Bill Dickason Chevrolet Buick

Bill Dickason Chevrolet Buick responded

Dear Susan, We very much appreciate the opportunity to show you how we really are different than most car dealerships and earn your business. We are especially grateful for you taking the time to write a review about your McKaig experience letting other East Texans know we take our Buyer's Bill of Rights and "For The People" pledge very seriously. Thank you for confirming that there are no bullies in the showroom at McKaig as we have non-commissioned Solution Specialists that don't try to push product or sell you something not in your best interest. It doesn't make them any difference what you buy so they are all about what is best for you in your circumstances. We are on a mission to put the fun back into shopping for a nicer, newer car and will always treat you with the respect and dignity you deserve. "We believe everyone deserves to drive a nicer, newer (R) car that is safe, reliable and fun to drive for as long as you wish to own it." Thank you again for your business as we know you have other choices and we look forward to serving you as well as your family and friends in the future at McKaig in Gladewater. Sincerely, Your East Texas Dealer For the People (R) team at McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

That is what we want ........ for you to be happy! We appreciate the opportunity to earn your business and especially for taking the time to write a review about your McKaig experience. We hope you enjoy your Ford Edge from McKaig as Adrian and our other non-commissioned Solution Specialists will always work hard to help you decide what you want to buy for your circumstances and needs. We appreciate your recommendation of McKaig and will always work hard to help anyone you refer our way. We believe everyone deserves to drive a nicer, newer car that is safe, reliable and fun to drive for as long as you wish to own it. Sincerely, Your East Texas Dealer "For the People" (R) McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

We are very happy when folks describe their McKaig experience with the words "Great Experience!" We are on a mission to put the fun back not buying a nicer, newer (R) car and take our For the people pledge and Buyer's Bill of Rights very seriously. Adrian is great as a non-commissioned Solution Specialist and never has a financial incentive to try to push product or sell you anything other than what is best for you. Adrian, Brandon and our entire staff want to help you as "we believe everyone deserves to drive a nicer, newer (R) car that is safe, reliable and fun to drive for as long as you wish to own it. We look forward to serving you as well as your family and friends in the future. Sincerely, Your East Texas Dealer For the people (R) team at McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

It is hard to express how much we appreciate the opportunity to earn your business and the descriptive words you use in describing your McKaig experience as "Good people, Good dealership!" We do have a great staff that truly wants to help folks without trying to push product or pressure you into buying. We don't sell you as we only try to help you decide what you want to buy. We take our For the People (FTP) pledge and Buyer's Bill of Rights very seriously. We are on a mission to put the fun back into shopping for a nicer, newer (R) car one guest at a time. "We believe everyone deserves a nicer, newer car(R) that is safe, reliable and fun to drive for as long as you wish to own it." Thank you again for your business and for letting others know McKaig really is different. We look forward to helping you as well as your family and friends in the future. Sincerely, Your East Texas For the people team at McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

We love to hear the words "Happy customer" when someone describes their McKaig Service experience! We have a great team that truly wants to help our guests keep their car, truck or suv "safe, reliable and fun to drive for as long as they wish to own it." Thank you for your business and for taking the time to write a review about your McKaig experience. Sincerely, Your East Texas Chevy Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

Dear Charlotte, We have all been stuck in a car we couldn't rely on at one time or another! That is why "we believe everyone deserves to drive a nicer, newer(R) car that is safe, reliable and fun to drive for as long as you wish to own it." We are so appreciative of your business and especially for taking the time to write a nice review about your McKaig experience. We love getting these reviews as we are on a mission to change the car buying experience in East Texas one guest at a time. Nena does a great job as a non-commissioned Solution Specialist and more & more East Texans love knowing we don't give a financial incentive for them to try to push or sell you anything other than what is in your best interest. That is how we want to be treated as we want someone who will actually help us decide what we want to buy! We have a great team at McKaig and we appreciate your accolades to Nena and Brandon as they work hard to help our guests and your kind words give them the opportunity to help even more. Thank you for your business and we look forward to helping you as well as your family and friends in the future. Sincerely, Your East Texas Chevy and Buick Dealer "For The People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

PS More and more East Texans are asking for Nena and our other non-commissioned Solution Specialists as they want someone helping them that does not have a financial incentive to possibly want to push or sell them something not in their best interests. Our non-commissioned Solution Specialists do not have a financial incentive to try and push or sell you product as they make the same thing on whatever you decide to buy! They are to help you decide what is best for you while providing a great experience! It's called the "McKaig experience!"

Bill Dickason Chevrolet Buick responded

Well, we are certainly glad and appreciate that you picked McKaig Chevrolet Buick as your first (and only) stop for a nicer, newer car after nearly 2 decades. We love helping folks get what they want and deserve and appreciate the accolades for Jason, Freddie and Brandon. More and more folks are making the drive from Tyler to Gladewater for their nicer, newer car or truck and we are glad Freddie could help out with the logistics of getting a few items covered on your truck. Thank you for your business and we look forward to serving you and yours in the future. Sincerely, Your East Texas Dealer FOR The People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

AJW - You have made our day by telling us what a pleasant experience you had at McKaig and that it was unlike any dealership experience in the past! Thank you as we are on a mission to change the car buying experience in East Texas one guest at a time and appreciate your business and kind review. We want it "always to be a pleasure" for everyone to come to McKaig. Adrian, a non-commissioned Solution Specialist, is one of the very top rated DealerRater Certified Dealership employees in the entire State of Texas. Check him out on the following link as you are not alone in singing his praises. You will also find that Freddie and Jeriamy are well thought of as Managers and DealerRater is the worlds largest review site exclusively for the review of car dealers and their employees. https://www.dealerrater.com/directory/Texas/Chevrolet/ Most folks don't believe us (& we don't blame them) when we say we are a Dealer "For the People(R)" but, as you can see, we have more folks reviewing us on DealerRater.com than most other "big city" Chevy dealers in the entire state of Texas. This is why more and more folks from all over East Texas and beyond (ArkLaTex) are making the drive to Gladewater and the "McKaig experience." We look forward to serving you as well as your family and friends in the future. Sincerely, Your East Texas Chevy Dealer "FOR The People"(R) McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, TX 75647 The Antique Capital of East Texas

Bill Dickason Chevrolet Buick responded

Thank you for giving us a chance to earn your business and especially for taking the time to write a review about your McKaig experience so others know that we really are different. Summur does a great job in our Guest Concierge Services answering questions and helping folks get past their fear of coming in. Nena is amazing as a non-commissioned Solution Specialist who will always be your advocate as there is no financial incentive to try to push or sell anything other than what is in your best interest because she makes the same thing no matter what you decide to buy. Freddie is our General Solutions Manager and he and our other managers do a great job helping folks find, qualify and own their nicer, newer car. We appreciate your business and look forward to helping you as well as your family and friends in the future. We will always do our best to take care of our guests! Sincerely, Your East Texas Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas