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Bill Dickason Chevrolet Buick

Gladewater, TX

4.7
3,082 Reviews
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1110 E Broadway Ave

Gladewater, TX

75647

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Showing 3,082 reviews

September 28, 2014

This dealership is always our first choice! We have been purchasing our vehicles from McKaig Chevrolet in Gladewater, TX for several years. We have purchased new and used cars from them. We do n More

by beth.d.franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kent Abernathy, Doyle Dougan
September 26, 2014

wonderful Everyone was friendly and very helpful. I live an hour an half away and had to do a lot of my shopping buy phone. They help me find the vehicle tha More

by dcrockett171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 25, 2014

Great experience I recently purchased a 2014 Silverado High Country from Mike Landers at McKaig. Mike did a great job, was most professional, and took great care in p More

by Khalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 25, 2014

Great Experience Thank you Elexis for you friendly customer service. Had a great experience looking for a new car ad love my car. I tell everyone where and who I bough More

by shirley.clements.794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 24, 2014

Great experience They were very helpful and helped us out a lot...I'm very happy with the car they picked out for me... I will be sure to send whoever needs a car to M More

by Kstarling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 23, 2014

Great Service!!! Great customer Service!!! They are truly a dealer for the people! I love my car and look forward to referring customers and service in future. More

by trikena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 10, 2014

Great Service They take the time to really help me . very helpful and friendly . I will be proud to send family and friends . The best customer service , just very More

by mhagler42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Wells
Sep 16, 2014 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and nice review! We really are on a mission to change the car buying experience one guest at a time and that is why we have non-commissioned Solution Specialists ,,,,, so they will listen to you and your needs! One of our Buyer's Bill of Rights is to treat everyone with dignity and respect just as we would want to be treated. This is why we are your East Texas Dealer FOR The People! Thank you again and we look forward to serving you, your friends and family soon! Sincerely, Kent & Mark

September 08, 2014

Great Place I had the greatest Experience with McKaig, I don't have the best of credit and had newly bought a veh. with now an Ex and needed to get out from under More

by jaquie.martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina Preiss, Rick Wells
Sep 16, 2014 -

Bill Dickason Chevrolet Buick responded

Dear Jaquie, Thank you for the opportunity to serve you and we are very happy we could help! While we aren't perfect and can't always help everyone today, we can do our best when guests come into the dealership and work with our team of advocates! Our team works very hard to help everyone who comes to McKaig as we are definitely on a mission to change the car buying experience 1 guest at a time! we hope you enjoy your nicer, newer 2014 Buick Encore! Sincerely, Kent & Mark McKaig Chevrolet Buick A Dealer FOR The People

September 04, 2014

Great Service Experience I had to take my truck in to get serviced and I could not have asked for a better experience. They got to my truck the same day, ordered the part, and More

by jeff.sasser.07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Abernathy
Sep 19, 2014 -

Bill Dickason Chevrolet Buick responded

Thank you for your business and kind review. Our staff loves these reviews as they truly want our guests to be happy and glad they came to McKaig Chevrolet Buick, your East Texas Dealer FOR The People.

August 30, 2014

Typical service for a female When I was looking for a car I was impressed with McKaig even though I did not buy there. I bought a Toyota. I decide to stop in for an oil change th More

by Christinethomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 15, 2014 -

Bill Dickason Chevrolet Buick responded

Christine, You are right, the Service Department does say a lot about a car Dealership. Please contact Kent Abernathy, Susie Scadden or me directly as we want to personally review your experience in our Service Department. We take great pride in being different ....& BETTER... so we would appreciate your working directly with us to improve. We should complete a walk-around and perform a Free 27 point inspection with every guest. Because we don't push product, It takes a minimum of 2 Team Members to note a Yellow/caution or Red/immediate need to a guest. It is our policy to inform our guests of a leaking battery/Yellow caution; however, you should have been given 2 or 3 options with different prices (our Good, Better & Best batteries) and warranty periods! There should also be no pressure as we just want to advise of potential problems and alternative solutions so you don't get stranded or inconvenienced. It is always our guests decision and you should not be pressured! We should have also "shown you" any problems with the battery or dirty air filters so You could see for yourself. We do this as it is how we would want to be respected. We honor all competitive prices on the same product and/or current promotional Ads/Coupons. We even offer a 30 day Price match Guarantee on Tires if you find a better price within 50 miles of Gladewater. We are also recognized as a "Certified Elite" service department .....one of the very best in the Nation. We are serious about providing the best service at competitive prices. Please contact us (Kent, Susie or me) and we will provide you a FREE battery on the unit we serviced to help us further improve our Guest process! Our Mission is to change the car servicing experience one guest at a time and we are sincerely sorry you were not happy with our service. Please help us learn what improvements we should make to improve our Guest's service experience in the future. Sincerely, Mark

Sep 16, 2014 -

Bill Dickason Chevrolet Buick responded

Christine, We wanted to thank you again for your review as that is how we improve. Most do not want to hear negative reviews; however, we know we aren't always perfect and use these reviews to improve our processes & training to better serve our guests in the future. While we understand you have declined to come back in for your Free battery, that offer is still open should you change your mind, as our review showed we failed to give you our Good, Better & Best options for a battery replacement. We can't apologize for advising you of a leaking battery as they can be problematic; however, we must have misquoted the price (we don't carry batteries at the high price your review states) and also failed to offer you our Good, Better & Best options for replacement that would have included a lower cost battery. We are sincerely sorry we failed you and your review will help us improve our service to future guests! Thank you again and we hope you will reconsider and let us replace your leaking battery. We truly are on a mission to show the negative car dealer stereotypes do Not apply to all dealers! As your East Texas Dealer FOR The People we want to be different .... and Better! Sincerely, Kent & Mark

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