Bill Estes Chevrolet

Great customer service Called on Monday am to get an oil change and a broken door handle fixed. Spoke with Mark Phillips in service who asked if I could be there in an hour! Called on Monday am to get an oil change and a broken door handle fixed. Spoke with Mark Phillips in service who asked if I could be there in an hour! It is my only car and they needed it overnight so they provided me with a loaner. Got the oil changed and the door handle fixed, an alignment, and broken stabilizer bars repaired. On checkout, the woman at the desk looked up my service credit and I asked if my warrant covered any of these things. They told me that it was expired but I had the paperwork with me and thought it was still in force until august of this year. Mark went the extra mile to look it over and take it to the dealership/finance department. Michael Higgins investigated and found that the odometer reading wasn’t entered when I bought the contract at the end of the factory warranty. He and Jenny got that corrected and are working on crediting the warranty covered charges. I REALLY appreciated all of their efforts. I know this time helping me Could have been spent making a new sale and more money for them. They did reinforce my loyalty to Bill Estes and I will be spreading the word about their great customer service! More

Awesome This was a great experience to work with Chevy. The Service was quick and no problems when I left. They showed me their new technology and that was aw This was a great experience to work with Chevy. The Service was quick and no problems when I left. They showed me their new technology and that was awesome. My vehicle drives great. More

Tire repair and replace -quick, fast excellant service and work met to my satisfaction-thourough and complete-high communication levels and involvement-very satisfied with al -quick, fast excellant service and work met to my satisfaction-thourough and complete-high communication levels and involvement-very satisfied with all aspects of work More

I bought new car. 2 diff sets of tires. No answers. No help No answers on why brand new car had 2 sets of tires.. no window sticker. Paid cash. No resolutions 3 weeks later. Very unsatisfactory with everyone I No answers on why brand new car had 2 sets of tires.. no window sticker. Paid cash. No resolutions 3 weeks later. Very unsatisfactory with everyone I talked to. I just got blown off. Like it was normal to get new car w Michelin tires in front and Bridgestone in the back Denial on any wrong doing. Plus a blowout at under 300 Miles. Had to buy a new tire. . More

Recent Purchase Eric Henderson and Pascal Decaudin helped make the car buying experience a joy! Combined, the two worked with my wife and I to ensure that we not only Eric Henderson and Pascal Decaudin helped make the car buying experience a joy! Combined, the two worked with my wife and I to ensure that we not only got the best deal, but also, ensure that we received everything we needed in an automobile. This was our first time working with Bill Estes, however. After working with these two, we will definitely be back! More

Bad Experience with Oil Change Took my car in three time for its oil change. They didn't say the car have any problems. There multi point check inspection report was always marked i Took my car in three time for its oil change. They didn't say the car have any problems. There multi point check inspection report was always marked in all green. After last week visit with in two week's break's were making some noise . It was a bad break pad. Also my engine oil and filter were very dirty too. I never got any recommendation from them to consider about changing any of them. Even my spare tires marked in green saying they have been checked. When I looked at them it didn't have air in it. Representative told that they don't check them manually it's all computerized. More

Great service - Payment options need some other options My complaint is with the payment. I dropped my car off for repairs. The day that it was ready was a Saturday before the Labor Day Holiday. I had to My complaint is with the payment. I dropped my car off for repairs. The day that it was ready was a Saturday before the Labor Day Holiday. I had to be out of town so I check to see if the work had been completed. Yes, Great so far. When I asked to pay over the phone with a credit card, I was told since the bill was over $500 I would have to come in. I needed my car for the weekend. They would be closed for the Holiday and I was out of town. I asked if someone could pay for me. They would have to have my credit card which was impossible. I am out of town. I arranged for my son to come and pay with his Credit Card. He told them to leave the key in the vehicle and leave it unlock so I could pick it up later that same day. Their concern is they thought I could be paying with a stolen credit card. I am sure they have had others do this or it wouldn't be company policy. Problem is my son could have picked up the car later or if he had my credit card he could had paid and they would have given him the car. I don't know why I would pay with a stolen credit card for my own vehicle or why anyone else would pay for my car. No one call me to make sure I was able to pick the car up ok I am glad though they did leave the key in the car unlocked or I would have had a bad weekend. More

Watch out Yesterday was the second time we took the Malibu in for a Groupon oil change special. The first time took 2 hours and I had to reconnect a vacuum line Yesterday was the second time we took the Malibu in for a Groupon oil change special. The first time took 2 hours and I had to reconnect a vacuum line and buy a new gas cap because the check engine light came on immediately after we left. Yesterday took 2 1/2 hours and I had to reinstall the panel on the passenger side of the console. Question, why do you take the car apart for an oil change other than to try and run up the bill. Can't imagine what it's like to buy a car there. You have been warned. Watch them. More

Cheated out of Warranty Terrible Experience. I would not ever recommend going to this dealer. I purchased a "new" vehicle. They did mention that it was used as a customer cou Terrible Experience. I would not ever recommend going to this dealer. I purchased a "new" vehicle. They did mention that it was used as a customer courtesy vehicle when I bought, but failed to mention that would mean that the warranty was almost half gone when I purchased it. I was forced to pay for service that should be free, so remember that whatever they say is likely a lie. Best bet is to go to a more reputable dealer. More

Total Sham These guys are just bad business.... I rarely will write a review, but after the back and fourth and just LIES I don't want someone to trust them the These guys are just bad business.... I rarely will write a review, but after the back and fourth and just LIES I don't want someone to trust them the way I did. Life lesson. I bought a car from them, and the experience was pretty good until I learned I was shammed. I am an out of state buyer and I made sure to ask them multiple times about taxes. My Salesman BO DEMIR, assured me via text it was all taken care of. We agreed to 23800 OTD, Which in the car world means Out the DOOR. Nothing else..... I told them multiple times I need to know about these taxes and they assured it was taken care of.... This allowed me to put money down since I budgeted that in... So after putting that money down and purchasing the car. The Title office now says I owe them 1500 in taxes and my salesman BO, now is pushing me off Troy OWENS who told BO that that problem would be taken care of, and now I got off the phone and he says its my issue.. So they took my down payment money, and now I have to pay the taxes that I was assured was taken care of.... If there is a spot to upload photos I will gladly provide all the conversations. Completely ripped off and BAD BUSINESS! More