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Bill Estes Chrysler Jeep Dodge RAM

Brownsburg, IN

Overview
Reviews
3.5
44 Reviews
Call Dealership (317) 456-1695

745 E 56th St

Brownsburg, IN

46112

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Showing 44 reviews

November 23, 2023

The people are nice to work with They are Very helpful and the dealership is clean More

by Mcalspaugh
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bill Fketcher
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November 22, 2023

Terrible customer service, they had my vehicle for a week and didn’t let me know anything! More

by devante3633
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Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
N/A
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Nov 29, 2023 -

Bill Estes Chrysler Jeep Dodge RAM responded

Devante, Thank you for taking the time to share your feedback with us. We're pleased to hear that you were satisfied with the work performed on your vehicle. However, we deeply regret that your experience with our customer service did not meet your expectations. Customer satisfaction is our top priority, and we apologize for any shortcomings in our service. Your feedback is essential, and we would like to understand more about your specific concerns to address and improve upon them. We will be reaching out, but you can also contact me, if you haven’t yet heard from us. Thank you! Alvin Santana, General Manager, 317-456-1618

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November 20, 2023

Prompt. Friendly. Spot-on estimates. Quality repair work. Honest. TRUSTWORTHY! Very clean waiting area and restrooms. Good snacks. WiFi that actually w More

by jpamrhein
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cherri
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November 19, 2023

Love how convenient the location is. As with any dealership, it is hard to get into. More

by Bburg PPM
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Bill
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November 17, 2023

First time using this dealership for repair on Durango. Found the problem and fixed. Cost a little more than what I expected. So far everything is working properly. More

by bowler300
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Gunnar Martin
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November 17, 2023

Great service and very friendly and professional. Service writer is the best along with. Staff More

by taustin6789
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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November 16, 2023

Bill fletcher got it done for me. Excellent customer service and accommodation for situation outside his control or mine. More

by njanofskynick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill fletcher
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November 15, 2023

Replaced thermostat and housing on my 2012 Chrysler 200, and the engine air filter….. $ 1075. I was expecting under $600. which is what I understood the email estimate to say. Once I had agreed to the esti More

by Ayla
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
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November 13, 2023

Always an exceptional services from bill estes. Well knowledgeable representatives and technicians. At almost 200k miles, my RAM 3500 still pull like new. Thank you guys. More

by Ayo
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bill
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November 10, 2023

I scheduled an oil change on line for 9:00 days before, my Jeep was taken into the shop until 10:00. Plus I had to wait another hour for the oil change to be finished. It would have been quicker to go else More

by Davethetruckguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Blow
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Nov 14, 2023 -

Bill Estes Chrysler Jeep Dodge RAM responded

Thank you for your feedback. I'm truly sorry for the extensive delay you faced during your scheduled oil change. Your time is valuable, and the prolonged wait doesn't align with the efficient service we aim to provide. We apologize for the inconvenience caused and understand your frustration. We will be reaching out, but if you haven’t yet heard from us, please contact me. Alvin Santana, General Manager, 317-456-1618

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