Bill Currie Ford - Service Center

Do they talk with each other? Had a problem yesterday (Friday) when I drove into my driveway; turned off my Explorer and there was a burst of steam / smoke from the passenger side Had a problem yesterday (Friday) when I drove into my driveway; turned off my Explorer and there was a burst of steam / smoke from the passenger side of the hood. Immediately called my service advisor at Bill Currie -- he told me he was off on Saturday but his partner service advisor would be working. Called the "scheduling number" to say I needed an appointment on Saturday as I was having the vehicle towed to him on Friday. aShe told me no appointment was necessary as when a vehicle came in it was entered into the service log and assessed. Got worried when the tow truck driver didn't show up for a couple of hours -- called the 5360 extension at the service dept back -- was told it was okay because they had an after hours key drop. Tow truck driver, though, showed up in plenty of time to get the vehicle there before they closed. I expected a call on Saturday -- especially as I had called my service advisor -- but at noon, when I had not gotten a call put in a call to the service desk at 554-5360. Told her that I had talked to my adviser and would like to talk to his partner. She could not locate a service ticket but said that she would look into it and someone would call me back...... At 4:30 p.m., realizing they would close at 5:00 p.m. I called her back. I was on hold for over 12 minutes when I decided to hang up and call back. Used my phone number to call back and the call was answered and cut off immediately twice. Used my other phone, called, and was finally told that "yes" my truck was there -- but it would not be looked at until Monday because my service advisor was off for the weekend. Why would I have gone to the trouble to call them, let them know I was sending a vehicle to be serviced on Friday night so that it could be looked at on Saturday -- only to find out that no one intended to look at it until my "assigned" service advisor returned on Monday. One previous time I used them for service I went to buy tires. I was told they had them and would be mounted. Called and told to some back in the afternoon. Drove back to their dealership only to be told another service advisor had sold the tires "out from under me" and they wouldn't get a set to mount on my vehicle until the next day. Why I didn't learn from that experience is my problem. More

Very bad experience As far as I was doing just WORKS with them everything was fine. But when I came to them with an issue (hearing noises coming from driver's side of my As far as I was doing just WORKS with them everything was fine. But when I came to them with an issue (hearing noises coming from driver's side of my vehicle) my service advisor Leo Geary told me that this is "just a moisture". I still got a paper for that. Other than that he claimed he didn't hear any noises after. Same day I went on the highway and guess what. Noises are still there. They did nothing. I called Leo and he blew me off. At this point I stopped doing service in Bill Currie and decided to go to Brandon Ford since I've heard good things about them. I asked them for the same thing - what is wrong with my car and why do I hear those weird metallic noises. Their service men spent a few days looking for it because it wasn't that easy to find a reason, then they took me for a test drive, came back fixed the problem and took me for a test drive again just to make sure I am satisfied. And I was. Because now I know what was wrong, problem is fixed and I am happy with the service provided. Sorry guys but your service department is very unfriendly and other than that they cannot do their job. More

Customer Care - the best The best dealership experience ever! I have purchased two vehicles and had all my service done there even though there are places closer to home/work The best dealership experience ever! I have purchased two vehicles and had all my service done there even though there are places closer to home/work I could go to. More

This service department is unbelievably slow and inept It was a great experience when I bought my car at Bill Currie Ford two years ago. I even bought the maintenance package that includes oil changes for It was a great experience when I bought my car at Bill Currie Ford two years ago. I even bought the maintenance package that includes oil changes for 5 years however I've only had my oil changed there twice (the first two oil changes) because the first oil change took almost two hours, I thought to myself I must have come at a bad time of day or an exceptionally busy day so I didn't think that much about it. My second oil change took nearly three hours (I'm not exaggerating in the slightest). a few days later I received a survey by email, I took it explaining that I was satisfied with the work performed but was extremely unsatisfied with the amount of time simple oil changes take there, no response from Bill Currie Ford. On my third attempt to have my oil changed, I drove up a guy asked me if I had an appointment, no I said i wasn't aware you could even make appointments, I then go inside where he tries to hand me off to one of the guys who handles the paperwork and was told (I kid you not) "I can't help you, I go to lunch in 15 minuets". So I move to the next desk (the only other guy working inside) and was told "I cant help you right now either, I'm on the phone with an insurance adjuster". So I left drove home called them spoke to a manager about the situation, he apologized and told me if I made appointment through the website this wouldn't be an issue anymore. Well, when you go to the website to make an appointment you request the day and time frame (morning or afternoon), submit and someone will contact you shortly. Three attempts three separate days later I've never heard back from them so I ended up taking my car for its (by now overdue) oil change to a place on S. Dale Mabry I was in and out in 15 minuets. It was costly especially since I've already paid Bill Currie Ford for five years worth of oil changes. Fast forward to today, my car wouldn't start (it's only two years old and still under warranty) I called Bill Currie Ford to ask what I needed to do. I was told to call Ford roadside assistance which I did, they were great, I had a guy here in less than an hour. We jump started the car and he told me it was still under warranty so have it replaced with my dealer. I called Bill Currie Ford and was told to " bring it in tomorrow", I asked if I could make an appointment so I wouldn't be there for hours he said and I quote "No, just plan on being here half of the day 4 to 6 hours" and hung up! Needless to say I'll just purchase the battery and change it myself tomorrow, I can have that done in an hour not 4 to 6. Seriously reconsider buying your vehicle from Bill Currie Ford and defiantly DO NOT BUY A PRE PAID SERVICE PLAN FROM THEM! I purchased the battery for $132.68 and installed it today ... It took me about 40 minuets. More

A second and positive review of Bill Currie Ford Service. I had previously sent a review that was not a very positive view of their service dept. After sitting down and discussing my concerns with Mark Wilty I had previously sent a review that was not a very positive view of their service dept. After sitting down and discussing my concerns with Mark Wilty, Service Mgr. on the service of my '95 Ford SHO I was satisified with his solution to my concerns. I would now give the Bill Currie a positive in that if you are not satisified with their service tey will make it right. Talk to Mark Wilty. P.S. I was told that Tony---went to Detroit to accept his nomination by Ford Motor Co. as the #1 service tech. in the U.S.! He worked on my SHO. More

I used Bill Currie 10 years ago and had problems. I tried them again 3 months ago and still had the same problems. I have 15 Ford trucks in my fleet and can not get basic service done in a day. They tried them again 3 months ago and still had the same problems. I have 15 Ford trucks in my fleet and can not get basic service done in a day. They are three miles from our office and will drive to another dealer. They are just that bad! More