Bill Dickason Chevrolet Buick

It was my first time to visit McKaig Chevrolet Pontiac Buick and it turned out to be a great car buying experience. Phillip and Josh worked with me. I had been shoping around for a slightly used SUV, and Buick and it turned out to be a great car buying experience. Phillip and Josh worked with me. I had been shoping around for a slightly used SUV, and when I found what I thought might be a potential buy - actually was just as described on their website and by Phillip on the phone without any misrepresentation. I highly recommend doing business with the Folks at McKaig any day. Great People, Corteous service, and Excellent vehicles at their Dealership. More

I had researched pickup trucks on the internet and had decided to buy an almost new chevrolet pickup truck. In one of my searches McKaig Chevrolet had a vehicle that met my criteria and only had slightly decided to buy an almost new chevrolet pickup truck. In one of my searches McKaig Chevrolet had a vehicle that met my criteria and only had slightly over 7,ooo miles. I called and Josh answered the phone and although the dealership was about to close he took the time to answer all my questions about the truck that I was interested in. I told him that I would be out of town the next week but that I would come see the truck the following Friday. He thanked me for calling and we hung up. The following Friday I didn't call because I thought the truck had probably sold. Josh called me about noon and my wife and I drove to Gladewater to see the truck. When we got there we met Josh and Phillip and they were extremely friendly and helpful. They backed the truck into an open area where we could see it and open all the doors. They explained what they knew about the truck and the options. Right away I liked the truck and decided to drive it. Josh told me where to drive, and identified an area that we could drive at highway speeds and really get a feel for the truck. They made sure that we had plenty of gas and told us to take our time and enjoy ourselves. We did just that and when we got back Phillip met us and we began to talk about the truck and he answered some questions that we had. I liked the truck and made an offer and Phillip said, "Let's go talk to Josh and see what we can do." There was no pressure, Josh accepted my offer and invited us to his office to do the paperwork. That seems like a very small thing, but I researched the value of that type truck very throughly and I know my offer was reasonable but on the low side. Josh made the decision and didn't try to get more money out of me. I thought that was amazing. From that point my buying experience was even better. Josh was very through in the paperwork and my wife and I understood everything that we signed. While we were getting the paperwork done Phillip had the truck cleaned, (it was already pretty clean), filled with gas, and serviced. My wife and I have bought many cars in our lifetime, but this is the first one that the dealership provided a full tank of gas. Before we left we were even introduced to the owner and found him just as pleasant and friendly as the rest of his staff. In conclusion,let me say, I went in to this dealership to buy a used truck. I could afford to buy anything I wanted but I had concluded that this represented the best value for me. No one tried to sell me anything. I was allowed to BUY what I wanted. I was treated courteously and friendly and all my questions were answered. The salespeople, Josh and Phillip, went out of their way to ensure that we were confortable and had the information that we needed. This was one of the best car buying experiences that I have ever had and I will return as I have need for service or future vehicles. I certainly will recommend this dealership to my friends. My Thanks to McKaig Chevrolet. More

Mike was the salesperson I spoke with, and he took customer service to an entirely new level. He greeted me at the door with a smile every time I came in, and worked with me honestly until we found t customer service to an entirely new level. He greeted me at the door with a smile every time I came in, and worked with me honestly until we found the truck that fit me best. Josh, the finance manager, went through EVERY sheet of paper during the financing to make sure I completely understood everything. McKaig's was the friendliest dealership I have ever been in. Everyone there went out of there way to make sure my wife and I were comfortable. I would and WILL recommend McKaig's to my friends and family. More

Having been to several car dealerships in our lifetime, we would rate our experience with McKaig Chevrolet as unusually positive. The sales experience with Brent was informative and un-pressured as we wen we would rate our experience with McKaig Chevrolet as unusually positive. The sales experience with Brent was informative and un-pressured as we went thru our various options. Brent and Josh were very patient thru our NUMEROUS questions and brainstorming. Also notable was that everyone we dealt with had lunch on the table, but delayed eating for over two hours, until all of our purchasing formalities were done and we were off the lot with the car. McKaig had us bring the vehicle back two days later, on Monday, where they proceeded to finalize any of the servicing that was necessary, such as alignment, cleaning, and fuse replacement. Doyle and Jimmy were very thorough in their details. Hands-down, best vehicle experience ever! Erin and Melissa Higgins Gladewater, Texas More

AFTER SHOPPING AROUND AT THE OTHER LOCAL DEALERSHIPS LIKE GABRIELLE JORDAN IN HENDERSON TX, YEATES IN HENDERSON TX AND PATTERSON IN KILGORE TX WHO I NEVER WAS RESPONDED TO, I FINALLY FOUND A DEALERSHIP THAT GABRIELLE JORDAN IN HENDERSON TX, YEATES IN HENDERSON TX AND PATTERSON IN KILGORE TX WHO I NEVER WAS RESPONDED TO, I FINALLY FOUND A DEALERSHIP THAT I DID NOT HAVE TO HAGGLE WITH. MCKAIG CHEVROLET PONTIAC BUICK HAS BEEN THE BEST EXPERIENCE FOR ME SO FAR IN ALL OF MY YEARS OF BUYING VEHICLES! THEY GAVE ME THE BOTTOM DOLLAR PRICE RIGHT UP FRONT AND THEY GAVE ME THE BEST PRICE FOR MY TRADE IN WITHOUT ANY HASSEL! MIKE LAMBERT (SALES) AND JOSH JOHNSTON (FINANCE) WERE VERY FRIENDLY TO WORK WITH. I WILL RECCOMEND THIS DEALERSHIP TO EVERYONE WHO WANTS TO GET A GREAT PRICE FOR A NEW OR USED VEHICLE. I WILL NEVER BUY A VEHICLE FROM ANYONE ELSE!! THANKS MCKAIG FOR YOUR HELP AND SERVICE! KATE, KILGORE TX More

Fast and easy. Found what I was looking for quickly. No hassle over rebates or supplier discount. Would recommend these guys. Car arrived a couple days after the 30th, but they honored the previous month hassle over rebates or supplier discount. Would recommend these guys. Car arrived a couple days after the 30th, but they honored the previous months incentives. Treated my wife and me with respect. More

We have been doing business with McKaig for over 20 years. We have always been greeted with a smile and handsahke. Mike is the best to work with. No pressure when trying to make a purchase in fact years. We have always been greeted with a smile and handsahke. Mike is the best to work with. No pressure when trying to make a purchase in fact I just tell him what I want and if they don;t have the vehicle he will find it for me. I absolutely love this dealership everyone makes you feel like you are family and call me by name everytime I am there. Last year while working on our son;s senior prom I had a problem with my Suburban. I went to get in it and it would not start needless to say I was in a panic as I knew I had to have that vehicle as we were moving decorations from where we assembled them to the prom location. It was on a Saturday morning and I called McKaig and told them of my situation. They said they would send a wrecker to pick up my vehicle, a few minutes later Mike called me back and said to not worry that Larry was bringing me anohter Suburban to use that week-end and they would have mine ready sometime Monday. I don't know of any other dealership that would have done that for me. We have several family members that we have sent to buy there vehicles at McKaig we won't let them look at any other dealerships. We are all very satisfied with customer service,Doyle and his staff in the service dept., Laura and the girls in the front office, and especailly to Mike for all that I put him through. GREAT DEALERSHIP Gene and Billie Smeltzer More

I went in to McKaig's service department on a Saturday to get my 1998 Olds Intrigue Recall fulfilled. I met Philip in the front lobby area and asked him if the Pontiac G6 was sold to anyone. The car has ju get my 1998 Olds Intrigue Recall fulfilled. I met Philip in the front lobby area and asked him if the Pontiac G6 was sold to anyone. The car has just been driven around from the Service area. I then inspected the exterior and interior of the vehicle and really liked it. The vehicle is a 4cyl automatic with cruise control. It is the perfect car for me for work. I live in Kilgore and travel to Athens, Texas everyday. Philip and Josh and the other staff members were really nice to me. Even the Service advisor on duty that Saturday congratulated me for coming in for the recall that was a $17 part, but ended purchasing a $17K car. I look forward to getting my Pontiac G6 serviced at McKaig's. More

About 2 months ago, I had a minor auto emergency on my way to a job interview, and pulled into McKaig's for help. Everyone was super friendly, and said 'no problem, we can have you back on the way in no t way to a job interview, and pulled into McKaig's for help. Everyone was super friendly, and said 'no problem, we can have you back on the way in no time.' I had never dealt with this dealership before but was completely blown away at how helpful and friendly they were to me that day. So there was no question when I went to buy my first new car, McKaig won hands down and had another AMAZING experience. Josh, the finance manager, was wonderful to work with. Being a first time buyer right out of college, I had no credit, and he did everything he could to get me approved for the needed amount without having ridiculously high interest rates. He also was sure to take his time and explain anything to me that I had any questions about. Phillip, the salesman I worked with, was outstanding. He worked for several weeks to find the exact car I wanted and traded with another dealership. He also took about an hour of his time after I bought the car to go over all the details. The ladies that work the front desk are super friendly. Overall, this is an awesome dealership. Everyone is very friendly and helpful. I highly recommend it to anyone looking to buy a new car. More

I have bought 4 cars from McKaig over the years, 2 Suburbans, 1 Tahoe, and a Pontiac Torrent. My wife or I have worked with Larry (retired) and Mike on the new car purchases and with Doyle on service Suburbans, 1 Tahoe, and a Pontiac Torrent. My wife or I have worked with Larry (retired) and Mike on the new car purchases and with Doyle on service. All vehicles were purchased in a low pressure environment at a fair price. All of the vehicles have been serviced by Doyle and his staff who do a good job of maintaining the vehicles. I am very pleased with both sales and service at McKaig. I drive by several Chevrolet and other dealerships on my way to McKaig in Gladewater. I will continue to do so for future purchases and service as well. Honesty and dependability is hard to find these days. More