhere.
Will never return to that dealership again! Would strongly advise anyone else to avoid them. For the record our salesman, Levy, was a good guy. It was the rest of the unprofessional contacts and service at this dealership a joke.