Bill Estes Ford

Quick, efficient and fair Great experience working with Steve McCauley. Fair trade amount, smooth process and an overall easy experience. I would definitely recommend seeing St Great experience working with Steve McCauley. Fair trade amount, smooth process and an overall easy experience. I would definitely recommend seeing Steve if you are looking for a vehicle at Bill Estes Ford. More

Very happy with our service. We have recently moved (temporarily - we are beginner, full-time RVers) to Indianapolis from Morris, IL. Our F250 Super Duty just passed 3,000 miles We have recently moved (temporarily - we are beginner, full-time RVers) to Indianapolis from Morris, IL. Our F250 Super Duty just passed 3,000 miles and our sales person at Rub Ford in Gardner IL recommended we get our first oil change at 3,000 miles. Being new to the area, we have been paying close attention to the TV ads from various Ford dealers in Indy. Relatives told us to steer clear of a certain dealership, as they are untrustworthy, so we did. We listened to Bill Estes in his commercials and I read between the lines regarding being trusted and immediately made an appointment for our first oil change with Bill Estes Ford. The moment we walked in the door, we were greeted by a friendly gentleman (sorry, I did not catch his name), who personally took us to the service department and introduced us and from that person on, everyone was very friendly. The appearance of the service department and waiting area was immaculate. We'll be returning next summer to stay in Indy and will certainly remember Bill Estes Ford for any service needs on our truck. Thank you for a wonderful experience! More

Great experience!!! Had a great experience at Bill Estes ford. Michael was great and super easy to work with! Highly recommend!!! Scott in finanace was also really nice a Had a great experience at Bill Estes ford. Michael was great and super easy to work with! Highly recommend!!! Scott in finanace was also really nice and helpful to work with. More

Great Experience !!!!!!!!!!! Was looking for a truck and found a 2009 Toyota Tacoma at Bill Estes. Made appointment to check it out. Drove from Muncie to Brownsburg about 80 miles Was looking for a truck and found a 2009 Toyota Tacoma at Bill Estes. Made appointment to check it out. Drove from Muncie to Brownsburg about 80 miles. Got there 30 minutes early which was no problem with them. Andrew Jones told me that Darryl Humbracht asked him to work with me. Took the Toyota out for a test drive and loved the truck. Wanted to use my Buick as a trade in but that didn't work. After being there over 3 hours I was about to give up(but I would have still be happy leaving in my Buick)Andrew came back with another offer and would work in my budget. After all was said and done I spent 41/2 hours there but it was the best 41/2 hours. I left with the truck I was looking for. Nest time I'm looking for or know someone looking for a new vehicle I'll sent them to Bill Estes and tell them to ask for Andrew Jones or Darryl Humbracht. A Big Thank You to Andrew for all the work it took to get me in the Toyota,!!!!!!!!!! More

First car purchase We were looking for my son's first car and were happy to have found Bill Estes Ford. Over the course of 10 days they kept in communication and were ab We were looking for my son's first car and were happy to have found Bill Estes Ford. Over the course of 10 days they kept in communication and were able to match us with the used car we needed More

Just like any car dealership, just getting you in the door I have been to this location to purchase a vehicle 3 times. The first time was successful and I was able to find the right car for me. The second ti I have been to this location to purchase a vehicle 3 times. The first time was successful and I was able to find the right car for me. The second time I came in I did some work with the internet sales team, where I had liked a vehicle and added to alert me if the price came down. I got a call saying that she had good news...the managers were looking to make deals. I explained to the person that called me what my budget was and what I was looking for and she assured me that a deal was to be made. I made an appointment to come in on a Saturday (I don't live near Brownsburg so it is a 45 minute drive) to test drive the vehicle, only to find that it was "just taken to auction". I was then showed 2 more vehicles that were out of my price range. I asked why this had happened I was told by the salesperson that there was no way the dealership could come down as low as I was told and it made more sense to take it to auction. I left the dealership and purchased a vehicle somewhere else. I still take my vehicles there to service because Ali (in service) does a great job and tells me what needs to be done and doesn't try to add things I don't need. Which brings me to the last time I came. I made an appointment to get my oil changed and saw a newer vehicle that I was interested in and since I was going to be there, figured I would send an inquiry. Again the internet person called me back, I explained my situation saying I didn't want to waste anyone's time. She assured me that the manager would be able to make something happen, even in my situation. I looked at the vehicle, gave it a test drive and liked it, even though in the description is said that there was a sun/moonroof and there wasn't (then it was pointed out that there is a disclaimer about what is advertised, like that was my fault). The "deal" that was offered was that I could put more money down than I could afford (asked if I could get money from somewhere else), I guess this is why car salespersons get the rep. they do. I would HIGHLY suggest the service department for any needs but will probably purchase somewhere else...again. I only named ALI as he did a great job and don't feel that it is my place to speak poorly of anyone specific. I don't need to be contacted or want to be. More

Mitch Dotson was awesome! Mitch listened to our needs and made the whole process easy We love our Escape and would definitely recommend Bill Estes Ford and Mitch Dotson. Mitch listened to our needs and made the whole process easy We love our Escape and would definitely recommend Bill Estes Ford and Mitch Dotson. More

Steve was very easy to deal with. Great experience Great place to work with and it was easy. everyone was friendly and helpful. Steve was great and the kid helping explain care was also great. Great place to work with and it was easy. everyone was friendly and helpful. Steve was great and the kid helping explain care was also great. More

Good sales team I was looking a a new Ford Edge and Nathan Wright helped me through the process. They were fair with me on my trade. They closed the deal quickly. I was looking a a new Ford Edge and Nathan Wright helped me through the process. They were fair with me on my trade. They closed the deal quickly. More

Best car buying experience to date Professional, friendly and overall excellent customer service. Brian knew used inventory very well. He was welcoming and not overly aggressive in hi Professional, friendly and overall excellent customer service. Brian knew used inventory very well. He was welcoming and not overly aggressive in his approach. It was a pleasure working with Brian. Will continue to do business with Bill Estes Brownsburg More