
Bill Currie Ford
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I have visited this dealership twice for service and twice I have been turned away for a previously scheduled appointment. I needed a 30 min ECU calibration flash update from Roush done. I scheduled it twice I have been turned away for a previously scheduled appointment. I needed a 30 min ECU calibration flash update from Roush done. I scheduled it almost a entire week in advance. Gave them all the details of the Roush case number and what they needed to do. I drove 1.5 hrs the morning of my previously scheduled appointment to get there. I indicated in the appointment reservation I would be waiting. I received 3 notices about my upcoming appointment reminding me of the time and date. Not only did they have no idea why I was there but when I told them they said oh you cant wait we need to keep the car for 4 days. They had over a week to prepare for a 30 min appointment and they didn't even look at the schedule. This is strike 2 for me. They have lost a customer for life and they also lost a sale because my wife is looking for a really nice 50K+ truck. Ford has never been one to honor warranty work as with my 2014, 2016 and now 2021 they make it as difficult as possible to get warranty work done. However, this ECU flash is not warranty work and Roush pays for all of it. You'll need to cut back on the 6 service managers you have and hire more techs. Also, tell your service intake guy to stop calling everyone's boss. No attention to detail. Bad customer service. No communication. Dirty facility. I have the appointment reminders if proof of a legit review is needed. UPDATED: 12/14/2021 I'm amending my previous post as the relations manager David Watson reached out to me to at least apologies for the 2 appointment issues at their facility. 1. No attention to detail. - His explanation on this missed the mark. He has asked in the future for any Roush equipped cars concerns of maintenance to contact himself or Nancy at his facility as his regular service employees don't know what to do. He has informed me that he has spoke with them and they are now to defer all Roush issues to those two individuals. While this is good it misses the point that someone can schedule an appointment online, wait a week for it to come, and arrive at the dealership with no communication and the service department having no idea why I was there. 2. Bad customer service. - Roy seemed very un-phased and not willing to even try to fix the issue. While he apologized, while I was there, he never offered to speak with the manager for an upset customer. Further more its not possible to schedule an appointment in advance even checking their availability. So while they said they would need my car for four days I was not able to just come back in four days and wait to have the job done. This to me shows lack of quality time management and short staffed MSE / Roush techs. 3. No communication. - While the customer relations manager did apologies, and also, went to talk to the Roush certified tech and service rep to understand more about what needed to be done, it sounded like he was just trying to make excuses for why a four day wait was offered. I spoke with Roush shortly after my second conversation with David and they agreed that the calibration update should take no more than 30 min for a certified Roush tech. Since the fact an appointment was made almost a week in advance, and I received reminder appointment emails, still no one called to talk with me or explain any issues, so I did not waste my time, mostly solidifies this observance. I have since decided to purchase my own J2534 passthrough device at the cost of $500 to flash Roush calibration updates myself at home using my laptop. Everything needed beside the passthrough device are supplied for free from Roush. I am computer programmer, car mechanic, and retired USAF Aircraft Avionics Tech. Flashing a ECU is not but a couple pushes of a button after you have the supplied file. This is not an excuse for why a brand new Ford / Roush vehicle under warranty cannot go to a dealer and get the ECU calibration updated in a timely manner. I'm willing to spend my own money, which I should not have to, to rectify this situation for myself. Dirty facility. - He said they are building a new one next year. More
Edwin Torres made this whole transaction easy, no time was wasted and was in contact the whole time. was wasted and was in contact the whole time. More
Edwin Torres was a great salesman he helped us find a vehicle. The one I wanted to look at was unavailable, but he found one that was the same set up but a different color. It is a fantastic truck. vehicle. The one I wanted to look at was unavailable, but he found one that was the same set up but a different color. It is a fantastic truck. Had a little hiccup in finance, but we got through it. I'm happy with my purchase More
Purchasing a car here was so simple. With the great customer service and low price, we made our choice and completed the check out paperwork and were on our way. We are now happy motorists! customer service and low price, we made our choice and completed the check out paperwork and were on our way. We are now happy motorists! More
Big Shout-out to Maurice, me and my family has purchased from him probably over 10 cars and trucks over the years, Just a good guy.. he's definitely number one in my opinion in this business... from him probably over 10 cars and trucks over the years, Just a good guy.. he's definitely number one in my opinion in this business... More
This dealership is the WORST by far that I've ever done business with and I highly recommend you look for your next vehicle somewhere other that Bill Currie.. Pete and Shawn are the managers and the most c business with and I highly recommend you look for your next vehicle somewhere other that Bill Currie.. Pete and Shawn are the managers and the most childish I've ever dealt with ( I'll explain later in the review) Sept 2021 I went in to look at a $70,000 13k mile Corvette Grandsport and the price was FIRM!! It had bad tires, no owners manual, missing oem equipment, a second Corvette key that didn't actually go to this car and an empty gas tank. I was told that they would get me new tires (later), find the owners manual and I have to figurethe key issueout for myself. I agreed to purchase the car. They then added $2000.00 "reconditioning fee" (again, only 13k miles) and over $1200.00 for documentation fees... Then was told that I got such a good deal on the car that they weren't putting gas in it too.... The tank was literally below empty.. A few weeks later after getting no response from management, I left a review on another one of their pages. Pete reached out to me and said that the fuel issue should never have happened and he would send me a gas card to fill the tank.. Two weeks later, nothing. I reached out to him again and he said the billing department never sent it out and he'll send one immediately. Another two weeks and nothing. I tried contacting him again and now he won't answer or return my calls.. He then called me and left a message stating that the card couldn't be delivered for "security reasons". Now when I call the dealership, the woman that answers the phones says no one there wants to ever talk to me again and I should stop calling... Now I'm completely confused. After reading my first negative review, Pete sent me a childish text and degraded me and the fact that I used to race downhill mountain bikes which I have no idea how he would ever even know that... I tried contacting the owner of the dealership and she too has yet to respond... In closing, use your better judgment and find another dealership to do business with.... More
Edwin was so patient and up front with me. No gimmicks which I appreciate. And he had such great stories to tell while I waited...made me feel at home. He managed to deliver on what I wanted. Great job!! which I appreciate. And he had such great stories to tell while I waited...made me feel at home. He managed to deliver on what I wanted. Great job!! More
Sergio was a very helpful no pressure salesman he took his time and answered every question we had he is the reason we will be buying another vehicle from Bill Currie Ford I would highly recommend Sergio his time and answered every question we had he is the reason we will be buying another vehicle from Bill Currie Ford I would highly recommend Sergio and this company to all my family and friends More