Bill Currie Ford

Great Experience Spent day shopping at various dealerships. When we arrived to Bill Currie, it was the first time all day I was able to work with staff that was polit Spent day shopping at various dealerships. When we arrived to Bill Currie, it was the first time all day I was able to work with staff that was polite, helpful and courteous. Very laid back and never felt pressured to make a deal, which made the experience enjoyable and not stressful. More

One shop stop No bs I live in key west and flew up to pick up a truck. Told them my price and they came in one thousand dollars cheaper. Thumbs up No bs I live in key west and flew up to pick up a truck. Told them my price and they came in one thousand dollars cheaper. Thumbs up More

Great buying experience Went to Bill currie ford looking for a fusion. I worked with 2 wonderful lady Laura and Karina. I loved Karina s bubbly personality and it matched we Went to Bill currie ford looking for a fusion. I worked with 2 wonderful lady Laura and Karina. I loved Karina s bubbly personality and it matched well with mine. I told her what i wanted and the price range and payments i was comfortable with Karina made it happen and found me a car that i really liked.Thank you Karina and Laura for helping with my purchase i am very happy with my new car and the experience i had at your dealership. More

Good buying experience I came in looking for a specific vehicle and Tyler made it a seemless transition for me. Even after the purchase he has continued to follow up to make I came in looking for a specific vehicle and Tyler made it a seemless transition for me. Even after the purchase he has continued to follow up to make sure i was satisfied with my purchase. I would recommend Bill Currie Ford to anyone looking for a good deal. Just ask for Tyler! More

Terrible 9/24/2014 1 check-in Wasted time with unmotivated and unorganized sales people and manger. Why didn't I consult Yelp prior to wasting my precious ti 9/24/2014 1 check-in Wasted time with unmotivated and unorganized sales people and manger. Why didn't I consult Yelp prior to wasting my precious time at Bill Currie Ford? Ugh! I'm so disappointed in my attempt to choose a Ford SUV from Bill Currie Ford that I feel sick. Well I sort of felt sick with just the thought of buying a new car...and now I wonder how long I can avoid it and just stick with my old car. Sigh. However...this is my current story/situation: I need a new car for work. I want a small car but I need a lot of cargo room to hold all my work stuff. Ford has at least four options (Escape, Edge, Flex, & Explorer) that I wanted to check out before deciding which one to get (I had already talked myself into a Ford mostly because I liked their audio package that can syncs with the iphone.) I also have zero time to look for a new car and even less time with my Fiance to help me test drive get his opinions. However, we had rare time together after work on a Tues night (but before dinner) to do some test drives together. After the test drive the plan was I'd choose which car I liked and make a purchase. Easy Peasy! Right? Wrong... I thought to make things easier by calling and setting up an appointment the day befofe. So Monday I called Bill Currie Ford and asked to speak to someone in the Sales Department. I was transferred. I spoke to someone in Sales who then transferred me back to the main operator. It took her about 5-8 minutes of me being on hold to finally speak with Laura in Sales. Yay! Laura and I spoke for awhile and we specifically discussed what I wanted: small car with a lot of cargo room, the audio system that syncs with iphone, leather interior that is not black, "Auto" features (seats, rear hatch, etc) & not interested in navigation, sun roof or towing. I asked her to look through their inventory and to pull a car from each SUV model for me to quick test drive when we get there around 5:30pm Tuesday, the next day. I told her I was ready to purchase right away & yes, I understood it was a wide range of prices. I was most interested in the vehicle that met my requirements. I took her number and told her I'd call her if I wasn't able to make the appointment. Work kept me right up to 5pm on Tues so I called her as I was headed home to pick up my Fiance and let her know we'd be there closer to 6pm. She interrupted me and told me she was called away for an "emergency." She said when I got there just to ask for anyone in the "Internet Sales Department." To which I asked "Why Internet Sales?" She said that was where she worked and that it would be in my favor because they give better deals and she hung up...WTH was up with that? I thought I had been speaking to a "Sales" person... So I told my fiance that we were ditched by that Sales Lady I spoke with and I wasn't sure what was in store for us when we arrived... but we headed to Bill Currie Ford anyway. Right away were greeted by a Salesman. My fiance told him we'd been ditched by our Saleslady and was peeved but that we were supposed to ask for someone in Internet Sales but that they'd know we were coming and what we wanted. He brought us to the main desk and suggested the Internet Sales Manager come meet us. The lovely lady at the desk paged the Internet Sales Manager to come meet us on the floor. We waited...& waited...& waited. After about 20 minutes (it seemed like FOREVER) I went back to the desk and asked her to get someone else from Internet Sales to come meet us... a gentleman came down and introduced himself (not the manager) and I introduced myself. I told him that Laura probably left a car list for us to test drive or gave my information to someone so we'd have 4 cars to quick drive & look at. He was unaware and said that Laura had left this morning. They did not have any cars pulled for us to look at and it was already almost 6:30 going on 7pm. I was starving & unwilling to waste any more of my time with a dealership that couldn't help me preserve my time. Tuesday was really the only night I have free between now and Oct 14 or Nov 15 for the weekend. (It upsets me because this was part of my discussion with Laura.) Plus I was really hoping to have a new car to drive during my vacation next week...I will try again with another dealership & hopefully my review will be better. (I've even had a few friends who gave me names of sales folks who will bring the car to you to test drive. Now if that could happen...that would be great customer service.) I'm putting my own spin on one of the previous reviews comments. "I'd rather be trampled on by dancing elephants than buy a car from Bill Currie Ford." More

Review - Bill Currie Ford The salesman was very nice and knowledgeable and the process of buying a car was quick and easy. What I have a problem with is the way it was financed The salesman was very nice and knowledgeable and the process of buying a car was quick and easy. What I have a problem with is the way it was financed. I asked to finance the new car through our credit union, Grow Financial, because I have always gotten the best rate with them. My wife and I have above average credit. But the salesman, who served as a go-between for us and the invisible finance man in the back told us that the finance man had found an even better rate with another bank. I trusted what I was told and said OK, if it was a better rate, I'd go with it, even though I preferred my bank. After the choice of financing was decided, we were ushered into a back office where George ironed out the final details. Among many other add-ons, he presented my wife and I with three choices for an extended warranty --an expensive one, a not so expensive choice, and a least expensive choice -which presumably offers the least benefit. I did not want ANY extended warranty and refused all of them. I also refused all the other anti-theft, anti-rust, and other add-ons. All I wanted was the car we chose to buy. I don't think that was asking too much considering I didn't haggle on the price plus I accepted a low $995 on my 2005 Ford Focus trade-in which was in perfect shape. In fact I had just put on new rear tires and rear shocks a week before. So anyway, I did not like the finance experience and being pressured to buy all these unnecessary add-ons but I let it slide, considering it to be part of this ugly business. Here's where I became entirely unsatisfied. I got the first bill in the mail today. It listed something about gap insurance which I emphatically refused when buying the car. I called Wells Fargo, the company that the finance person chose for me and asked about this and they said yes, you have gap insurance -you asked for it. The Wells Fargo rep told me if I didn't want gap insurance I had to take it up with the dealer. I then, a few minutes ago, called the finance department. They said George wasn't working today and to call back tomorrow. They did a preliminary review and said that I had signed a document that said I agreed to buy gap insurance ($690.00). It is true that George pushed about a dozen documents across the desk, one after another, and had me and my wife initial and sign in dozens of places -and I may have unwittingly signed something that said I accepted gap insurance --but it was not intentional and George was well aware of my refusal of all add-ons, including gap insurance. I thought I could trust this person and blindly signed in all the places he indicated. I have been taken advantage of and I will be calling in the morning to have gap insurance removed. EDIT- I checked the contract when my wife got home with the car and yes, gap insurance is listed and there is another document that refers to gap insurance that I signed. However, I signed these documents based on my trust in the dealership. I see that the rate for Wells Fargo is 3.75 (a figure that wasn't provided to me) and that my credit union rate for new cars is 2.5%. I can only assume that the dealer is more interested in whatever they get out of selling gap insurance than getting the customer the best rate. More

Purchase of Vehicle It was the best car buying experience we have ever had. The employees from the receptionist to the business office were friendly, helpful and very pr It was the best car buying experience we have ever had. The employees from the receptionist to the business office were friendly, helpful and very professional. More

Best Salesperson I was referred to your Dealership by my Credit Union through the car buying assist program.......that is what got me there but it was Terry Mahoney wh I was referred to your Dealership by my Credit Union through the car buying assist program.......that is what got me there but it was Terry Mahoney who keep us there! From his initial greeting to the final delivery of our car, he was awesome. His service exceeded our expectations and is an awesome ambassador for Bill Currie Ford. Bottom line,....he made our trip from Orlando worth every mile, we will be back in the future and hope to encourage others! Thank You Terry! More

Outstanding Experience Paul was exremely knowledgeable and knows what customer service is all about. He was clear and up front on pricing which made the experience that muc Paul was exremely knowledgeable and knows what customer service is all about. He was clear and up front on pricing which made the experience that much more enjoyable. More