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Bill Dickason Chevrolet Buick

Gladewater, TX

4.7
3,102 Reviews
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1110 E Broadway Ave

Gladewater, TX

75647

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Showing 3,102 reviews

May 12, 2015

Great service Aaron I bought my car at Mckaig because of Wes Swan , Justin Watkins and Floyd Rucks . They have all since left . I have the maintenance agreement with Mcka More

by Mackey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and review! We appreciate your review as it both 1) shows we are not perfect and that 2) we will work on making things right! We have had some VoiceMail issues we are working to correct and apologize - as you are not alone! We also want everyone to know they can always reach out to Susie, Laura, Aaron and us directly if you ever feel like we are not being responsive to your needs and requests. We WILL work through it and get you a response as we have a great team that truly cares about authentically helping our guests! Great Job Aaron in owning and taking care of the issue! That is what great employees, and teams, do! They pick each other up and help to make us a true Dealer "FOR The People" even when we sometimes stub our toe. Thank you for letting us know and Thank You Aaron for coming to the rescue! This is exactly what we teach in our weekly "Culture Training" and how we are different from most dealers. We will respond & work to get better ...... and even use this in future training sessions as a case study! We appreciate you! Sincerely, Kent and Mark Abernathy, Brothers of Savings & Dealers FOR The People

May 11, 2015

Why go anywhere else? We have been buying our vehicles from Mckaig Chevrolet since February 1979. When we need a new vehicle there is only one place to go. We were looking More

by pawpaw58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kent Abernathy, Doyle Dougan, Aaron Abernathy
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Sherry & David, We sincerely appreciate your business and loyalty thru the years! We are proud to have you as satisfied customer guests and Thank You for letting others know our Guest Concierge/Find It For Me really is a service that really works and that Doyle and the rest of our Service Department is second to none! You are appreciated! Sincerely, Kent & Mark Abernathy Dealers FOR The People

May 09, 2015

Great Friendly Folks We came to the dealership couple of weeks ago to look for new replacement vehicle. Bruce showed us around and we told him our situation. We found one More

by cbonehill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Preiss, Bruce Wike
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for making the drive from Winnsboro to Gladewater for the "McKaig Experience!" We are especially pleased to hear it was worth it and our Guest Concierge/Find It For Me worked for yet another East Texan! We have a great staff that truly enjoys helping change the car... Or truck... Buying experience in East Texas! We think buying a nicer, newer car should be FUN and not something one dreads. Thank you again for your business and letting others know we truly are different from most other car dealers. Sincerely, Kent & Mark Abernathy, Brothers of Savings & Dealers FOR The People

May 05, 2015

DIDN'T WASTE MY TIME contacted ct at mckaig wanting a trax credit isnt great and although they did a deal it wasn't going to fit my budget so i told ct what I wanted and n More

by stew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ct
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

We appreciate your business and the kind review. As you know, CT and all of our "Solution Speciats" are non-commissioned so they work on Helping YOU! It makes them No Difference whether you buy the most expensive or least expensive unit on the lot .... Or anything in the middle. This means they will truly put Your wants and needs first, above everything else, and why more and more folks are coming to Gladewater to experience the "McKaig Difference!" We appreciate the opportunity to serve and earn your business and for letting others know it is worth the drive to Gladewater from all over East Texas and the Ark-La-Tex! We appreciate you. Sincerely, Kent and Mark Abernathy Dealers FOR The People KentandMark.com

April 30, 2015

Wonderful experience I recommend Bruce and CT at this dealership. Bruce helped me find a nice car in my budget and did what it took to make the deal happen. Which is very More

by mglenn71703
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce Wike
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for the opportunity to serve and earn your business. We specialize in helping folks Find, Qualify for and own the nicer, newer car of their dreams. We believe everyone deserves to drive a nicer, newer car and we will do our best to put you on a path to help You qualify even if we can't help you immediately. Thank you for your business and review! We appreciate you. Sincerely, Kent and Mark Dealers FOR The People

April 29, 2015

very easy to work with ive been using mike at mckaig for years when i need anything i call mike and he will find my needs very nice to have them on my side Thanks Daryl Ga More

by dmsgaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Daryl, Thank you for being a longtime and very loyal customer of Mike's and McKaig, A Dealer FOR The People! We appreciate your loyalty and we apologize for taking so long replying. We'll get better! Sincerely, Kent and Mark Dealers FOR The People

April 28, 2015

A very pleasant experience I recently visited McKaig to inquire about a Tahoe I saw on the used car lot. I requested Mike Lambert ,and, after a little paperwork I drove it home More

by GGoggans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kent Abernathy, Doyle Dougan, Sabrina Preiss
May 17, 2015 -

Bill Dickason Chevrolet Buick responded

We appreciate the opportunity to serve and earn your business ... And Thank You for letting others know how we try to take care of our Customer Guests! We appreciate you! Kent and Mark Dealers FOR the People

April 28, 2015

Best car shopping experience ever! Didn't have the best credit, and was in the negative still on my 08 truck. Brain and the rest of the team worked hard and got me into a brand new 2015 More

by BBortz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Preiss, Brian Pilcher
May 17, 2015 -

Bill Dickason Chevrolet Buick responded

Glad to hear you had a great experience as that is our goal with each and every guest! We do specialize in helping folks find, qualify for and own the nicer, newer car of their dreams. Thank you for the opportunity and letting others know that we truly are "different," ..... And Better! We appreciate you! Sincerely, Kent & Mark Abernathy Dealers FOr the People

April 28, 2015

they will work within your budget so I stopped at a convenience store across the street from mckaig for a cup of coffee on a Saturday morning . the store didn't have any fresh coffee , More

by 49kmiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 15, 2015 -

Bill Dickason Chevrolet Buick responded

Our pleasure re the coffee and we appreciate the opportunity to chat and earn your trust. It's pretty straightforward when our Solutions Specialists are not on commissions and charged with helping our guests find the car that's the best fit/value for their wants, needs and desires. It didn't make CT any difference what car you decided to buy, so he was all about helping you instead of trying to solve his problem thru a higher commissioned unit. No Bullies - or Sharks - in the Showrrom at McKaig, your only East Texas "FOR The People" car dealer. We hope you enjoy your nicer, newer Chevy Equinox! Sincerely, Kent and Mark Dealers FOR The People

April 27, 2015

Great sales experience @McKaig Chevrolet Just bought 2015 Tahoe from McKaig Chevrolet Buick and it was one of the best car buying experiences in a very long time. Mike Lambert made it a gre More

by pcommander2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doyle Dougan
May 17, 2015 -

Bill Dickason Chevrolet Buick responded

Thank you for the "opportunity" to serve and earn your business! We also appreciate you letting others know that we truly are "different" as most have to experience the difference to believe it! We truly are on a mission to change the car buying experience in East Texas as it should be something you enjoy! Thank you again and we look forward to serving your friends and family as they shop for their nicer, newer car, truck or SUV/.crossover! We appreciate you! Sincerely, Kent and Mark Abernathy Dealers FOR The People

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