Bill Estes Chevrolet

Dishonest -Unethical I was pressured me to take a low offer for my trade, because of a bad Car Fax report, they said they would be lucky if they could even sell the car. I was pressured me to take a low offer for my trade, because of a bad Car Fax report, they said they would be lucky if they could even sell the car.. Then they advertised same care for almost 4 times what I was given in trade. Guess the bad Car Fax really didn't matter when they were selling as they said it would. The dealer manager refused to let me reach Bill Estes. They also would not honor the advertised return policy. The dealer manager was beyond rude. He told me it was his job to keep people away from Mr. Estes. Even Chevrolet could not make them make this right but I wanted them to know how dishonest this dealer was with me. Chevrolet said they would keep the complaint and gave me some free oil changes as a sorry gift. I have no problem with Chevrolet just this cheating dealer. More

Bad practices Very dishonest practices at this dealership. They will lure you in, then deny you or haggle till you get tired and leave. Also, THEY sent us a pre app Very dishonest practices at this dealership. They will lure you in, then deny you or haggle till you get tired and leave. Also, THEY sent us a pre approval letter, then when we got there, it meant NOTHING and we have good credit by the way so we didn't even need that, but why send something then re-neg on it later? More

Car listed not there I emailed them in the morning about a car. I drove an hour and half to get there and they said they didn't have that car. What a Joke! manager never a I emailed them in the morning about a car. I drove an hour and half to get there and they said they didn't have that car. What a Joke! manager never apologized! More

Did not honor "We honor any coupon from any service center" Despite the "We honor any(Underlined) coupon from any service center" claim on this months ValuePak insert. My coupon, which is $15 lower than their Despite the "We honor any(Underlined) coupon from any service center" claim on this months ValuePak insert. My coupon, which is $15 lower than their cost, was not honored(thus the poor rating on price). I was told it was too low. This claim should be taken off or have an addendum stating that it will be honored up to a certain discount. The only reason I went back to Bill Estes, for a second chance after a poor previous experience, was for that offer. Unfortunately, I was pressed for time so I decided to go ahead and have the service completed there, otherwise I would have just went to the other service center and used the coupon. Call ahead of time to see if they will honor your coupon before you go. Also, I believe one of the services that I paid for was not performed. It was insisted that it was performed. For the sake of fairness I should have taken before/after photos to make sure since it's always possible to be mistaken. Given this experience(primarily the coupon issue) and my previous experience(service and charge issue), I will not be returning to this dealership. The reason why I checked yes to recommend this dealership is that over the years I received great service from them and don't want to tarnish that fact over a few less than satisfactory experiences. Hopefully management will read this and at the very least be sure that Bill Estes Chevrolet honors what is advertised. More

A great experience My wife and I were shopping for our first new car for her and we were down to a Ford Focus and a Chevy Cruze. We decided to go with the Ford but our My wife and I were shopping for our first new car for her and we were down to a Ford Focus and a Chevy Cruze. We decided to go with the Ford but our experience was wonderful at Bill Estes Chevy. We were offered a great price for the Cruze and our sales person was friendly, funny, and understanding. In a couple years I will be in the market for a truck for myself and I will definitely go back to see Eric Beeler at Bill Estes Chevy. More

Sold an extended warranty I could never use! I bought an 2014 Equinox in Sept of 2013, and paid cash. I was sold a warranty for almost 3000. and wheel warranty for 399. that I could never use bec I bought an 2014 Equinox in Sept of 2013, and paid cash. I was sold a warranty for almost 3000. and wheel warranty for 399. that I could never use because you have to use your factory warranty first. When trading in the vehicle at another Chevy dealer I was told about the warranty and how it would never serve me. When attempting to call Estes about this my calls were not returned so I Continued calling for 5 days straight. Was told my check for half of what I paid for the warranties would be in the mail by Monday, good thing I called today because it had not even been signed. Sad that a company would take advantage of a crippled, recent widow. More

Service Center Sub-Par I made an appointment online for my vehicle to get serviced as it had a check engine light on. I brought the car in and the service adviser stated it I made an appointment online for my vehicle to get serviced as it had a check engine light on. I brought the car in and the service adviser stated it wouldn't likely be looked at until mid-afternoon. I said that was fine, as long as they could diagnose it so I could get the rental my warranty would cover. I didn't hear back until I called them later that afternoon and they stated they wouldn't be able to look at it today and they didn't have a shuttle or loaner car they could give me. I picked up the car and they left my service ticket open. I was told if I brought the car in first thing in the morning it would be one of the first to get looked at as long as no one brought their car in to be worked on before me. I brought my car in at 8 a.m. the following morning and was told it would likely be looked at by noon. I called at 12:30 and was told they were *hoping* to get my car looked at today but couldn't guarantee me as they were working on cars brought int Monday and Tuesday that had bigger problems than anticipated. They offered no solutions. Why have appointments available if you can't actually even take the time to diagnose the problem? My biggest issue is that I feel Bill Estes' service department wasted my time rather than being up front and telling me they were booked up or didn't have time. What's the point of having online appointments if you can't actually look at the vehicle? More

False advertising I went into this dealership they had a big sign that said guaranteed financing. That's a lie. I filled out a credit app and they said their system wa I went into this dealership they had a big sign that said guaranteed financing. That's a lie. I filled out a credit app and they said their system was down they would call me first thing in the morning. I waited all day no call so I called them back. Very very rude from that point on. when they told me they couldn't get me financed I asked why they say guaranteed they said they couldn't if you have credit issues. ( any dealer can do it with a person with good credit duh) I make good money but I have a low credit score. I went into another dealership and they could see that this dealership only sent it to one bank. So they didn't even really try. I think the sales manager got mad cause I tried to take the deal to their ford store because the wouldn't follow up with me. They will only value you as a customer if you have a great credit score. They are extremely rude! More

This dealership is fantastic! Everyone treated us so well, and made sure we were completely confident in our vehicle before proceeding through the purchasing process with us. They got us the best intere well, and made sure we were completely confident in our vehicle before proceeding through the purchasing process with us. They got us the best interest rates possible, even better than our bank. We were treated like family. I am very glad we chose to do business with Bill Estes Chevrolet and would recommend them to everyone. More

I came to Bill Estes looking for a specific SUV after an absolutely horrific experience at Hare Chevrolet. Because of my job requirements I was looking for a black LT model with black leather interior. I or absolutely horrific experience at Hare Chevrolet. Because of my job requirements I was looking for a black LT model with black leather interior. I originally came and saw two employees standing at the door who were later identified as Brandon and Bo. I asked if one of them could help me and Brandon kind of looked the other way and walked away from me. Bo asked me specifically what I was looking for and he immediately told me that he did not have anything in stock or anywhere in the surrounding areas. I told him that my time to purchase was eminent. Bo was fairly short with me and did not seem willing to assist me in locating a vehicle. I left to continue my search. I came back the very next day after seeing a vehicle on the website for sale. I came in and was immediately greeted by Jim who is very happy to assist me and treated me very well. I agreed to purchase the vehicle after we came to an amicable price, what $16,000 down and drove home in a brand new SUV that day. If it wasn't for Jim I would not have bought at Bill Estes. It's sad that people like Bo and Brandon apparently judge people by the way they look. As a result they both lost out on a $40,000 sale. Thank you very much Jim for taking care of me and making me a happy customer. I love my new SUV! More